Updated _________________________ About PS Program Services When you purchase a software product directly from IBM, you are entitled to certain free services called "Personal Systems (PS) Program Services." These services generally refer to your entitlement to report software errors in IBM code or documentation and to receive a software fix free of charge (not including media charges). Technical support for these services is provided through support centers located around the globe, but the way these services are delivered may vary from country to country. Services Available IBM provides you with a set of PS support services free of charge. These services enable you to: Report suspected errors in IBM code or documentation via Internet e/mail, facsimile, or surface mail. Electronically download the most recent PS fixes. Request a PS fix be sent out. The request can be submitted via e-mail, facsimile, or surface mail. Availability of PS Program Services PS Program Services are provided as a basic entitlement of having purchased a software product from IBM and does not require a support contract. PS Support Family is a group of services that are available to you under contract. This family of services provides a superset of the services that are available to you under Program Services and gives you easier access to these enhanced services. ______________________________ How to Request a PS fix. WHAT YOU DO Use the Internet to request a fix: Internet URL: ftp://ftp.software.ibm.com/ps/defect_submission or FTP to ftp.software.ibm.com Log in using "anonymous" as the userid and your e-mail address as the password. Change to the ps/defect_submission directory. Download PTF_FORM.TXT Using a text editor, fill out as much of the following Defect Report Form as possible, and send the completed form to one of the following: Internet mail: E-mail: SSMC@us.ibm.com Facsimile: FAX: IBM Corporation SUBJECT: PS Program Service FAX NUMBER: 1-800-426-8602 U.S. Mail: IBM Corporation Solutions Management Center, ZIP 30-01-A 13800 Diplomat Road Dallas, TX 75234 <<<<<<<<<<<<<<<<<>>>>>>>>>>>>>>>>>>>>>>> *********************************************************************** THIS FORM IS PROVIDED TO REQUEST FIXES FOR ANY OF THE CURRENTLY SUPPORTED PERSONAL SYSTEMS SUPPORT FAMILY PRODUCTS (THE U.S. ENGLISH VERSION ONLY) Note: Fixes for the OS/2 Operating System are available via a fixpack only. Individual APAR fixes are not available. *********************************************************************** EACH OF THE FOLLOWING FIELDS IS REQUIRED IN ORDER TO REQUEST A FIX. *********************************************************************** Full name of product fix is needed for:__________________________________________ Fixpak/CSD/PTF Number: ______________________________________________ Can you download the fix?: ______ Yes _______No Would you like the fix sent via surface mail? ______Yes _______No Name: ______________________________________________________________ Phone Number: (___)____-______ FAX Number: (___)____-______ E-Mail Address: _____________________________________________________ IBM Customer # (if known) _____________________________________________ Company: _________________________________________________________ Attention to: _______________________________________________________ Address Line 1 (no P.O. boxes):________________________________________ Address Line 2: ____________________________________________________ City (U.S. only): ___________________________________________________ State (U.S. only): ____ ZIP (U.S. only): __________________________