Software Quarterly

Let Me Count the Ways


How effective are your systems-management capabilities? Are management tasks being performed with optimal ease and cost efficiency?

To find out, ask yourself the following questions. If you find yourself answering "no" to most of the questions, perhaps you need to look into SystemView Series more closely.




Planning

Is your IT environment well matched to your overall business needs/objectives?

Does your configuration meet those needs?

Does your client/server architecture work effectively and efficiently?

Can your present system overcome network or system's problems quickly? Can it adapt to change easily?

Do you have enough information about your systems environment to accurately determine whether it can meet the current and future needs of your business? For example:




Operations

Do you track all problems -- whether from end users, the help desk, or operations?

Do the fixes to problems -- hardware or software -- provide permanent solutions?

Do you know the cost of fixes that failed?

Do you know:

Are your users or customers satisified with their systems' availability?

Do you know how much downtime your system experiences? And whether it's caused by human error (which automation could eliminate)

Is your system secure?

Have you had any breaches of system security?

Will your system automatically report attempts to breach its security?

Do you regularly test and assess your system's security?

Are you prepared for any disaster to your systems and network?

Do you regularly back up your system?

Have you ever tested your recovery capabilities?


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