"With FlowMark we're developing a system that will allow us to service our subscribers better by resolving questions about claims more quickly. We're already processing half of our claims electronically, but when there's a question that needs resolution, we print out electronic claims and then physically route the documents.
"FlowMark allows us to route electronic claims directly to the desktop PC of the right person, who will also be presented with all subscriber data from our mainframe," says Wayne Wilson, senior manager, Information Systems in Chattanooga, TN. "In most cases, workers will have all the information they need to resolve the claim right there."
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