Scenarios

A typical insurance self-service application includes "login in", "add/view/edit customer profile", "add/view/service policy", "submit/modify/track claim", "alert/notifications", "submit feedback/complaint", "get quote", "pay/get bill" etc. In this sample six scenarios are selectively implemented for the car insurance, they are "log in", "view customer profile", "view policy", "submit claim", "track claim" and "submit feedback/complaint". The implementation of the scenarios not only demonstrates the availability of BTT on the other industry domains than banking but also provides the customers the jump-start base application for their practical project development.

  1. User log in

    A user is conducted to input his username, password, and verification code to login. A BTT operation will be invoked to authenticate this user. If login success, the main page will be displayed. Otherwise, an error record will be generated and the user will be redirected to the login page. In this sample, please use any one more characters as username, and "123456" as password to login the insurance self-service application sample.

  2. View Customer Profile

    This service show the customer profile on the web page. The profile includes member information, address information and contact information.

  3. View Policy

    This service shows the policy details, which includes the basic policy information, the insured vehicles, the drivers of the vehicles, the coverage limits and discounts.

  4. Submit Claim

    When some accidents occur, the end users of the self-service application can choose to submit the claim to the insurance company on line. In the form, the end users are required to input some information and answer some questions about the injured person, accident, damaged vehicles etc. If the claim is submit successfully, the claim Id will be returned from the back end service and shown on the final page.

  5. Track Claim

    By accessing the service, the end user can check the current status of the claim and get the detailed information of each claim record.

  6. Submit Feedback/Complaint

    This service is bound with the "Track Claim" service. When the claim records are shown on the view, the customer can submit complaint for each record or give feedback for each closed claim.