Working with the Support Center

When you call the Support Center, your first contact will be with a Support Center operator. The operator records some initial details about your problem, and then places it on a problem queue. You might be transferred directly to a technical support specialist or you might receive a call back from a Support Center representative.

The Support Center needs to know as much as possible about your problem. Have the following information ready before making your first call: Information data sheet is a checklist of the additional, problem-related, information.

Concept Concept

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Timestamp icon Last updated: Friday, 22 November 2013


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