Problem description worksheet

You can print this worksheet for your use.

Figure 1. CICS VSAM Recovery problem description worksheet (Part 1 of 2)
This is part 1 of a sample of a problem description worksheet. It request your customer details, and te release level of CICS VR that you are working with. In addition is asks you to complete details of the problem. when was the first time you noticed the problem, what were you trying to do, what happened, and has the function been working before. The final section asks you to record the type of failure that you received, abend code, document description, incorrect output. The form is continued in the next figure.
Figure 2. CICS VSAM Recovery problem description worksheet (Part 2 of 2)
This is part 2 of a sample of a problem description worksheet. It continues with the types of failure, error message. The next sections of the form cover information about the failing function (CICS VR function, JCL function, panel of secondary window, or CICS VR command), the hardware and software used and the forward recovery and backout exits that were used.

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Timestamp icon Last updated: Friday, 29 November 2013


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