Steps to take to try to solve errors with CICS® IA.
Collector errors
If the CINT, CINB or CINC transaction
or an exit program, encounters a serious error the Collector stops
by terminating CINT, CINB and CINC.
Preliminary checks
Before looking further for the cause of the problem, review
the following preliminary checks. These checks might highlight a simple
cause or, at least, narrow the range of possible causes.
Classifying the problem
One of the first requirements in solving a CICS IA problem
is to determine what type of problem you are experiencing.
Supplying a CICS IA trace
For certain problem types, you might be asked to supply
a CICS TS trace.
To switch tracing on and off, use the Global Options Menu.
Taking a dump of CICS IA
For certain types of problem, you might be asked to supply
a dump of CICS IA.
To request a dump of a CICS IA address
space and its associated data space, use the MVS™ DUMP command.
CICS IA plug-in for CICS Explorer level The CICS IA
plug-in and APAR level are obtained from two places. The IBM® Support team will ask for one
or both of these.