During the initiation phase of a normal shutdown, some calls and requests prevent the shutdown from completing.
The Gateway daemon fails to shut down normally (quiesce) or fails to shut down in the expected time.
Outstanding API requests, such as ECI or EPI requests that are waiting to complete, prevent the Gateway daemon from quiescing.
If there are any active applications or tasks in "wait" state
in CICS, you must investigate
these. For example, to query a CICS task
that is in "wait" state, use the CEMT INQ TASK command.
For more information about tasks that are in "wait" state see the CICS Transaction
Server Information Centers Library.
If normal shutdown fails you can promote this to an immediate shutdown.
For more information about normal shutdown see Stopping the CICS Transaction Gateway.