When reporting a problem to IBM® Support, you need the following details
of the CICS® system in which FEPI is installed:
- All listings from the CICS job, including the CICS job log and JCL
- A print of all reports sent to the CSZL transient data queue
- A full system dump (including the CSA and LSQA)
- Any relevant transaction dumps
- All trace entries (you may need to recreate the problem with SZ trace
active)
- A listing of the application program that detected the problem
- Listings of the programs used to configure your FEPI system
- Listings of any active CICS global user exit programs (not only the FEPI
ones)
- Prints of user journals, if FEPI journaling was active when the problem
occurred.
The following materials might also be required:
- A VTAM® trace showing the data flows
- A trace of the back-end system showing what data streams were received
from FEPI application programs
- A VTAM status display showing the status of FEPI connections
- Any dumps or logs produced by the back-end system.
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