Requesting help for error messages

CICSPlex® SM can produce two types of message via its user interface. The first of these--the information message, whose identifier ends with the letter "I"--confirms the successful completion of a command. You do not need to respond to information messages. The second type of message--the error message, whose identifier ends with the letter "E"--identifies an incorrect command or the failure of a command.

Error messages relating to CICSPlex SM panel and window management are displayed in the short message area in the title line of the information display panel. The command that caused the error is left in the COMMAND field. When an error message appears in the short message area, you can issue the HELP command to obtain a brief description (also known as a long message) of the error. This description replaces the CURR WIN and ALT WIN fields in the control area. These fields are restored when you next press Enter or a PF key. If you issue the HELP command again while the long message is displayed, CICSPlex SM displays the tutorial relating to the command in error. If the error in the short message area does not relate to a specific command, issuing HELP twice in succession causes information about the online help facility to be displayed.

Error messages relating to a view or to a CICS® problem encountered during command processing are treated in one of two ways. Either the messages are displayed in the window to which they apply, or the view is redisplayed with ERR in one or more line command fields. When ERR is displayed without any messages, you can position the cursor on the ERR indicator and press Enter to display the messages. Online help information is not available for this category of message. Such messages overwrite the contents of the window, but the data is restored when you next press Enter or a PF key. Several messages might appear for a single error. The first message in the sequence explains the error; the remainder are for diagnostic purposes and can usually be ignored.

All CICSPlex SM messages are described in the CICSPlex System Manager Messages and Codes book.

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