Investigating abends

Because CICSPlex® SM has a presence in two major parts of your environment (MVS™ and CICS®) abends can occur in either place. CAS, ISPF end-user interface, and some CMAS abends occur under MVS. MAS and other CMAS abends, however, occur under CICS.

Use the information in this section to help you isolate the cause of an abend or to report the condition to customer support personnel.

MVS abends

What CICSPlex SM does

If the CAS abends, your CMASs and MASs are not affected. However, you do lose the ability to access CICSPlex SM through the ISPF end-user interface.

Documentation to collect

An unformatted SDUMP is the preferred source of problem diagnosis information for an abend. You should format a CICSPlex SM dump only at the request of customer support personnel.

CICS abends

What CICSPlex SM does
Documentation to collect

Start of changeAn unformatted SDUMP is the preferred source of problem diagnosis information for an abend. You should format a CICSPlex SM dump only at the request of customer support personnel.End of change

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