What is problem determination?

Usually, when you are investigating a problem, you start with a symptom, or set of symptoms, and try to trace them back to their cause. This process is called problem determination, and it is important to realize that it is not the same as problem solving.

Often, the process of problem determination enables you to solve the problem. For example:

However, you may not always be able to solve a problem yourself after determining its cause. For example:

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