When to contact the Support Center

Before contacting the Support Center, try to ensure that the problem belongs with the Center. Do not worry if you cannot be sure that the problem is due to CICS® itself. How sure you are depends on the complexity of your installation, the experience and skill levels of your systems staff, and the symptoms that you have been getting.

In practice, many errors reported to Program Support turn out to be user errors, or they cannot be reproduced, or they need to be dealt with by other parts of IBM® Service. This indicates just how difficult it can be to determine the precise cause of a problem. User errors are mainly caused by faults in application programs and errors in setting up systems. TCT parameters, in particular, have been found to cause difficulty in this respect.

Related Tasks
Dealing with the Support Center
Reporting a FEPI problem to IBM
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