You should have system programming experience and a good working knowledge of CICS® and of the functions used in your system to support CICS applications.
Before using this book, you should have read the CICS Problem Determination Guide to learn about the general approach to CICS problem-solving and the procedures to use when diagnosing and reporting system problems. You should already be familiar with the general layout of CICS traces and dumps.
In addition, you may need to refer to the following books in the CICS library while diagnosing what appears to be a system problem: