How to use this book

The information in this book is mainly for reference. Use the information to classify your problem and to find a solution to your problem.

Refer to Table 1 to find the section of the book that you need to read.

Table 1. Road map for the CICS Problem Determination Guide
If you want to... Refer to...
Go through some preliminary checks Introduction to problem determination
Classify the problem according to its symptoms Classifying the problem
Look for information to help you diagnose and resolve the problem Sources of information
Resolve transaction abnormal terminations. Dealing with transaction abend codes
Resolve system abnormal terminations. Dealing with CICS system abends
Decide whether the problem is caused by a wait, a loop, or a performance problem. Distinguishing between waits, loops, and poor performance
Resolve problems caused by waits. Dealing with waits
Resolve problems caused by loops. Dealing with loops
Resolve problems caused by performance problems. Dealing with performance problems
Know what to do if you don’t get the output you expected. Dealing with incorrect output
Resolve problems caused by storage violations. Dealing with storage violations
Resolve problems involving XRF. CICS/ESA 4.1 Problem Determination Guide
Resolve problems with the external CICS® interface. Dealing with external CICS interface (EXCI) problems
Resolve problems with MRO. Dealing with MRO problems
Resolve problems with log manager. Dealing with log manager problems
Use CICS trace. Using traces in problem determination
Use CICS dump. Using dumps in problem determination
Report the problem to IBM®. Working with IBM to solve your problem
Look up a dump exit keyword. Appendix A. SDUMP contents and IPCS CICS VERBEXIT keywords
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