The information in this book is mainly for reference. Use the information to classify your problem and to find a solution to your problem.
Refer to Table 1 to find the section of the book that you need to read.
If you want to... | Refer to... |
---|---|
Go through some preliminary checks | Introduction to problem determination |
Classify the problem according to its symptoms | Classifying the problem |
Look for information to help you diagnose and resolve the problem | Sources of information |
Resolve transaction abnormal terminations. | Dealing with transaction abend codes |
Resolve system abnormal terminations. | Dealing with CICS system abends |
Decide whether the problem is caused by a wait, a loop, or a performance problem. | Distinguishing between waits, loops, and poor performance |
Resolve problems caused by waits. | Dealing with waits |
Resolve problems caused by loops. | Dealing with loops |
Resolve problems caused by performance problems. | Dealing with performance problems |
Know what to do if you don’t get the output you expected. | Dealing with incorrect output |
Resolve problems caused by storage violations. | Dealing with storage violations |
Resolve problems involving XRF. | CICS/ESA 4.1 Problem Determination Guide |
Resolve problems with the external CICS® interface. | Dealing with external CICS interface (EXCI) problems |
Resolve problems with MRO. | Dealing with MRO problems |
Resolve problems with log manager. | Dealing with log manager problems |
Use CICS trace. | Using traces in problem determination |
Use CICS dump. | Using dumps in problem determination |
Report the problem to IBM®. | Working with IBM to solve your problem |
Look up a dump exit keyword. | Appendix A. SDUMP contents and IPCS CICS VERBEXIT keywords |