Troubleshooting and support

This section provides information to help you diagnose problems with the runtime environment. It includes help on how to identify the source of errors using available diagnostic facilities, instructions for searching knowledge bases, getting fixes and support, and the process for applying APARs.

Remember that an adapter runs as a CICS® BTS application. This means that you can use CICS BTS utilities to produce diagnostic information. Make sure that you have access to the following documentation to assist you with problem determination:

These recommended CICS manuals are associated with the CICS Transaction Server for z/OS® Release 3.1 library unless otherwise noted . Make sure that you reconcile the level of any manual or guide with the level of the system that your site is running. This same practice should be used for other products that you are using with your application. Problem determination efforts can be hindered by using either obsolete information or information about a level of the product that is not yet installed.