When to contact the Support Center

Before contacting the Support Center, try to ensure that the problem cannot be resolved without IBM®’s attention. In practice, many of the problems reported to Program Support turn out to be user errors. Other reported problems either cannot be reproduced or need to be handled by other parts of IBM Service, such as Hardware Customer Engineering or Systems Engineering. This indicates just how difficult it can be to determine the exact cause of a problem.

If you have followed the suggestions in this book and investigated all possible causes without finding the answer to your problem, then it is time to contact the Support Center.

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