Use the following procedure when searching the IBM(R) software support database:
Using INFORMATION/ACCESS or INFORMATION/SYSTEM, search the database using
the keywords you have developed. Details on how to construct suitable keywords
are given in Building a keyword string
Note:
Do not use both the CSECT keyword and the load module modifier keyword at
the same time for the first search. Refer to Load module modifier keyword for additional
information.
Compare each matching APAR closing description with the current failure
symptoms.
If you find an appropriate APAR, apply the correction or PTF.
If you do not find an appropriate APAR, vary the search argument by following
the suggestions provided under Techniques for varying the search.