Working with IBM(R) to solve your problem

Reporting a problem to the IBM software support group
When to contact the support center
Dealing with the support center
What the support center needs to know
What happens next
Collecting documentation for the problem
General documentation needed for all problems with WebSphere MQ for z/OS
Sending the documentation to the change team
Resolving a problem
The APAR process
Applying the fix
The APAR becomes a PTF