Here is a list of the general documentation you might be asked to submit for a PMR:
Use the sample JCL below to produce a list of all the PTFs, APARs, user modifications and product code that has been installed in the global zone specified by SMPCSI:
//SMPELIST EXEC PGM=GIMSMP,REGION=4096K //SMPCSI DD DSN=shlqual.global.csi,DISP=SHR //SYSPRINT DD SYSOUT=* //SMPCNTL DD * SET BOUNDARY(GLOBAL) . LIST SYSMODS APARS FUNCTIONS PTFS USERMODS ALLZONES . /*
You can find these by using the DISPLAY command for each type of object, for example:
DISPLAY QUEUE (*) ALL
Or, if you regularly make a backup of your object using the MAKEDEF feature of CSQUTIL COMMAND function, the output from that backup job.
You can get these by using the sample job CSQ45STB in thlqual.SCSQPROCS to produce a report of all the DB2(R) tables used by WebSphere MQ.
Because of the size of SVC dumps in the cross memory environment, transfer the SYS1.DUMPxx data set to a tape or like device. You can use the PRDMP service aid program to transfer the SYS1.DUMPxx data set contents to another data set for archiving until the problem is resolved. Alternatively, your support center representative might give you the address of an FTP site where you can send your dump electronically.
Depending on the nature of the problem, the IBM(R) support center might ask you to send the entire dump on tape. This allows the support center to extract any additional data needed to resolve the problem; for example, CSA, SQA, or the private storage area.
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