IBM Support Assistant

The IBM® Support Assistant is a tool that helps you use various IBM Support resources.

It is made up of four components to help you with software questions: Using the IBM Support Assistant with IBM WebSphere® Business Monitor, version 6.0, requires installing IBM Support Assistant, version 2.0, and then installing plug-ins for WebSphere Business Monitor.

To download IBM Support Assistant:

IBM Support Assistant, version 2.0, is a standalone utility. It includes an installation program and guide. Download the IBM Support Assistant from the IBM Support Assistant download page. Some IBM products include the IBM Support Assistant on their installation media. For the latest information on IBM Support Assistant, see the IBM Support Assistant technote on the IBM Software Support site.

After the IBM Support Assistant is installed, you can start it with the Start menu option on Windows® operating systems or with the startisa.sh shell script on all other platforms. On Windows operating systems, the IBM Support Assistant opens in its own window. On all other platforms, it opens in a Web browser.

To download an IBM Support Assistant plugin for WebSphere Business Monitor:

After IBM Support Assistant is installed and running, click Find Plug-ins to view search links that can be used to find plug-ins for specific IBM products. Select WebSphere to initiate a search for all WebSphere product plug-ins. This list is also available from the IBM Support search page. Select WebSphere Business Monitor to open the download page for the plugin.

To learn more about how to use the IBM Support Assistant, click the User Guide tab in the IBM Support Assistant window.


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