Timeout when sending a file to a file space

When sending a file from a source agent to a destination file space, you might see the return code 58 and the following message: BFGFS0008E: Failed to look up a file space 'file_space_name' for user 'user_name' due to a timeout. This problem occurs only when the Web Gateway is deployed on WebSphere® Application Server Version 7.0.

This problem might be caused by Support distributed two phase commit protocol not being selected in the application server. To enable this behavior perform the following steps:
  1. Select Resources > JMS > Queue connection factories from the WebSphere Application Server Version 7.0 administration console navigation.
  2. On the Queue connections factories panel, select the resource named jms/WMQFTEWebAgentConnectionFactory.
  3. In the Advanced section, ensure that the Support distributed two phase commit protocol check box is selected.

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Timestamp icon Last updated: Tuesday, 30 January 2018
http://www.ibm.com/support/knowledgecenter/SSEP7X_7.0.4/com.ibm.wmqfte.doc/web_trouble_timeout.htm