The IBM Support Assistant is a tool that helps you use various IBM Support
resources from within the WebSphere Application Server administrative console.
The IBM Support Assistant offers three components to help you with software
questions:
- a Search component, which helps you access pertinent Support information
in multiple locations
- a Support Links component, which provides a convenient location to access
various IBM Web resources such as IBM product sites, IBM support sites and
links to IBM news groups
- a Service component, which helps you submit an enhanced service request
that includes key system data to IBM.
To download the IBM Support Assistant:
- Log into the administrative console and select Support from the
top menu. This will open the product support page, from where you can download
the IBM Support Assistant and also access various IBM Web resources such as
IBM product sites, IBM support sites and links to IBM news groups.
- Select "Click here to download the IBM Support Assistant" to download
the tool and follow the instructions in the README file to install the tool.
Once the IBM Support Assistant is installed in the administrative console,
you can launch it by selecting 'Support' from the top menu in the administrative
console. The search component of the IBM Support Assistant will be displayed
in a new browser window.
To learn more about how to use the IBM Support Assistant, click on the
User Guide tab in the IBM Support Assistant window.
Note: The Support link
in the administrative console is a context sensitive link. When the IBM Support
Assistant is not installed, the Support link displays a link to the IBM Support
Assistant download page and various IBM Web resources for the WebSphere Application
Server product. Once the IBM Support Assistant is installed, the Support link
launches the IBM Support Assistant main page.