WebSphere WebSphere Enterprise Service Bus, Version 6.0.1 Operating Systems: AIX, HP-UX, Linux, Solaris, Windows

Resources for diagnosing and fixing problems

In addition to the information center, there are several Web-based resources for researching and resolving problems related to WebSphere ESB.

If you cannot find an answer to your question in the information center, search the Internet for the latest, most complete information that might help you resolve your problem. To search multiple Internet resources for your product, open the IBM Support Assistant and select the Web Search tab. From this page, you can search a variety of resources including:

The following sections provide more information about some of the main resources for diagnosing and fixing problems.

Product support page

The official site for providing tools and sharing knowledge about problems with WebSphere ESB is the support page at http://www.ibm.com/software/integration/wsesb/support/.

The support page includes the following resources and capabilities:
  • A search field for searching the entire IBM support site for documentation and fixes related to a specific exception, error message, or other problem. Use this search function before contacting IBM Support directly. For example:
    http://www.ibm.com/support/search.wss?q=websphere+enterprise+service+bus
  • Hints and Tips, Technotes, and Solutions links take you to specific problems and resolutions documented by WebSphere Process Server technical support personnel.
  • A link All fixes, fix packs, refresh packs, and tools provides free WebSphere Process Server maintenance upgrades and problem determination tools.
    • Fixes are software patches which address specific WebSphere Process Server defects. Selecting a specific defect from the list in the All fixes, fix packs, refresh packs, and tools page takes you to a description of what problem the fix addresses.
    • Fix packs are bundles of multiple fixes, tested together and released as a maintenance upgrade to WebSphere Process Server. Refresh packs are fix packs that also contain new function. If you select a fix pack from this page, you are taken to a page describing the target platform, WebSphere Process Server prerequisite level, and other related information. Selecting the list defects link on that page displays a list of the fixes which the fix pack includes. If you intend to install a fix which is part of a fix pack, it is usually better to upgrade to the complete fix pack rather than to just install the individual fix.
    • Tools are free programs that help you analyze the configuration, behavior and performance of your WebSphere Process Server installation.
Note: Some resources on the WebSphere ESB support page are marked with a key icon. To access these resources, you must supply a user ID and password, or to register if do not already have an ID. When registering, you are asked for your contract number, which is supplied as part of a WebSphere Process Server purchase.

WebSphere Developer Domain

The Developer Domains are IBM-supported sites for enabling developers to learn about IBM software products and how to use them. They contain resources such as articles, tutorials, and links to newsgroups and user groups. You can reach the WebSphere Developer Domain on the IBM developerWorks Web site. Additional information about WebSphere ESB can be found on the IBM developerWorks Business Integration Zone.

IBM Support page

The IBM Support page at http://www.ibm.com/support/us/ provides documents that can save you time gathering information needed to resolve this problem.


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Timestamp iconLast updated: 12 Dec 2005
http://publib.boulder.ibm.com/infocenter/dmndhelp/v6rxmx/index.jsp?topic=/com.ibm.websphere.wesb.doc\doc\ctro_resource.html

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