Use this task to identify and resolve messages that are locked
on a message point.
To resolve locked messages on a message point, use the administrative console to complete the following steps:
- List the messages
on the message point. The State property
indicates whether or note the message is locked.
- To list extra information about a message, click its name in the
list. This displays the Messages settings panel, which shows a range of properties about the message;
for example
- Time stamp
- Message wait time
If appropriate, after resolving the reason for messages being locked,
you can delete messages on the
Messages collection page.