IBM Support Assistant User Guide
Service Component
How do I use it?
Collect System Data
When you click on Collect System Data, you will be asked to fill in the
following fields:
- Product installation directory: Type in the file system directory where your IBM
product is installed
- Product workspace directory: Type in the file system directory where your product
workspace is located.
Click on Invoke Collector to collect data and create the Collector output file.
Note that depending on what IBM products or plugins you have installed and registered with the IBM
Support Assistant, you may see other product specific Collector options on this page for
each of these products or plugins. If more than one product can be selected on this page, first select
the product(s) for which you want to collect data and then click on Invoke Collector
to collect data and create the Collector output file. If you invoke the Collector with more
than one product selected, then the Collector output file will contain a JAR file for each
product that you selected.
Submit Service Request
Click this link to access the IBM Software Support Web site, where you can submit an
electronic service request if your organization has a service agreement with IBM. In order
to submit a service request, you need to enter the following required information:
- User identification and password
- Authorized caller name and email address.
When you fill out the online form to create a service request, you are asked to enter a
problem description.
Send System Data
To send system data to IBM, you need to provide your geography, the
name and location of the file to transfer (the default is the collector output file), and the PMR number
that was created when you submitted the service request.
You also need to select from the drop-down menu under Select Product the name of the IBM product
that you opened the PMR against.
In addition to sending system data for a new IBM service request, you can also send
system data for an IBM service request that you created previously. When you send system
data for an existing IBM service request, enter the PMR Number of that request in the PMR
Number field.