Searching knowledge bases

If you experience a problem with your IBM software, you can use the IBM Support Assistant (ISA) to search the available knowledge bases to determine whether the resolution to your problem is already documented.
You must download and install IBM Support Assistant from the Internet. Follow the appropriate links from the IBM Support Assistant site to download ISA.

To change the language of the Web page, use the Translate this page feature.

  1. Start IBM Support Assistant, and click the Updater icon update icon.
  2. Click the New Products and Tools tab, and expand the Rational folder.
  3. Select the Rational products that you want to search for information on.
  4. Click Install.
  5. Select the features you want to install. Be sure to read the license agreement.
  6. Restart IBM Support Assistant.
  7. After restarting, click the Search icon search icon.
  8. In the Search phrase field, type a search term.
  9. Select the locations to search, and click Search.

If you need more information about how to use the IBM Support Assistant, click the Help tab at the top of the window.

You can also search knowledge bases from the Rational software Support site. To translate the Support page, use the Translate my page feature found on the site.

Related concepts
Troubleshooting process overview

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