WebSphere Message Brokers
File: au18370_
Writer: Jane Brockbank

Reference topic

This build: July 31, 2007 21:39:48

Solutions to similar problems

There are a variety of resources that contain information about problems with IBM licensed programs and their use. Searching these resources might help you to find information that helps solve your problem.

Useful Web sites

There are a variety of Web sites available on the Internet, not all managed by IBM, that you might find useful aids to problem determination. Here are some URLs that you might try:

RETAIN

IBM keeps records of all known problems with its licensed programs on its software support database (RETAIN®). IBM Support Center staff continually update this database as new problems that are found, and they regularly search the database to see if problems that they are told about are already known.

If you have access to one of IBM's search tools, such as INFORMATION/ACCESS or INFORMATION/SYSTEM, you can look on the RETAIN database yourself. If not, you can contact the IBM Support Center to search for you.

You can search the database using a string of keywords to see if a similar problem already exists.

You can use the keyword string (also called the symptom string) that appears in a dump or SYS1.LOGREC record to search the database, or you can build your own keyword string.

If the search is successful, you find a similar problem description and, usually, a fix. If the search is unsuccessful, use these keywords when contacting IBM for additional assistance, or when documenting a possible authorized program analysis report (APAR).

Notices | Trademarks | Downloads | Library | Support | Feedback

Copyright IBM Corporation 1999, 2007Copyright IBM Corporation 1999, 2007. All Rights Reserved.
This build: July 31, 2007 21:39:48

au18370_ This topic's URL is: