Configuration troubleshooting checklist

Troubleshooting should often begin with checking if your software product is working as it should within your overall system. Use this checklist to make sure your product is configured properly.

Do you have the latest maintenance levels or fixes installed for this software? See how to get the latest fixes
Is your operating system supported?

Consult the readme of this product for this information. The readme can be accessed by using the installation launchpad (launchpad.exe). You can also find it on the root of the first CD or under disk1/readme.html in the electronic images.

What other software is in use this product?

Review the current limitations and the readme. See tip above on how to access the readme.
Have you consulted the latest documents from IBM Support site for this product?

Use the IBM Support Assistant located in your Help menu to search for this information

Try what you are doing with the platoform's default configuration

Find and interpret the log files to look for clues. Go to an article about this online
Check your workspace and projects are behaving correctly

If your product is configured properly, go to the component checklists that is related to the perspective you are working in as a next step in your troubleshooting process.

Parent topic: Troubleshooting checklist index

Related tasks
Introduction to troubleshooting
Contacting IBM Software Support

Related information
Tips and tricks on using the Rational development platform
Article on what do if your system hangs

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