IBM Support Assistant User Guide

Service Component

What's it for?

With the Service component you can submit a help request to IBM in the form of a Problem Management Record (PMR). The IBM Support Assistant provides an enhanced form of request submission: The Service component brings you the following tasks to help you submit an enhanced service request:
  1. Collect system data
  2. Submit service request
  3. Send system data.
To access the Service component, click on the Service tab in the IBM Support Assistant.