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OnDemand
  Case studies

 

Productivity is up 30% at American Century Investments (ACI), the fourth largest direct marketed, no-load mutual funds company in the United States. ACI, managing more than $80 billion in assets, has created one of the most advanced imaging and workflow solutions in the industry with IBM ImagePlus for OS/390 and IBM EDMSuite OnDemand for OS/390. ACI has streamlined business processes and improved customer service, and now boasts a virtually paperless environment. (04/99)

Just two years ago, Blue Cross and Blue Shield of South Carolina (BCBSSC) was facing the challenge of handling a doubled workload – more than 500,000 claims in process, with more than 80,000 new claims arriving daily. Find out how BCBSSC has been able to handle a 60 percent greater workload without adding staff with IBM EDMSuite ImagePlus, OnDemand, and MQSeries Workflow. (05/99)

Corporate Systems Inc. gained a competitive edge by implementing a total output management solution. This included the ability to produce high quality printing, view information over the Internet, fax information directly to customers, and output data to CD-ROM for distribution...all from IBM's OnDemand and Printing solutions.

More than 2,000 users at Gjensidige, an Insurance and Financial Services provider in Norway, utilize OnDemand to answer customer questions in seconds. Direct access to customer bills and statements online, resulted in reduced operational costs and improved customer satisfaction.

Norwich Union Life & Pensions has found IBM OnDemand for AIX and IBM ImagePlus for OS/390 to be just the right document archiving and retrieval application for insurance customer relationship management. Read how Norwich improved customer service, raised employee productivity, and substantially reduced document storage and processing costs. (02/99)

PCS Health Systems, Inc., the nation's largest pharmaceutical benefits manager, monitors and manages 300 million prescriptions each year. Read how PCS used IBM EDMSuite OnDemand for AIX to cut printing volume by 30 percent – savings that more than paid for the investment. (05/99)


For IBM EDMSuite success stories, visit the IBM customer success in software and e-business database.

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