WebSphere brand IBM WebSphere IP Multimedia Subsystem Connector, Version 6.2

Using ISA 4.0 add-ons to communicate with IBM Support

To help you communicate with IBM Support, an IBM Support Assistant (ISA) 4.0 product add-on is available on the Web for IBM® WebSphere® IP Multimedia Subsystem Connector. You can install the add-ons for selected products and features using the ISA graphical user interface.

About this task

You can open electronic service requests using the ISA add-ons. If you want to send log files associated with the service request, you must install and use the add-on for the version of WebSphere Application Server that you are running. It collects logs, trace files, and configuration information to send to IBM Support.

To install the product add-ons, perform the following steps:

  1. Download and install ISA, using the instructions found on the IBM Support Assistant Web site.
  2. Launch the IBM Support Assistant Workbench.
  3. Click Update > Find new > Product Add-ons.
  4. In the Product Add-ons window, select the ISA product add-ons you want to install. The add-ons are categorized by product family.
    1. Expand the WebSphere product family.
    2. Check one or more products for which you want to install add-ons.
    3. Click Next.
  5. In the Tools Add-ons window, select any additional ISA add-ons you want to install. Then click Next.
  6. Review the license information for the add-ons you have selected, and click I accept the terms in the license agreements.
  7. Click Next.
  8. Click Finish.
  9. Restart the IBM Support Assistant when the installation has completed.



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