Troubleshooting IBM WebSphere Presence
Server Component
Logs store information to help you troubleshoot problems installing,
configuring, and using IBM® WebSphere® Presence
Server Component.
Using ISA 4.0 add-ons to communicate with IBM Support To help you communicate with IBM Support, IBM
Support Assistant (ISA) 4.0 product add-ons are available on the
Web for IBM WebSphere Presence
Server. You
can install the add-ons for selected products and features using the
ISA graphical user interface.
Troubleshooting the database script
You can take a number of different actions if errors occur
when you run the database preparation scripts .
Monitoring log messages IBM WebSphere Presence
Server Component can write system messages to several general
purpose logs. Logging provides information about important lifecycle
events, warnings, and errors that should be addressed by an administrator.
Messages
A message explains a problem and suggests a user action. In addition, each message ID includes a component ID, a number, and a letter that indicates the type of message: Informational, warning, or error.