To help you communicate with IBM Support, an IBM Support Assistant (ISA) 4.0 product add-on is available on the Web for IBM® WebSphere® XML Document Management Server Component. You can install the add-ons for selected products and features using the ISA graphical user interface.
You can open electronic service requests using the ISA add-ons. If you want to send log files associated with the service request, you must install and use the add-on for the version of WebSphere Application Server that you are running. It collects logs, trace files, and configuration information to send to IBM Support.
To install the product add-ons, perform the following steps: