IBM WebSphere Telecom Web Services Server, Version 7.1
Troubleshooting WebSphere Telecom Web Services
Server
WebSphere® Telecom Web Services
Server generates logs and messages to help you during problem determination.
Logs store information to help you troubleshoot problems, and messages
provide explanations and responses to help you resolve errors.
Using ISA 4.0 add-ons to communicate with IBM Support To help you communicate with IBM Support, an IBM
Support Assistant (ISA) 4.0 product add-on is available on the Web
for IBM® WebSphere Telecom
Web Services Server. You
can install the add-ons for selected products and features using the
ISA graphical user interface.
Troubleshooting Service Platform components
The Service Platform components are
deployed on a WebSphere Application Server
Network Deployment platform
to provide common service implementation functions. Use this information,
along with your normal service support, to assist in tuning or troubleshooting Service Platform components.
Configuring a secondary Parlay gateway for failover
When you configure a secondary Parlay gateway for failover, you must ensure that the service IDs for the secondary gateway are different from those of the primary gateway. Ensure that each gateway will create unique session IDs and assignment IDs for the Parlay interactions.
Troubleshooting WID
While installing the WID plug-ins
for Telecom Web Services Server version 7.1 on WID,
the WID plug-in
installer checks for the integrated test server.
Monitoring log messages WebSphere Telecom Web Services
Server can write system messages to several general
purpose logs. Logging provides information about important lifecycle
events, warnings, and errors that should be addressed by an administrator.
Messages
A message explains a problem and suggests a user action. In addition, each message ID includes a component ID, a number, and a letter that indicates the type of message: Informational, warning, or error.