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Technical SupportTechnical support is available through many avenues. The technical support organization at Rational provides a special Web location which describes and provides access to a variety of support services. Access this site at http://www.rational.com/support.
Note: If submitting an issue to Rational via email, use the Apex rreport command. This command captures the listed information needed by Technical Support.
The following table contains information for contacting Rational's Technical Support operation. Have the following information ready before contacting us:
- Contact your on-site support person first, if available
- Name, company name, phone number, fax number, and email
- Computer make and model; Operating system and version number
- Product release number and serial number, if you are an existing customer
- A Case ID number, if you are calling in reference to a reported problem
Rational Software Corporation http://www.rational.com support@rational.com techpubs@rational.com Copyright © 1993-2001, Rational Software Corporation. All rights reserved. |
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