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Before You Contact Rational Software CorporationTechnical Support
Before you contact Rational Software Corporation's Technical Support, please have the following information ready:
- Your name, phone number, fax number, and company name
- Computer make and model
- Operating system make and version number
- Rational Apex product release number
- A log number, if you have previously contacted Technical Support about this problem
Note: If submitting an issue to Rational via email, use the Apex rreport command. This command captures the listed information needed by Technical Support.
Note: If your site has a designated on-site support person, contact that person before you contact Technical Support.
Rational Software Corporation http://www.rational.com support@rational.com techpubs@rational.com Copyright © 1993-2001, Rational Software Corporation. All rights reserved. |
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