Before contacting IBM Rational Customer Support, make sure you have a look at the tips, advice and answers to frequently asked questions in IBM Rational's Solution knowledgebase:
http://www.ibm.com/software/IBM Rational/support/
Choose the product from the list and enter a keyword that most represents your problem. For example, to obtain all the documents that talk about stubs taking parameters of type “char”, enter "stub char". This database is updated with more than 20 documents each month.
To obtain technical support on IBM Rational software from IBM, please contact IBM Rational software support on the web: