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Troubleshooting an Agent on Windows

To troubleshot on Windows, do the following:
  1. Check for installed executable files. These files should be present in the agent installation directory:
    • bfagent.exe
    • bfdispatch.exe
  2. Reinstall the agent. Most Windows agent problems are solved by reinstallation. It updates the executable files and restores registry keys.
    Note: If you have a custom configuration, save BFAgent.conf outside of the installation directory, then restore it after installation.