- Using the ClearQuest Designer, log in to the working schema repository. This must be done at the working schema repository site, and you must have at least User Administrator privileges.
- In ClearQuest Designer, click Tools > User Administration.
- Select the user who cannot log on to the replica.
- Click DB Subscriptions.
- In the Database Subscriptions dialog box, click OK.
- Click Yes in the change confirmation box.
- Repeat Step 3 through Step 6 for each user who has subscription problems.
- Click Yes in the change confirmation box.
- In the User Administrator dialog box, click Upgrade the user DB.
- In the Select Site dialog box, select the user database that you want to upgrade (select the replica you just created).
- Synchronize the change to all sites that have the subscription problem.
- If the user is subscribed only to databases that are replicated, viewing the database subscriptions for the user now works at all sites that have a replica of the new user database. Sites that do not have this replica cannot view the database subscriptions for the user.