General Problems

If you have problems running the install commands and see a message like this:

Could not find rs_install data.

Check that you have correctly mounted the CDROM. Refer to Mount the CD-ROM Drive . Make sure that you are running the install commands from the CDROM directory. There must be an extras directory in the same location. The command looks for the install data in there. If you have mounted the /cdrom directory from another system, make sure the directory has been properly exported - it needs to be listed in the filesystem table for exported file systems. This file is operating system dependent.

If you are having problems with the display showing strange characters on your screen and your screen does not clear for each new menu, you may have your TERM environment variable set incorrectly. Try setting it to something else like xterm, vt100 or ansi. To prevent the program from using fancy escape sequences to clear the screen or do underlining, run the programs with the -no_clear (alias -nc) option. This will prevent the commands from using these escape sequences. If underlining is the only problem, use the -no_underlining (alias -nu) option.

If uninstalling something fails, it may be that you are not the original installer. Log in as the person who installed the product and rerun the uninstall as that person.

If you have problems creating directories, it may be that you do not have the correct permissions. Check your login name and the groups you belong to using the UNIX id command. Check the directory permissions of the directory where you are trying to create a directory. You must have read (r), write (w), and execute (x) permissions for you or the groups you are in.

If you have permission problems with the tar command, it may be that you are trying to install on top of an already existing product. In most cases, this type of error can be ignored.

If you run out of disk space while installing products, you cannot ignore this type of problem. The best thing to do is uninstall Rose and reinstall it in a place where you have sufficient space to do the install. The approximate amount of space you need to install Rose is listed in the Customization Menu of the rs_install command.

If you see a message like this:

FAIL: Could not install file0:

This means that the install was trying to untar this file. In doing so, it expected it to create a directory structure that looks something like 'releases/product.ver/install'. It could be that the tar command failed due to lack of disk space. Or you do not have permissions to read the file. Check to see if you can untar the file that is shown by doing a tar -tf <file0> where <file0> is the full path to file0.

If you see a message like:

FAIL: Could not find a file to install from here:

This means that the install could not find a tar file in the listed directory. It could be that you are trying to use the wrong CD for your platform. For example, you may be using a Solaris CD-ROM on a non-Solaris computer, or an HP-UX CD-ROM on a non-HP-UX computer, etc.