Contacting Technical Support

If you have a technical problem and you can't find the solution in online Help:

1. Note the sequence of events that led to the problem and any program messages displayed.

2. Email or call Technical Support.

• If you email, include license information that appears in the log file.

• If you call, have your license information ready. If possible, have the product running on your computer and the log file open.

To file a bug report for PureCoverage, click

Support email addresses

• North America: support@rational.com

• Europe, Middle East, and Africa: support@europe.rational.com

• Asia Pacific: support@apac.rational.com

Support telephone and fax numbers

For telephone and fax numbers, click http://www.rational.com/support/contact

For more information

• For answers to common questions about PureCoverage, click http://www.rational.com/support/technotes/devtools.jsp#coverage

• For general information about PureCoverage, including product data sheets, click http://www.rational.com/products/purecoverage

• For general technical support information, click http://www.rational.com/support

• For information about Rational Software and other Rational Software products, click http://www.rational.com