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Topic Title: Install on Citrix problem - server not found message
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Created On: 8-Mar-2007 17:52
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 8-Mar-2007 17:52
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Laura Norton

Posts: 17
Joined: 6-Apr-2004

We currently have DOORS 7.1 running just fine via Citrix. The server has Windows 2003 Standard Edition and Metaframe XP (1.3). I'm trying to install a DOORS 8.1 client pointing to a different data server for testing. I'm not familiar with Citrix, unfortunately.

So...remotely I logged onto the server with an administrator account given to me. I went into install mode and installed the client, no problems. I then published the application copying the properties for 7.1 (changing the executable path, ect.). I changed back to Execute mode and tried launching DOORS 8.1, but I get the message listed below. If I log into Citrix from my computer I also get the message.

I get the "Initializing database..."splash screen for a while and then it gives me the "Cannot connect to server 36677@xxx.xx.xxx.xxx, server not found" message. The service is started, because I have no problem getting in using my desktop install, not going through Citrix.

I've tried using the server name and IP address with the same results. I can ping the server OK from the Citrix box.

Am I leaving out some step in the install process? Telelogic's documentation on this is pretty non-existent as far as I can see.

Any thoughts?
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 8-Mar-2007 21:18
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ron lewis

Posts: 650
Joined: 20-Sep-2004

When you are using a citrix server -- you also use a doors client that is installed on the citrix server.

A local installed doors client is not the correct client to use.
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 8-Mar-2007 21:39
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Laura Norton

Posts: 17
Joined: 6-Apr-2004

I'm not sure what you mean.

I've installed the client on the Citrix server. I was testing the connectivity to the data server using my own local client. I know that I can use both because I do it with DOORS 7.1. I may be misunderstanding...what do you mean?
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