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Topic Title: partial maintenance contract renew
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Created On: 31-Jan-2008 20:48
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 31-Jan-2008 20:48
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Catherine Yan

Posts: 43
Joined: 4-Aug-2003

We are thinking about renewing only 1 of our 21 licenses or doors and one for docexpress. has anyone done similar partial renew? Would I have problems accessing support is we get some disaster problems with doors or docexpress?

We currently use DOORS and DocExpress on Citrix.

Thanks!
Catherine
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 11-Mar-2008 17:08
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Kevin Murphy

Posts: 120
Joined: 16-Jan-2008

Catherine,

I have asked Telelogic salespeople about this before, and this is how I understand it:

You can do this, however, if you need to buy more licenses in the future, they nail you big time. There is apparently a "re-activation fee" for each license. I don't know how much the fee is, but it is apparently hefty (or I was led to believe it was) and thus Telelogic discourages scaling down.

My recommendation is that 1 license of DOORS wouldn't be enough. You want to at least have 2, but I would be uncomfortable with any less than 4 for even the smallest of teams. You just never know when there will be a crunch/panic, and the last thing you want to do is wait to re-activate licenses during a time like that.

-------------------------
Kevin Murphy
http://www.baselinesinc.com
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