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Topic Title: Defect: Kicked out while using DOORS Topic Summary: Possible timeout defect while actively using DOORS Created On: 10-Oct-2007 13:43 Status: Post and Reply |
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Hi,
anyone experienced this phenonemon? While actively using DOORS, either as admin or normal user, I'm kickout out of the session and have to restart the DOORS client.
E.g. today I had to add a larger list of new users into our database. After finishing this list and confirming the "OK" button, I get a requester stating the connection to the DOORS-Server was lost. Needless to mention, that all data typed in was lost as well. Same behaviour is recognizable while creating normal data in the DOORS client.
Currently, the only workaround is to periodically save the current work (at least every 2 minutes or so), which is softly said disturbing our "workflow".
Any hints on this topic?
/Wolfram Webers
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Hit save every 2 minutes?
I hit the save button every 2 seconds ;-) Sounds to me like you have a network problem. Try pinging the server from your client and see what the reponse times are like. ------------------------- Tony Goodman http://www.smartdxl.com |
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Wolfram,
This is not normal behavior. I don't even think this is a network issue, but it could be. You need to look at the logs on your server. Talk with one of your IT people. Also, it could be something as simple as a bad router/switch somewhere. Good luck. ------------------------- Kevin Murphy http://www.baselinesinc.com The Requirements Management Experts |
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@Tony: Yes, but higher 'hit'-frequencies could lead to serious injuries
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i have users saying they are experiencing the same problem. i checked both the application log and the system log and find nothing. i still have not figured out why this happens. i have also had the database service stop for no apparent reason.
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For people with this problem...
What version of DOORS are you running? Are all clients using the same version of DOORS with the same patch and the same icon? What platform is the DOORS server running? If enough of us are having this problem then we can try to narrow it down so that we can get Telelogic to fix this, if it is a bug. ------------------------- Kevin Murphy http://www.baselinesinc.com The Requirements Management Experts |
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@Lisbeth:
Sound promising, at least I'm not alone.
![]() ![]() Edited: 11-Oct-2007 at 08:22 by Wolfram Webers |
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I don't think VMWARE is the problem. I've got an installation running on VMWARE right now, DOORS 8.1.
It's great to see a fellow Mac user. I've always wondered what a Requirements Management tool based on the Mac way of doing things would be like, and how easy it would be to use. As far as line spacing in postings, it's a user preference. Check out your forum preferences. It's a setting there (when I post I have buttons to make items bold, italics, and make links, among other things). ------------------------- Kevin Murphy http://www.baselinesinc.com The Requirements Management Experts |
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Hi Wolfram,
We experienced a similar problem. The cause was the VPN client had stateful firewall allways on. The problem arised when the respective pc was directly connected to the network, but worked fine when it was connected remotely through a VPN connection. We changed that setting (deselect stateful firewall allways on) and problems were gone. HTH Markus Walker |
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I have had users complain of this situation on numerous occasions and nearly every time this occurred they were using a wireless connection. Unless a wireless connection is very solid you run the risk of losing the connection with the DOORS server and potentially causing a corrupt module index file.
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Defect: Kicked out while using DOORS
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