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Topic Title: Getting Started with DocExpress
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Created On: 22-Jan-2004 20:43
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 22-Jan-2004 20:43
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Nolita Morgan

Posts: 27
Joined: 27-Dec-2002

Hi there,

We bought 2 DocExpress licenses last year in an effort to streamline our build documentation process. We did not receive any training, but had fumbled through an evaluation of the tool with some support from the DocExpress lead person at that time. Some problems such as greek or missing characters and spellchecker, etc. were resolved and we ended up buying the tool. We exported out a complete document (module) from DOORS, formatted it in DEW and things seemed fine (at this point the amount of work was a little more than exporting to a template in Word which we do every 6 months). What we found is that when we made a minor change in 1 object in DOORS and we updated the DEW document, the formatting of the whole document vanished. I understand that the entire module is 1 link to the DEW document, but I am not sure how to get the DEW document set up to only modify a single object if that is the only change in DOORS. Other than exporting out each object individually (thousands of objects) I'm at a loss. The DEW documentation is not very user friendly and we have not used the tool since last year. We have 6 month build cycles and would like this tool to work and make like easier for us....any suggestions?

If you would like to e-mail me, I can be reached at Nolita.C.Morgan@noaa.gov

Thanks in advance,
;.)
Nols

-------------------------
Nolita C. Morgan
Computer Systems Analyst
NEXRAD Radar Operations Center
http://www.roc.noaa.gov/
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 6-Feb-2004 14:16
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Frank Lipski

Posts: 42
Joined: 6-Nov-2002

I have not exported modules using templates. I generally have used it to export tables from DOORS views. I found that the formatting of the tables done first time is retained, so a subsequent export doesn't override the formatting. '

Have you tried the tech support for Doc Express?
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 10-Feb-2004 16:01
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Nolita Morgan

Posts: 27
Joined: 27-Dec-2002

Hi there,

Yes, we've tried DocExpress support. We keep getting routed to sales for a class or day of consulting. We only have 2 licenses, but our sales guy is pressing us for 5 students. The 2 of us users want to get a full working knowledge of DocExpress and how we can integrate it into our baseline documentation update process before we try to promote it to other areas (the 3 other individuals).

The guy who seemed to know the most about the tool and sold us on the product is no longer with Telelogic and I don't feel like there are many (if any) DocExpress experts around. The last bit of advice I got from support was that I was not using the correct utility and that I should be using the "Create a Custom Report" utility. I got that, but I needed more details. I was hoping that support could send a more in-depth tutorial of some sort that would get us up and running.

I can't recommend purchasing more licenses or integrated tools if I can't get it to work for my basic needs. I do agree that a class would be beneficial, but I really think the documentation could be made easier to understand.

Thanks,
;.)
Nols

-------------------------
Nolita C. Morgan
Computer Systems Analyst
NEXRAD Radar Operations Center
http://www.roc.noaa.gov/
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 14-Oct-2004 14:50
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Michelle Lee

Posts: 21
Joined: 14-Oct-2004

I agree with Nols, the documentation for DocExpress Word and Factory isn't very helpful when it comes to learning the tool for the first time. I'm wondering.. did you, Nols, ever get the support you need for DocExpress, and if so how? Any tips or hints?

Thanks
Michelle
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 7-Dec-2004 20:39
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Nolita Morgan

Posts: 27
Joined: 27-Dec-2002

Hi Michelle,

I am still in the process of getting the support I need (I hope). I went to the conference in Miami and attended the DocExpress workshop with Marie Lennerhagen and it was helpful - I got good notes, but could not do any hands-on stuff while there. Now that I am trying to work from my office with the tool, the formatting buttons are not working! I have an open case with tech support and am waiting for my IT dept to reload the software on my machine before I can continue. It's weird, I know that the FTE buttons worked before I knew what to do with them.....you can e-mail me directly if you'd like. It's been a while since I checked the forums (sorry).

;.)
Nols

Nolita.C.Morgan@noaa.gov

-------------------------
Nolita C. Morgan
Computer Systems Analyst
NEXRAD Radar Operations Center
http://www.roc.noaa.gov/
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 18-Mar-2005 18:20
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Zuy Tran

Posts: 5
Joined: 15-Jun-2004

This is a little bit too late for the reply but may be helpfull to others:

When you update the document, basically DocExpress regenerate the document as a whole (not just the updated objects). Keep in mind that DocExpress doesnot format the document but it retains the formats/styles defined in your Word templates (not DocExpress templates). The formats/styles are different from workstations to workstations and/or from users to users even though the formats/styles has the same name. The collection of your formats/styles may change between the updates or they were overriden by other add-ins or loaded templates.
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