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Telelogic Lifecycle Solutions (steve huntington) | ![]() |
Topic Title: DocExpress menu (or combo box) is not coming in MS Word 2003 Topic Summary: Created On: 20-Aug-2007 20:27 Status: Read Only |
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I installed DocExpress/Word version 4.1. The installation seems to be fine. When I open the word document, I can see the DocExpress menu intially but it goes away as soon as the word document completely loads (i.e. I can see it for a fraction of second).
Word 2003 security level is Medium and Telelogic AB is in the list of trusted publishers. Also, both Trust checkboxes are selected. Any help is appreciated. |
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Apparently, there are 2 files that are named 'docit.ini'.
1 is in 'C:\Program Files\Telelogic\DocExpress\Temp\ata' The other is in 'C:\Program Files\Telelogic\DocExpress\docit'. Go into EACH of them and in the [GENERAL] section, change the value from ADD_MENU=0 to ADD_MENU=1. This seems to be working for me. ------------------------- Bob Mathis Robert.S.MATHIS@odot.state.or.us |
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I changed to "ADD_MENU=1" in both docit.ini file. One is located at %ATAHOME% and other one is located at 'C:\Program Files\Telelogic\DocExpress\docit'.
Saved the docit.ini files and reopened the word document. I observerd the same behavior i.e. I can see DocExpress menu intially but it goes away as soon as the word document completely loads (i.e. I can see it only for a fraction of second before it disappears). Another thig I observed that when a word document is opened by DOORS (when I run a report), it has DocExpress menu and it does not go away. I think some other macro is stopping the "DocExpress" menu but not sure. |
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Do you have Adobe (not Reader, but Acrobat or one of their other apps) installed on your machine? My problem started when I had Adobe pro installed and another user had the same problem when he had it installed. There appears to be some conflict between the 2, but the fix I told you about fixed it for us.
One way to check for macro conflicts is to move (not copy) your Normal.dot file to a different location and run everything again. That way there won't be ANY macros to mess with things. After that, if it does work then, you can put back one macro at a time until you find the one that messes up DocExpress. Or you can comment out all of your macros, but if you have extra menu items or toolbars, they may be what is causing the problem. If moving your Normal.dot doesn't fix it, I have no idea. It has taken me several weeks to figure out the "ADD_MENU" fix, because I was only changing it in one file and it looks like DocExpress copies the one in 'C:\Program Files\Telelogic\DocExpress\docit' to %ATAHOME% when it runs. I would change the one in %ATAHOME% and not realize that it was being overwritten. I wish you luck. DocExpress seems to me to be a lot more frustrating than DOORS (and DOORS is VERY frustrating) ![]() ------------------------- Bob Mathis Robert.S.MATHIS@odot.state.or.us |
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Bob - thanks for you suggestions. |
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I had the same question at the leadership council meeting last year. Ben (from Telelogic) told me that is the way it is supposed to work if you Open Word directly. If you open Word by creating a document through the Doc Express menus (either through DOORS or through the DocExpress dialog), the DocExpress menu should remain displayed.
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