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Topic Title: DocExpress Word Menu won't come up
Topic Summary: Can't get Word to bring in DocExpress Word menu.
Created On: 11-Apr-2007 16:57
Status: Read Only
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 11-Apr-2007 16:57
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William Lutz

Posts: 13
Joined: 22-Mar-2006

Using DocExpressWord 4.0.2 with Rose ver. 7; DOORS 8.1 is installed, but not being used.
Problem:
Can't get Word to bring in DocExpress Word menu. Can't seem to bring up Word in DocExpress Word. Works ok with Factory. Works ok when I log on as the Admin but not as a regular user.

The following happens:
1) Word tries to Start.
2) In the bottom left screen the following message appears; "Running Virus Scan"
3) After a few seconds the following error message appears: "Word can not find designed menu"
4) It takes 10 hits to try to clear error message until it goes away.
5) Word is launched but without the DocExpress Menu.
The nav2src.dot file dated 4/1/2004, is in the MS Word Startup directory.

Any Suggestions to solve this problem?

Edited: 11-Apr-2007 at 17:02 by William Lutz
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 19-Apr-2007 13:50
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Clifford Sadler

Posts: 7
Joined: 18-Apr-2007

DocExpress/Word menu will only be inserted into one instance of Word. Check to see if you have other MS Office products running, as most of them use a Word method in their application. Usual culprits are Outlook, Powerpoint, etc.
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 20-Apr-2007 13:43
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William Lutz

Posts: 13
Joined: 22-Mar-2006

They thought of this, and closed everything they could, including Outlook; but they received the same message.
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 20-Apr-2007 16:28
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Vincent Furman

Posts: 11
Joined: 22-Oct-2002

Contact Telelogic Support, There is a fix available.
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 26-Jul-2007 19:36
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Donald Bowles

Posts: 6
Joined: 4-Dec-2003

I dont know if it is your problem, but when we had the same problem, it was caused because Adobe Acrobat was also on the menu. We had to change the docit.ini file. In the file under [GENERAL] we had to change the Add Menu = 0 to Add Menu = 1. This is only if the problem occurs from additional templates. Open Word/Templates and Add ins to see what twmplates are added.

-------------------------
Don Bowles
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