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Topic Title: Help: No information sources on DocExpress/Word 3.3
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Created On: 29-Jun-2004 22:02
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 29-Jun-2004 22:02
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Jack McRoberts

Posts: 1
Joined: 22-Apr-2004

I have DocExpress/Word 3.3 installed under XP. I start up DOORS 7.0 SP 1, navigate to an appropriate folder, and start up DocExpress/Word. I make sure no other MSWord session is running. I open a new MS Word document, click on DocExpress/Word menu item and Select Information Source. As I understand it, I should see a list of possible sources. I see nothing. There is no drop down menu, or other indication of action. Instead, the menu window closes and I am returned to my cursor in my new document. I cannot even get anything from the "About..." box in the DEW dropdown menu.

FYI, I have re-installed DocExpress/Word 3.3 several times. I have made multiple downloads of the installation file. Prior to installation, I have gone through and purged every reference to DocExpress from my drive on the off chance that something there was giving problems. I have noticed that the doc.ini file refers DOORS6 and not DOORS7. (Yes, I have removed all prior docit.ini, and doc.ini prior to installation. I have also tried running the Ini Upgrade utility.) I don't know if this is significant. I have been in touch with DocExpress Support, but have had no luck getting resolution.

FYI:



DOORS 7.0 SP1 Build 70210 (10/13/2003 12:36:50)



DocExpress Version 3.3 Build 550330011

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 1-Jul-2004 23:57
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Paul Miller

Posts: 376
Joined: 2-Oct-2002

Hi Jack,

I also use DocExpress 3v3 with DOORS 7 on an XP Platform but I don't experience the problem that you have described.

In order to try and isolate this problem, it might be worth installing DocExpress 3v3 on another PC that has DOORS 7 installed and is also preferably using the XP operating system. If you get a repeatable result, then an Incident Report should be logged with Telelogic, if not, then I guess it's some sort of an isolated quirk about the PC that exhibits the problem.

BTW:- I don't think this will solve the problem, but your build number for DOORS 7 should be 70214 - have you applied the so called 18449 DOORS patch?



-------------------------
Paul Miller
Specification Practices Specialist,
EuroCyber,
Melbourne, Australia.
Mobile: +61 (0)418 135 103
Web Site: http://www.eurocyber.biz
E-mail: miller@eurocyber.biz">pmiller@eurocyber.biz
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 29-Jul-2004 21:34
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Clifford Sadler

Posts: 4
Joined: 14-May-2004

I seem to recall that during installation you have to select DOORS6 as the tool you have installed even though it's really 7. That was true for DocExpress 3.2

Don't know if they fixed that for 3.3

It sounds like DocExpress doesn't think you have any tool links installed.

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 29-Jul-2004 23:10
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Zuy Tran

Posts: 5
Joined: 15-Jun-2004

I wonder if installing MSXML3 help

Zuy Tran
Northrop Grumman IT/IIS
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