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Topic Title: Cannot create covering link in Rhapsody Gateway
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Created On: 17-Aug-2007 22:23
Status: Read Only
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 17-Aug-2007 22:23
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carlos ramos

Posts: 17
Joined: 1-Feb-2007

Everytime I select a requirement and select the context menu, the option for "Create Covering Links" is greyed out, why does this happen?

context_menu.bmp
context_menu.bmp  (168 KB)

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 23-Aug-2007 08:02
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Charlie Lane

Posts: 86
Joined: 16-Sep-2005

Sorry, can't help with your question. (It does the same for me, but we actually create all our coverage by satisfaction links in the Rhapsody model, so not being able to do it directly in Gateway isn't a problem for us.)

But it leads to the more general question --- isn't there a GUI convention that could be used to help users understand why an option is greyed-out? I have certainly found other menu options inexplicably greyed-out and wished that the tool would give more information. In the end, only trial-and-error works. It would almost be better if the option were left active, but an error message was raised if it couldn't do the requested action. Maybe a good convention would be a tooltip-style message when you hover over a greyed-out option? It is something that the development team should consider.

Regards, Charlie
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