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Telelogic Rhapsody (steve huntington) | ![]() |
Topic Title: Bug tracking/reporting Topic Summary: Created On: 22-Aug-2005 09:03 Status: Read Only |
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Is there any sort of bug tracking/reporting system associated with Rhapsody and the supporting applications?
------------------------- Jesper Gissel Johnson Controls Denmark, Marine Controls |
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Yes - contact support (supprt@ilogix.com)
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[QUOTE=amos@ilogix.co.il]Yes - contact support (supprt@ilogix.com)[/QUOTE]
It would be far more helpful to place some information on this site that would allow anyone following the thread to find out directly what the bug tracking solution is exactly. ------------------------- ----------------------- Matthew Thomas Panasonic Manufacturing UK Ltd |
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I think that this question can be answered in one of two ways, depending on how you read it:
1 - If the question is whether I-Logix uses a defect tracking system to identify and resolve defects and enhancements to Rhapsody, the answer is of course, yes. This is the reason that you would contact Support. Moreover, you can track calls and defects online in the Client Center. 2 - If the question is whether Rhapsody has any integrations with a bug tracking and reporting system, the answer is: Rhapsody doesn't integrate *directly* with any change management systems, but some integrations have been done using out of the box CM third party tools. For example, there is a ClearCase/ClearQuest integration. ClearQuest is a defect/change tracking system. So, if the integration between Rhapsody and ClearCase is enabled, then effectively, Rhapsody can be said to have an integration. Additionally, if one wishes to make the integration manually, the Rhapsody COM API can be used to extend that functionality. -Steve |
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What I'm looking for, is a way to official report a bug!
As stated in a previous thread, [URL=http://www.ilogix.com/forum/showthread.php?t=550]ReporterPLUS and descriptionRTF[/URL], I would like "descriptionRTF" in reporterPLUS to work. As mentioned by athemis in the above thread, "...a ReporterPLUS defect and will be corrected". There has been several maintenance releases since, but it still doesn't work ![]() So my question is, again: How do I report a bug, and how is it possible for me to track its progress? ------------------------- Jesper Gissel Johnson Controls Denmark, Marine Controls |
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Hello Jesper,
You can report a defect in one of two ways, depending on your preference. Contact [email]support@ilogix.com[/email] and tell us the issue, or do it directly in the client center by selecting the 'Call Management' link and choose the 'Enter New Call' button. In the same form, you will also find a link to check the status of reported calls/defects called: "Click to access your organizations call and defect report or licenses.". Best regards, Steve |
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Does Ilogix/Telelogic compile a list of ALL current bugs/progress for all to see?
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We asked for this too. The objection was the customer confidentiality argument.
Though that is a valid point, we don't have to see who the originating customer is, and a field could be entered into support requests for customers to show their agreement to make their support requests visible to all. Now, wouldn't that be good!? ------------------------- ----------------------- Matthew Thomas Panasonic Manufacturing UK Ltd |
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Telelogic Rhapsody
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Bug tracking/reporting
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