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Topic Title: Open Space Discussion - Role of the Executive Committee
Topic Summary:
Created On: 14-Jul-2006 13:09
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 14-Jul-2006 13:09
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Juergen Strauss

Posts: 5
Joined: 10-Jun-2005

Discussion Topic: Role of the Executive Committee

Leader Name: Jürgen Strauss

Attendants:
Carmel Shea
Ray Blash
Tim Shaw
Matthew Thomas
Simon Morrish
Hans-Dieter Ehrgott (partial)
Charlie Lane (partial)
Greg Gorman (partial)

Session Notes:

Jürgen We want to clarify what every side expects from the Executive Commitee: I-Logix/Telelogic and the Executive Committee members. Currently neither side is getting as much out of this arrangement as they could be.

Ray The role/direction of the EC is open. It was hoped that the EC itself would gain momentum and lead this partnership: organize meetings, acquire new members, etc.

Tim ?and exchange information on how to use Rhapsody best via the internet forum.

Matthew This information exchange is not restricted to the EC, everybody can open threads in the forum. There has to be more?

Simon There could be influence on the upcoming releases, e.g. Pisces. How could the EC do that? Every user can do it in the way of enhancement requests.

Ray Influence on feature planning is based on 3 sources:· big organisations with many licenses get attention anyway· stratetic questions (new integration with useful tools, new technologies, etc.) "broad based requests" The EC could be another source for the planning.

Matthew We are customers anyway so the requests would be already in one of the sources. Maybe we could see the input of the sources and decide on the prioritization (in addition to the I-Logix people).

Ray Suppose there are 25 feature slots to be filled for a new release (out of 50 requested features). The EC could be part of the decision making process. Maybe I-Logix/Telelogic can sponsor an annual/bi-annual meeting to get together as a group, exchange the opinions and decide. Dates could be the European/US user conferences (e.g. Denver 2006 as a first possibility).

Matthew One problem in the virtual user group meetings is the lack of interaction via WebEx. Telelogic kept interaction going through polling. This keeps people interested.

Ray Could be done

Tim Could there be direct contact for EC members to the development team: for direct feedback, questions, clarifications.

Ray Will consider

Jürgen Telelogic has "Leadership Council" similar to EC. Can we adapt some of the mechanisms used there?

Greg "Leadership Council" is invitation only, consists of the top x% of the customers + some people considered especially valuable (new technology, markets, etc.). Held in UK, France, Germany (and US?).2 delegates per productE.g. 10 people in (TAU?) session, collect requirements from attendees, vote and rank upon the requirementsUse of Focal Point SW for voting (from home/office)

Ray What is addressed in these requests: enhancements or defects?

Greg Focus on the strategic features: what will the customers have in a year (2-3 releases away): emerging technologies, ?That much "ahead time" is needed since normally the next release is already under way.

Simon Are the requirements fed to the users in advance?

Greg Roadmap as a starter + expected release contents sent 3-4 weeks beforeDo not bring defects to the meeting: they can be escalated through normal channels!

Ray How many requests are fulfilled?

Greg Usually ~10 (out of about 60)The most wanted feature may also be the most difficult one!Sometimes more lower prio reqs are fulfilled instead of one "big one". This will usually satisfy the users more.

Simon How are the strategic requirements collected for Rhapsody?

Ray/Carmel 3 ways:· If a big customer wants it (maybe along with a big order)· Marketing identifies new requirements· User requests (clustered)

Ray Maybe we should use a "hybrid" between strategic and defects/enhancements

Greg Between feature freeze and release the user requests are usually inserted (traded with priorities)

Ray How to handle "aging defects" (unsolved for quite some time)? They usually get solved if some major redesign is done in the involved functionality.

Greg Identify the most annoying ones, they get higher prio. This stops the constant low-level "noise".

Jürgen Is it possible to access the complete defects list submitted by it own company?

Ray This is possible: filter for individual, group, company.New ways of updating have been planned: RSS feedes, etc. They got cancelled because of the take-over.

Tim Use questionnaires to get user feedback on most wanted features?

Simon What could the role of the EC be for the user group meetings?

Greg Give "user stories"

Carmel They could prepare topics for the user group: what are interesting topics to hear from Dr. Hoffmann, customer training, etc.

Greg They provide a day of free training for the user group on a specific topic. This is very well received and is a good argument for the users to get OK from the management.

Carmel We should do a virtual user meeting in advance as an opener to Open Space.

Jürgen There could be user presentations before the Open Space topics are defined. This would bring new ideas, concentrate topics.

Carmel Too many presentations will take the energy away from the Open Space: people tend to listen to presentations since they require less interaction.We should not run presentations at the same time as Open Space slots.

Ray Safety (and certification) was a strategic topic this year but nobody guessed in advance

Jürgen It was 2x topic in Open Space but no expert was present

Ray The EC should meet in advance to identify such trends

Matthew To keep discussions going we should link the Open Space minutes to threads in the Customer Community. Send an e-mail to remind people of this possibility.

Ray Next time we could poll users on interesting topics.And/or discuss topics within EC, then post suggestions on the public forum

Greg After the Denver meeting of the Rhapsody user group there is the Leadership Council for 2 days, offers to let us sit in?

Simon Could the chairman be an I-Logix/Telelogic employee?Just responsible for organizing, to keep "nagging"

Ray Is afraid that this could dominate the EC too much

Carmel The EC could share the responsibilities for the years planning: one prepares the first virtual meeting, etc.
<All> This could be done, spreads the workload/responsibility?


Afternote: The EC members think that a European meeting is good (instead of local ones), helps building new contacts, also within the EC. Since the conversations are in English anyway there is no extra effort.
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