Welcome to Telelogic Product Support
  Home Downloads Knowledgebase Case Tracking Licensing Help Telelogic Passport
Telelogic Rhapsody (steve huntington)
Decrease font size
Increase font size
Topic Title: Bug tracking/reporting
Topic Summary:
Created On: 22-Aug-2005 09:03
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
Subscribe to this topic Subscribe to this topic
E-mail this topic to someone. E-mail this topic
Bookmark this topic Bookmark this topic
View similar topics View similar topics
View topic in raw text format. Print this topic.
 22-Aug-2005 09:03
User is offline View Users Profile Print this message


Jesper Gissel

Posts: 88
Joined: 20-Jul-2005

Is there any sort of bug tracking/reporting system associated with Rhapsody and the supporting applications?

-------------------------
Jesper Gissel
Johnson Controls Denmark, Marine Controls
Report this to a Moderator Report this to a Moderator
 11-Sep-2005 22:29
User is offline View Users Profile Print this message


Amos Ortal

Posts: 120
Joined: 22-Jul-2004

Yes - contact support (supprt@ilogix.com)
Report this to a Moderator Report this to a Moderator
 19-Sep-2005 14:23
User is offline View Users Profile Print this message


Matthew Thomas

Posts: 35
Joined: 18-Jun-2007

[QUOTE=amos@ilogix.co.il]Yes - contact support (supprt@ilogix.com)[/QUOTE]

It would be far more helpful to place some information on this site that would allow anyone following the thread to find out directly what the bug tracking solution is exactly.

-------------------------
-----------------------
Matthew Thomas
Panasonic Manufacturing UK Ltd
Report this to a Moderator Report this to a Moderator
 19-Sep-2005 20:57
User is offline View Users Profile Print this message


Steve Lachs

Posts: 100
Joined: 4-Feb-2004

I think that this question can be answered in one of two ways, depending on how you read it:

1 - If the question is whether I-Logix uses a defect tracking system to identify and resolve defects and enhancements to Rhapsody, the answer is of course, yes. This is the reason that you would contact Support. Moreover, you can track calls and defects online in the Client Center.

2 - If the question is whether Rhapsody has any integrations with a bug tracking and reporting system, the answer is: Rhapsody doesn't integrate *directly* with any change management systems, but some integrations have been done using out of the box CM third party tools. For example, there is a ClearCase/ClearQuest integration. ClearQuest is a defect/change tracking system. So, if the integration between Rhapsody and ClearCase is enabled, then effectively, Rhapsody can be said to have an integration. Additionally, if one wishes to make the integration manually, the Rhapsody COM API can be used to extend that functionality.

-Steve
Report this to a Moderator Report this to a Moderator
 21-Sep-2005 05:19
User is offline View Users Profile Print this message


Jesper Gissel

Posts: 88
Joined: 20-Jul-2005

What I'm looking for, is a way to official report a bug!

As stated in a previous thread, [URL=http://www.ilogix.com/forum/showthread.php?t=550]ReporterPLUS and descriptionRTF[/URL], I would like "descriptionRTF" in reporterPLUS to work.
As mentioned by athemis in the above thread, "...a ReporterPLUS defect and will be corrected".
There has been several maintenance releases since, but it still doesn't work . This leads me to think, that the reprterPLUS developers aren't aware of this issue.
So my question is, again: How do I report a bug, and how is it possible for me to track its progress?

-------------------------
Jesper Gissel
Johnson Controls Denmark, Marine Controls
Report this to a Moderator Report this to a Moderator
 26-Sep-2005 15:25
User is offline View Users Profile Print this message


Steve Lachs

Posts: 100
Joined: 4-Feb-2004

Hello Jesper,

You can report a defect in one of two ways, depending on your preference. Contact [email]support@ilogix.com[/email] and tell us the issue, or do it directly in the client center by selecting the 'Call Management' link and choose the 'Enter New Call' button. In the same form, you will also find a link to check the status of reported calls/defects called: "Click to access your organizations call and defect report or licenses.".

Best regards,

Steve
Report this to a Moderator Report this to a Moderator
 13-Jul-2006 10:45
User is offline View Users Profile Print this message


Kevin Miles

Posts: 6
Joined: 2-Jul-2004

Does Ilogix/Telelogic compile a list of ALL current bugs/progress for all to see?
Report this to a Moderator Report this to a Moderator
 13-Jul-2006 12:08
User is offline View Users Profile Print this message


Matthew Thomas

Posts: 35
Joined: 18-Jun-2007

We asked for this too. The objection was the customer confidentiality argument.
Though that is a valid point, we don't have to see who the originating customer is, and a field could be entered into support requests for customers to show their agreement to make their support requests visible to all. Now, wouldn't that be good!?

-------------------------
-----------------------
Matthew Thomas
Panasonic Manufacturing UK Ltd
Report this to a Moderator Report this to a Moderator
Statistics
20925 users are registered to the Telelogic Rhapsody forum.
There are currently 1 users logged in.
You have posted 0 messages to this forum. 0 overall.

FuseTalk Standard Edition v3.2 - © 1999-2009 FuseTalk Inc. All rights reserved.