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Topic Title: how to send email when CR is reassigned to new user
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Created On: 9-Jan-2006 20:24
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 9-Jan-2006 20:24
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Darren Reeves

Posts: 5
Joined: 29-Sep-2003

I need to write a trigger for when a CR has been reassigned to a new user. How should i go about doing this since there really is not state change but just an attribute change.

Thanks for any info,
Darren
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 13-Feb-2006 17:47
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Todd Alden

Posts: 71
Joined: 4-Oct-2002

There is a supplied/builtin trigger for this:
crAssignEmail.pl

Simply open your lifecycle for edit. Click "Edit" in the CRProcess and then then "General" tab. under "General Modification Scripts" clickc "Available Triggers" and look for the crAssignEmail.pl script.

Todd
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 14-Feb-2006 13:39
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Boris Baldassari

Posts: 1
Joined: 14-Feb-2006

Hello Darren, There is no state change needed to fire a trigger: you can put the trigger proposed by Todd as a modification trigger. In the lifecycle edit section, Attributes tab, set the modification trigger on the attribute impacted (e.g. resolver). Any change to this attribute will fire the trigger, so you may want to implement some checks before sending mail. -- Boris

Edited: 14-Feb-2006 at 13:40 by Boris Baldassari
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