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Topic Title: Errors when downloading attachments to CRs
Topic Summary: Unable to download or open attached files
Created On: 2-Mar-2007 22:46
Status: Read Only
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 2-Mar-2007 22:46
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David Prager

Posts: 6
Joined: 17-Jan-2006

We make heavy use of attachments in our use of Synergy/Change. This morning a problem was noticed where an error message is displayed each time an attachment is selected for opening. The text in the message reads:

While trying to retrieve the URL: http://172.20.53.151:8600/servlet/com.continuus.websynergy.servlet.PTaction?

The following error was encountered:

  • Access Denied.

I can download .doc files, but .bmp, .jpeg and .html cause this error.

Any ideas?????

David

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