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Topic Title: No CR Package
Topic Summary:
Created On: 30-Jun-2005 14:12
Status: Read Only
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Answer This question was answered by Keith West, on Thursday, July 21, 2005 4:13 PM

Answer:
You've got to make sure the user you are using has ccm_admin rights in the SYNERGY/CM database. See the 4.3 release notes.
 30-Jun-2005 14:12
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Dragos Cojocari

Posts: 4
Joined: 3-Jun-2005

With no CR package installed, I cannot see any CR packages in the Available Packages list of the
Package Installer.

In the General Administration, I get this text: A change request process is not currently installed. To activate the SYNERGY integration, install a change request process with the integration activated.

I checked the dir C:\Program Files\Telelogic\SYNERGY Change 4.4\cs_app\webapps\synergy\WEB-INF\packages, and the packages are there, including the default dev_process, however they are not in the list.

How do I get the to be displayed in that list, so I can install them?

Thanks...
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 21-Jul-2005 16:10
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Keith West

Posts: 1
Joined: 26-Aug-2004

Answer Answer
You've got to make sure the user you are using has ccm_admin rights in the SYNERGY/CM database. See the 4.3 release notes.
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 3-Aug-2005 10:19
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gabor szabo

Posts: 2
Joined: 17-Jul-2003

Hi,

My experience is that you will not see any
installable packages in Admin / Packages / Available packages, while
the backend session has not started successfully.

Check pt.log messages and the ccm_ui.log for the backend session user. ("csuser" as recommended)
You can also check whether "ccm monitor" shows the backend session.

Can you find any errors in pt.log regarding the startup of backend session ?
The default method of starting the backend session is using remote exec, so you
need to enable rexec and setup /etc/hosts.equiv if using the default method.
Alternatively you can use EngineStartupDaemon by enabling it in pt.cfg.
(set ENGINE_DAEMON to true)
ESD uses pam, so you can also setup pam for synergy. You can find how-to in TB 221 :
"Configuring ChangeSynergy to run with ESD or in a firewall environment with ESD."

Gabor
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