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Topic Title: No mail when assigned....
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Created On: 24-Jan-2007 14:26
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 24-Jan-2007 14:26
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André Ramakers

Posts: 14
Joined: 23-Jan-2007

It is a pitty that a developer does not get a mail (or the possibilitiy to do so) when he is assigned to a change request. He has to look in his assigned list and can subscribe to an item. I guess this works fine when there are only a few items but what if there are many? Some minor issues could be resolved more quickly if the developer is warned in an earlier stage.

Andre
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 24-Jan-2007 14:55
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Brian Barde

Posts: 39
Joined: 24-Sep-2004

There is an out of the box "Send Assigner Email" but you have to turn it on. But first what version of Change are you using? You may want to look at the following trigger %CHANGE_HOME%/cs_app/webapps/synergy/WEB-INF/wsconfig/triggers/crAssignEmail.pl Read the description of this file I believe that it tells you how to set up the email on your server.

-------------------------
Thanks,
Brian
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 24-Jan-2007 15:17
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André Ramakers

Posts: 14
Joined: 23-Jan-2007

We are using version 4.5 build 538. I will try to find this "Send assigner email". Thanks for the tip.
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 18-Apr-2007 14:49
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Manuel Fernando Rivera

Posts: 12
Joined: 12-Apr-2007

Hello,

We are using this trigger and we have other in addition. The "crAssignEmail.pl" sends an email when a CR is assigned to a user, the seccond trigger sends an email when the attribute "resolved" has been changed (without any transition).

I hope this help you.

Manuel.
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 13-Jun-2007 17:01
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howard ling

Posts: 20
Joined: 6-Apr-2007

hi,Rivera:

Could you list complete setup steps to enable the trigger execution of  email notification?

Thanks in advance.


-------------------------
BRs
Howard Ling
ShenZhen,China
ICQ:283072597
MSN:linghuan713@hotmail.com
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 14-Jun-2007 08:35
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Manuel Fernando Rivera

Posts: 12
Joined: 12-Apr-2007

If you want to send an email when a transition happens:

* First step is to have the trigger you need (there is a sample shipped with Change). This must be in folder CCM_HOME\cs_app\webapps\synergy\WEB-INF\wsconfig\triggers

* Then you must edit the CRProcess and add the trigger in "Post Conditions Scripts", in the transition which you want to run the script, it must seem like that: "asyncerl csAssignEmail.pl"

* After that, you need to create a new package and install it.

If you want to send an email when an attribute changes:

* Edit the CRProcess, and push the edit button of crprocess bar, then select the attributes tab and select the attribute you want to control.

* In Triggers field, in "Post Condition Script" select the trigger.

* After that, you need to create a new package and install it.

I hope this help you
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 25-Jun-2007 16:52
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howard ling

Posts: 20
Joined: 6-Apr-2007

hi,Manuel Fernando Rivera:

 
 
I think more steps for setting is needed, since I found the trigger for transition is not been touched off 
  
  from change logging.
  
  My change version is 4.5. Is the default pl file csAssignEmail.pl is ok ?

  Or somethine missing shoule be enable?

  Thanks !
 

-------------------------
BRs
Howard Ling
ShenZhen,China
ICQ:283072597
MSN:linghuan713@hotmail.com
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 26-Jun-2007 09:29
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Manuel Fernando Rivera

Posts: 12
Joined: 12-Apr-2007

Hi Howard,

In the pt.cfg file you need to configure this lines:

pt.cfg file is lovcated at (example in my server):
C:\Telelogic\SYNERGY Change 4.5\cs_app\webapps\synergy\WEB-INF\wsconfig

First make a backup of this file, then edit it.

Find and update this lines with your information

#
# Trigger E-Mail settings
#
# The address to the SMTP server that Triggers sending email should use.
[CCM_SYSTEM][SMTP_SERVER]your.smtp.server[/SMTP_SERVER][/CCM_SYSTEM]
#
# The E-Mail address that Triggers should set as the from address.
[CCM_SYSTEM][FROM_EMAIL_ADDRESS]your.admin.synergy@company.com[/FROM_EMAIL_ADDRESS][/CCM_SYSTEM]
#

( replace "your.smtp.server" and "your.admin.synergy@company.com" with your information)

Best Regards
Manuel Rivera
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 27-Jun-2007 03:43
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howard ling

Posts: 20
Joined: 6-Apr-2007

hi,Manuel Rivera :

I can receive the notification yet!

Cheers!

Thanks for your enthusiastic help!



-------------------------
BRs
Howard Ling
ShenZhen,China
ICQ:283072597
MSN:linghuan713@hotmail.com
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 25-Aug-2007 20:45
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Greg Wishart

Posts: 6
Joined: 14-Aug-2007

We are having a similar issue. The .pl we created and specify the SMTP server notifications work. The crassignemail.pl used to work until we changed mail servers. When I do a tcpdump from the mail server I see some triggers send an e-mail, but when I assign a user and it uses the crAssignEmail.pl script i see no traffic from the server to the mail server on port 25.

Edited: 25-Aug-2007 at 20:47 by Greg Wishart
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