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Topic Title: How to Point Windows Online Help at Correct Directory
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Created On: 21-Jun-2004 23:19
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Answer This question was answered by Aubrey Eichel, on Tuesday, June 22, 2004 6:09 PM

Answer:
Thank you for your response Vincent. That was my suspicion from reading what little documentation is available about help. We have been using the help from the individual client machines, but wanted to be able to get the context sensitive help working. We have not been able to get our help server to run. That will now have to be our goal.

Again, thanks for your assistance,
Aubrey
 21-Jun-2004 23:19
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Aubrey Eichel

Posts: 12
Joined: 18-Jul-2003

Using CM Synergy 6.3 on Win 2000 with the database engine on a Unix box. When any help topic is selected from the Windows client, the browser opens with the correct HTML document specified, but the URL begins with the Unix name and port instead of the Windows path to the Help files.

I have not been able to find anything in the documentation that indicates how to have the online help aim at the Windows file system. If anyone can point me in the right direction, I would appreciate it.

Thanks in advance,
Aubrey
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 22-Jun-2004 07:16
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Vincent Gaudeul

Posts: 68
Joined: 10-Oct-2002

Hello,

the online help has been changed for SYNERGY/CM 6.3 : it is no longer installed on clients (whatever their platform), but only on CM server : that is why your browser URL looks like http://servernameortnumber/...

There is no documented way to have the Online Help physically on a client hard drive. It seems that this is what you would like to do, isn't it ? But maybe you could try to copy from Unix to Windows the whole Online Help directory, so as to be able to browse it locally on your Windows desktop.

Hope this helps.

Vincent
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 22-Jun-2004 18:09
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Aubrey Eichel

Posts: 12
Joined: 18-Jul-2003

Answer Answer
Thank you for your response Vincent. That was my suspicion from reading what little documentation is available about help. We have been using the help from the individual client machines, but wanted to be able to get the context sensitive help working. We have not been able to get our help server to run. That will now have to be our goal.

Again, thanks for your assistance,
Aubrey
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 30-Jun-2004 20:51
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Mert Vuraldi

Posts: 22
Joined: 2-Feb-2004

Hi !

perhaps a hint...

If the jetty stuff does not want to start correctly, You
might modify the cm.xml file (jetty/etc).
There is a variable like CM_HELP_PORT, which should
normally be resolved to 8400, but sometimes this does
not work and there is a Java nullpointer exception during
startup.

This is all "from mind mapped memory". As I am beyond
30 years of age I perhaps will have to write another
entry tomorrow....

regards,

Mert
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 30-Jun-2004 23:50
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Aubrey Eichel

Posts: 12
Joined: 18-Jul-2003

Thanks for your comment Mert. I will give that a try.
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