Welcome to Telelogic Product Support
  Home Downloads Knowledgebase Case Tracking Licensing Help Telelogic Passport
Telelogic SYNERGY (steve huntington)
Decrease font size
Increase font size
Topic Title: Adding to CR log
Topic Summary: Allow more roles access to add notes to CR log
Created On: 26-Mar-2007 23:54
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
Subscribe to this topic Subscribe to this topic
E-mail this topic to someone. E-mail this topic
Bookmark this topic Bookmark this topic
View similar topics View similar topics
View topic in raw text format. Print this topic.
 26-Mar-2007 23:54
User is offline View Users Profile Print this message


Don Levine

Posts: 5
Joined: 12-Jul-2003

In Synergy/Change, in the standard CR form, there is field with label "Log" (attribute "transition_log"). The text of the Log field is appended to on transitions, but one can also explicitly add to the log by using the field labeled Comments (attribute "_COMMENTS"). However, the use of the Comments field appears to be restricted by role. (This may have changed between 4.3 and 4.5, at least in our configuration.) Users with certain roles can add to the log, but others can't because the Comments field is not displayed to them in the form.

We would like to be able to allow more roles access to this field. How can this be accomplished?

..Don
Report this to a Moderator Report this to a Moderator
 27-Mar-2007 08:25
User is offline View Users Profile Print this message


Itzik Ashkenazi

Posts: 5
Joined: 28-Aug-2006

The attributes aren't restricted by role AFAIK, the dialog can be. See if you have a defined different role dialog either for the transition or global (for the lifecycle or the process), which doesn't contain the _COMMENTS field.
Report this to a Moderator Report this to a Moderator
 27-Mar-2007 18:29
User is offline View Users Profile Print this message


Don Levine

Posts: 5
Joined: 12-Jul-2003

The Synergy/Change administrative interface is not particularly intuitive, particularly when changes are only needed once every three years or so. So when suggesting an action, please include the required sequence.

How does one know if one has a role-specific dialog defined? The sequence I followed was the following: Lifecycle Editor, CRProcess - Edit, Roles tab. There is a single role listed, "User". The mapping is set to "All CM Roles". There is a button for "Define Show Dialog", but no Delete.

I don't believe that any of the transitions are the issue as there is no transition yet at the time of the limitation. The user has merely entered a CR number and clicked the Show button. The CR dialog is displayed without the Comments (attribute _COMMENTS) field.

When doing the sequence, Lifecycle Editor, CRProcess - Edit, Define Dialog tab, the "Attributes on Dialog" list includes "_COMMENTS". When the "Preview Dialog" button is clicked, the resulting dialog includes the desired Comments field. Yet most users do not see it when they attempt to show a CR. We would like it to be available.
Report this to a Moderator Report this to a Moderator
 27-Mar-2007 20:38
User is offline View Users Profile Print this message


Itzik Ashkenazi

Posts: 5
Joined: 28-Aug-2006

Yes, the Change Admin is far from being helpful.

There are non-transition Dialogs and Roles in the following places -

Global Process Dialog - CRProcess -> Edit -> Define Dialog
Global Process Roles and Dialogs - CRProcess -> Edit -> Roles

Global Lifecycle Dialog - Lifecycle -> Edit -> Define Dialog
Global Lifecycle Roles and Dialogs - Lifecycle -> Edit -> Roles

Also there are state dialogs:

States -> Choose State -> Define Show Dialog
States -> Choose State -> Define Role Specific Dialog

AFAIK Specialized dialogs override the global ones, so check all of them if there is a dialog without _COMMENTS field defined.
Report this to a Moderator Report this to a Moderator
 28-Mar-2007 02:28
User is offline View Users Profile Print this message


Don Levine

Posts: 5
Joined: 12-Jul-2003

I appreciate your attempts to help. I see these places you reference.

However, asking again, how does one know which dialogs currently exist (role-specific, state-specific, global, etc.)?

In an intuitive interface, it is reasonable to interpret a button of "Define Show Dialog" as the step that one would take to define (i.e., create) a Show Dialog. I don't want to create one - - I want to see if I have one defined already, and perhaps delete it or, at the very least, modify it.

In some cases, I'll get a dialog that says, for example, "No role specific show dialog has been defined for the role 'User'. Do you want to create one?". In that case, the dialog apparently does not exist (though perhaps there should have been a better way to communicate it).

So, how does one know which dialogs currently exist?
Report this to a Moderator Report this to a Moderator
 28-Mar-2007 21:54
User is offline View Users Profile Print this message


Itzik Ashkenazi

Posts: 5
Joined: 28-Aug-2006

I'm not sure if that's possible.

However the best way i can find something is to open the process xml file with an xml editor with folding and collapse all tags. Then iterate through all state and transition tags. They are self-explanatory i think.
Report this to a Moderator Report this to a Moderator
Statistics
20925 users are registered to the Telelogic SYNERGY forum.
There are currently 1 users logged in.
The most users ever online was 15 on 15-Jan-2009 at 15:34.
There are currently 0 guests browsing this forum, which makes a total of 1 users using this forum.
You have posted 0 messages to this forum. 0 overall.

FuseTalk Standard Edition v3.2 - © 1999-2009 FuseTalk Inc. All rights reserved.