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Topic Title: New Support Website
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Created On: 27-Jun-2003 14:00
Status: Read Only
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Answer This question was answered by M.B. Stevens, on Friday, July 4, 2003 10:42 AM

Answer:
Found it.
Type as "Keyword search" the characters TB and hit the Search button.
 27-Jun-2003 14:00
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colin taylor

Posts: 4
Joined: 27-Jun-2003

Where did the Tech Bulletins & Hints & Tips go?
They were easy to find on the old website, but I can't find them anywhere on the new website.
Still at least the old website is still there so I can use that for the time being.
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 30-Jun-2003 10:57
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Russ Braithwaite

Posts: 41
Joined: 13-Jun-2003

It's obviously a work in progress (if "progress" isn't too strong a word for the way it is moving... imperceptably). Some of the old TBs can be found within the Knowledgebase section - except that if you look at TB 101 for instance it starts off well & then ends up as a yard-&-a-half of nothing.

-------------------------
Russ Braithwaite
Software Configuration Management
Friends Provident
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 30-Jun-2003 15:49
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Stephen Armitage

Posts: 130
Joined: 30-Apr-2002

The Tech Bulletins & Hints & Tips have gone into the knowledgebase - but as you say, some of the articles have been truncated during the import process. This will be resolved shortly.

Regards,
Steve

-------------------------
Steve Armitage
Telelogic Web Team
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 3-Jul-2003 15:13
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M.B. Stevens

Posts: 2
Joined: 3-Jul-2003



<< The Tech Bulletins & Hints & Tips have gone into the knowledgebase - but as you say, some of the articles have been truncated during the import process. This will be resolved shortly. >>



But how do you find these documents?
On the main KB page there is only information about "Recent Technical papers" and "Recent FAQ" entries.
A full list of "Technical papers", how can I access that?
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 3-Jul-2003 15:19
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M.B. Stevens

Posts: 2
Joined: 3-Jul-2003

Answer Answer
Found it.
Type as "Keyword search" the characters TB and hit the Search button.
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 7-Jul-2003 21:56
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Edward Munoz

Posts: 1
Joined: 7-Jul-2003

Additional Information:

If you want to list all the docs or old TBs. Click on "Advanced Search", select a product name and click on search. It will display all documents posted.

=====
Ed Munoz
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 21-Jul-2003 14:27
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Christian Reiber

Posts: 1
Joined: 16-Jun-2003

I miss the "categories" of TBs which the old site offered ("Administration", "Usage", "Query Examples", "Troubleshooting" etc).
Even if sorting TBs into
that structure was sometimes a bit questionable it nevertheless helped finding TBs. This structure seems to be lost now.
As TBs are an important information ressource and it made sense to look at the list from time to time to see what was new there
I think it is insufficient to only offer access to the knowledgebase by searching through keyword. I suggest to offer a structured
way (a tree or just headings with a list of corresponding items) as an alternative way to access the knowledgebase.


-------------------------
Christian Reiber
Zeppelin Baumaschinen GmbH, Munich
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 7-Aug-2003 14:07
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Stephen Armitage

Posts: 130
Joined: 30-Apr-2002

You can now access a list of technical papers using the sub-option in the Synergy Knowlegdebase or using the following link: http://support.telelogic.com/synergy/kb/technical_papers.cfm

Steve

-------------------------
Steve Armitage
Telelogic Web Team
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