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Topic Title: Email notification trigger
Topic Summary:
Created On: 18-Jun-2004 16:54
Status: Read Only
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Answer This question was answered by Brent Hedges, on Friday, March 11, 2005 5:04 PM

Answer:
Ended up being a firewall issue.
 18-Jun-2004 16:54
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Brent Hedges

Posts: 11
Joined: 16-Feb-2004

I am using the crAssignEmail.pl trigger that shipped with CS to send emails when the resolver attribute is changed. Problem is no emails are getting sent and I have verified script is running. Anyone have any suggestions?

Thanks,
Brent
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 21-Jun-2004 06:33
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Vincent Gaudeul

Posts: 68
Joined: 10-Oct-2002

Hello,

Have you filled in the name of your SMTP server in that script ?
Are you sure users have filled in their email address in their User Preferences ?
Don't you have anything logged in the tmpdir/pt.log file ?

Vincent
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 24-Jun-2004 15:53
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Brent Hedges

Posts: 11
Joined: 16-Feb-2004

Answer Answer
Ended up being a firewall issue.
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 1-Feb-2006 19:21
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Jen Norris

Posts: 4
Joined: 31-Jan-2006

would you mind sharing with me how you set up this trigger. I am trying to do a similar thing. thanks!
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 21-Feb-2006 19:00
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David Prager

Posts: 6
Joined: 17-Jan-2006

Brent,

Can you share your symptoms and how you determined it was a firewall issue.

David
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