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Telelogic SYNERGY (steve huntington) | ![]() |
Topic Title: CRProcess Package is already installed Topic Summary: S/C 4.5 CRProcess Package already installed Created On: 4-May-2006 15:33 Status: Read Only |
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![]() Answer: Tech Support ROCKS!! Here is the solution: "The issue that you are describing has been seen before, the issue can happen if a process package had previously failed to uninstall. The way to resolve this issue is to go to your "cs_home/cs_app/webapps/synergy/WEB-INF/wsconfig/system" directory and delete the following files: cr_process_triggers.cfg, cr_process_triggers.xml, and cr_process.xml. You will then need to stop and restart the ChangeSynergy service on windows or the Jetty server on unix." | |
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In S/C 4.5 on Linux, I am trying to install a CRProcess package. I receive the error message "Package Install Failed - A CRProcess Package is already installed.". However when I am on the Package Installer tab, no Installed Packages appear in the list.
I deleted the only database defined within S/C and recreated it, but continued to receive the same message. I also deleted the cr_process_xml attribute from the 1/admin/cs/1 object on my database, and restarted my S/C session. Still receiving this message... Any suggestions? Thanks! Angela Kim ------------------------- Angela Kim |
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I've had similar occurrences of packages disappearing from the installed list (in 4.3).
In some cases this was "fixed" by logging into the first database in the list as Admin user. In other cases we had to get Telelogic help. I suggest you call the help desk. |
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Tech Support ROCKS!!
Here is the solution: "The issue that you are describing has been seen before, the issue can happen if a process package had previously failed to uninstall. The way to resolve this issue is to go to your "cs_home/cs_app/webapps/synergy/WEB-INF/wsconfig/system" directory and delete the following files: cr_process_triggers.cfg, cr_process_triggers.xml, and cr_process.xml. You will then need to stop and restart the ChangeSynergy service on windows or the Jetty server on unix." ------------------------- Angela Kim |
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Telelogic SYNERGY
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CRProcess Package is already installed
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