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Topic Title: ESD dies when Change Synergy is started
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Created On: 25-May-2004 15:38
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Answer This question was answered by Iain Colenso, on Friday, March 11, 2005 4:56 PM

Answer:
Hi Paul,

I had a similar issue on Redhat 8. I found upgrading to 6.3sp3 and CSsp2 fixed the issue.

If support told you it was unsupported on ES 2.1 point them to the web site as it is mentions Enterprise Linux 2.1 being a supported platform once sp2 is applied

Hope that helps,


Iain
 25-May-2004 15:38
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Paul Sauerburger

Posts: 3
Joined: 21-May-2004

My Synergy server has a problem with the ESD and Change Synergy. All CM Synergy processes/services start fine. About 20 seconds after I start Change Synergy the ESD process dies. After restarting all CM processes, if I start a CM Synergy session, then Change Synergy will start properly. My system configuration is the following:

OS: RedHat ES 2.1
HW: quad P4 2.4Ghz CPU/ 4 Gig Ram/ SAN storage
CM Synergy: 6.3 SP2(6.3-026.1)
Change Synergy: 4.3 with the following packages(cs4.3-014, cs4.3-012, cs4.3-011, cs4.3-010.1, cs4.3-009, cs4.3-008, cs4.3-007, cs4.3-006, cs4.3-004, cs_ldap, AdvancedGuiControls, csb_controls, notifications, task_control, associated_modifications, child_crs, child_defects, has_child_crs, has_related_crs, has_assoc_modifications, has_child_defects, related_crs, csb_process)

I will patching CM Synergy to 6.3-034 this week but I did not see this issue address in the list of fixes.

Has anyone else expirienced this issue? I am recieving limited support from Telelogic because of running ES 2.1 (the claim support only on RedHad 8 ||).

Any info/feedback will be appreciated. Thanks.

Edited: 25-May-2004 at 16:21 by Paul Sauerburger
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 7-Jul-2004 05:17
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Iain Colenso

Posts: 1
Joined: 9-Sep-2003

Answer Answer
Hi Paul,

I had a similar issue on Redhat 8. I found upgrading to 6.3sp3 and CSsp2 fixed the issue.

If support told you it was unsupported on ES 2.1 point them to the web site as it is mentions Enterprise Linux 2.1 being a supported platform once sp2 is applied

Hope that helps,


Iain
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