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Topic Title: Synergy plugin for Eclipse 3.2 connection problem
Topic Summary: Can't connect to database through Eclipse plugin
Created On: 25-Aug-2006 20:26
Status: Read Only
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Answer This question was answered by Galen Johney, on Thursday, April 12, 2007 5:34 PM

Answer:

The trial and error solution turned out to be an option setting requirement.  


Make sure the the following setting "engine_damon" is set to "TRUE" in the

"[Options]" section:

fficeffice" />> >

[Options]

engine_daemon = TRUE


Telelogic support has not been useful for Synergy or other products  as well.

 25-Aug-2006 20:26
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Galen Johney

Posts: 2
Joined: 24-Aug-2006

We are evaluating the Eclipse 3.2 platform and are trying to use the Synergy plugin.

When trying to login and connect to the database the Synergy splash screen starts up with the status of Initializing Database Cache then aborts and retries continually.  All the information in the login dialog are correct (user id, password, host and database path) so it must be something else missing.

Has anyone had any success or similar effects in using these services?

Client: PC, Server: Unix

Here is the Error log from Eclipse:
==================================================================
eclipse.buildId=M20060629-1905
java.version=1.5.0_06
java.vendor=Sun Microsystems Inc.
BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US
Command-line arguments:  -os win32 -ws win32 -arch x86 -debug -consolelog

Error
Fri Aug 25 14:56:48 EDT 2006
Can not retrieve information form database. Invalid username or password.The username or password is invalid.
Verify that engine host name, username, and password are correct. If the engine host is an NT machine, then also check if ccm_ess is running.::com.telelogic.integration.eclipse.synergycm.ui.model.CMSViewModel$3

org.eclipse.core.runtime.CoreException: Can not retrieve information form database. Invalid username or password.
The username or password is invalid.
Verify that engine host name, username, and password are correct. If the engine host is an NT machine, then also check if ccm_ess is running.
at com.telelogic.integration.eclipse.synergycm.connection.ConnectionPlugin.logMessage(ConnectionPlugin.java:225)
at com.telelogic.integration.eclipse.synergycm.core.CorePlugin.logMessage(CorePlugin.java:188)
at com.telelogic.integration.eclipse.synergycm.ui.UIPlugin.logMessage(UIPlugin.java:413)
at com.telelogic.integration.eclipse.synergycm.ui.model.CMSViewModel$3.run(CMSViewModel.java:975)
at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:67)
at com.telelogic.integration.eclipse.synergycm.ui.model.CMSViewModel.expandBuildManagementGroupingsNode(CMSViewModel.java:969)
at com.telelogic.integration.eclipse.synergycm.ui.model.CMSViewModel.expandProjectQuery(CMSViewModel.java:562)
at com.telelogic.integration.eclipse.synergycm.ui.repositoryview.CMSRepositoryView.buildProjectQueryNode(CMSRepositoryView.java:636)
at com.telelogic.integration.eclipse.synergycm.ui.repositoryview.CMSRepositoryView.refreshConnection(CMSRepositoryView.java:602)
at com.telelogic.integration.eclipse.synergycm.ui.repositoryview.CMSRepositoryView.refreshElement(CMSRepositoryView.java:492)
at com.telelogic.integration.eclipse.synergycm.extension.repositoryviewextension.RefreshAction.run(RefreshAction.java:53)
at com.telelogic.integration.eclipse.synergycm.ui.repositoryview.CMSRepositoryAction.run(CMSRepositoryAction.java:128)
at org.eclipse.jface.action.Action.runWithEvent(Action.java:499)
at org.eclipse.jface.action.ActionContributionItem.handleWidgetSelection(ActionContributionItem.java:539)
at org.eclipse.jface.action.ActionContributionItem.access$2(ActionContributionItem.java:488)
at org.eclipse.jface.action.ActionContributionItem$5.handleEvent(ActionContributionItem.java:400)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:66)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:928)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:3348)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:2968)
at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:1914)
at org.eclipse.ui.internal.Workbench.runUI(Workbench.java:1878)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:419)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:149)
at org.eclipse.ui.internal.ide.IDEApplication.run(IDEApplication.java:95)
at org.eclipse.core.internal.runtime.PlatformActivator$1.run(PlatformActivator.java:78)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:92)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:68)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:400)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:177)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.core.launcher.Main.invokeFramework(Main.java:336)
at org.eclipse.core.launcher.Main.basicRun(Main.java:280)
at org.eclipse.core.launcher.Main.run(Main.java:977)
at org.eclipse.core.launcher.Main.main(Main.java:952)
========================================================================

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 12-Apr-2007 15:53
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Paul Gorbas

Posts: 1
Joined: 12-Apr-2007

Wow - isn't just great that the synergy people just jumped right up to support their product and give helpful advice?  What - no response in almost 9 months - well that speaks volumnes about the companys dedication to support too...

Edited: 12-Apr-2007 at 15:54 by Paul Gorbas
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 12-Apr-2007 17:33
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Galen Johney

Posts: 2
Joined: 24-Aug-2006

Answer Answer

The trial and error solution turned out to be an option setting requirement.  


Make sure the the following setting "engine_damon" is set to "TRUE" in the

"[Options]" section:

fficeffice" />> >

[Options]

engine_daemon = TRUE


Telelogic support has not been useful for Synergy or other products  as well.

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 13-Apr-2007 09:53
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Toni Arte

Posts: 30
Joined: 16-Aug-2004

quote:

Originally posted by: Paul Gorbas
Wow - isn't just great that the synergy people just jumped right up to support their product and give helpful advice? What - no response in almost 9 months - well that speaks volumnes about the companys dedication to support too...


Did you read this on the top of the page?

quote:

Telelogic“s user forums are not regularly monitored by Telelogic. If you need to contact Telelogic product support, submit a support case, enhancement request or contact them by phone and email.


At least the European Synergy support is extremely professional and skillful, but you need to contact them via email or support request.
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