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Topic Title: Task Assignment through Change
Topic Summary: task email
Created On: 26-Apr-2005 20:37
Status: Read Only
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 26-Apr-2005 20:37
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Amanda Kerns

Posts: 8
Joined: 12-Jan-2005

When I have a CR and I create a task and associate it to the CR (in Change Synergy 4.3), an email is not sent to the resolver. However, if I create the task in CM 6.3 it does send the email notification that a task has been assigned. What am I missing in Change to make it also send an email notification that a task has been created (in CM through Change synergy) and assigned to them?

Thanks, Amanda
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 7-Jun-2005 15:53
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Thomas Thull

Posts: 6
Joined: 4-Jul-2003

Hi Amanda,

which platform are you working on? For ChangeSynergy using the engine based triggers of CM you could try to activate the transition in the /lib/notify//Trig_eng.def file of your corresponding database.
By doing so you should probably deactivate then the UI-trigger in the Trig_ui.def file (in case you don't want to get more than 1 mail :-)

Greetings,

Thomas
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