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Topic Title: Remote access to CM Synergy
Topic Summary: External developers unable to use CM Synergy
Created On: 1-Oct-2007 16:45
Status: Read Only
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Answer This question was answered by Steve Raison, on Tuesday, October 2, 2007 3:47 PM

Answer:
Brian,

Many thanks for your reply. We have investigated this on several fronts and all answers point to the same solution. It is reassuring to know we are not alone with the problem or our thinking about the solution.

Best Regards
Steve 
 1-Oct-2007 16:45
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Steve Raison

Posts: 6
Joined: 23-Feb-2005

We are running CM Synergy in a windows environment. Developers working from home, via a VPN, are unable to use CM Synergy. Simple transactions are extremely slow and chunky transactions just hang indefinitely.

We are investigating the required bandwidth and network configuration required to support this, which is difficult to establish as there are many variables coming into play.

If anyone has any experience of this problem, and/or any suggestions, they would be most welcome.

Best Regards,
Steve Raison
Euronet Essentis Limited

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 1-Oct-2007 17:04
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Brian Barde

Posts: 39
Joined: 24-Sep-2004

Over VPN Synergy can tend to be slow. One thing that I have done is had a machine at work that I could remote desktop into from home. It is quite a bit quicker because the only thing being sent over the VPN is the graphics from the remote machine.

-------------------------
Thanks,
Brian
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 2-Oct-2007 15:47
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Steve Raison

Posts: 6
Joined: 23-Feb-2005

Answer Answer
Brian,

Many thanks for your reply. We have investigated this on several fronts and all answers point to the same solution. It is reassuring to know we are not alone with the problem or our thinking about the solution.

Best Regards
Steve 

Edited: 2-Oct-2007 at 15:48 by Steve Raison
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 27-Nov-2007 16:08
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John Snead

Posts: 3
Joined: 18-Aug-2003

Very poor WAN performance and reliability for Windows clients is a known architectural limitation of Synergy and the focus of a major redesign of the internals of the Synergy client-server environment at Synergy 7.0, due mid-2008.

You should try it with your clients in India and your database in the UK! (well, no actually, you shouldn't try it).

Like Brian above, we use Citrix and VMware environments so that all usage by remote users is, in fact, local on the LAN.
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