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Topic Title: ChangeSynergy 4.2 Service becomes unresponsive?
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Created On: 28-Oct-2004 16:56
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Answer This question was answered by Greg Oman, on Friday, March 11, 2005 4:47 PM

Answer:
We've been experiencing a problem with the ChangeSynergy Service running on the server. From time to time (now a few times a week) it seems to go into an unresponsive mode, and we need to stop and restart the service. We usually discover this when users can no longer log into the application, and I believe that those currently logged in can't navigate any further or get their connections terminated.

I see nothing in the Event Viewer on the database server, and I did grab the pt.cfg file, but I'm not quite sure what I'm looking for in there just yet.

Any thoughts would be appreciated!

Greg O.
 28-Oct-2004 16:56
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Greg Oman

Posts: 6
Joined: 11-Nov-2003

Answer Answer
We've been experiencing a problem with the ChangeSynergy Service running on the server. From time to time (now a few times a week) it seems to go into an unresponsive mode, and we need to stop and restart the service. We usually discover this when users can no longer log into the application, and I believe that those currently logged in can't navigate any further or get their connections terminated.

I see nothing in the Event Viewer on the database server, and I did grab the pt.cfg file, but I'm not quite sure what I'm looking for in there just yet.

Any thoughts would be appreciated!

Greg O.
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