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Topic Title: How do I increase the storage limits/size for attachment to CR records
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Created On: 20-May-2008 04:55
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 20-May-2008 04:55
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Kevin Duckett

Posts: 4
Joined: 20-May-2008

In our databases we have a defined attribute called "attachments" to store external Word documents and other artifacts to the records. Today I discovered we hit a storage limit. We can no longer add new attachments. Its as though we ran out of space. The only current work around is to remove attachments from old records to free up the storage area and then add new attachments. Where do I, if possible, change the and or expand the storage limits for the attahments?
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 20-May-2008 13:19
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Kevin Duckett

Posts: 4
Joined: 20-May-2008

More information:

The platform is Red Hat Enterprise Linux ES release 3 (Taroon Update 7). The version of SynergyChange is Release 4.6, Build 578.

How I discovered the problem. I first received an error within a popup window that says: "Failed to create attachment object in database."

I then opened another CR record with some attachments (3 in all) and deleted one of those attachments. I then added it back without error. I deleted it again. I added it back in addition with another test file. I received an error as mentioned above. However, the procedure failed for one of the files not both. When I looked at the attachment section the test file was attached. With the test file attached I then tried to attach the original file back to the CR. That failed. I deleted the test file and then attached the original file back to the CR. No errors.

So it appears that there is some kind of size or space value set which is limiting the number of attachments that can be used across all CR records in the database.
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 20-May-2008 16:24
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Kevin Duckett

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Joined: 20-May-2008

Ah! I tried to run through the same scenario as stated in my previous post/reply. Now all attempts at attaching a file to any CR record fails.
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 21-May-2008 06:31
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Kevin Duckett

Posts: 4
Joined: 20-May-2008

I opened a ticaket to get support faster. The system logs said:

% tail ccm_eng.log
Dbspace is full. Please expand the dbspace on the server, then retry your operation.
Dbspace is full. Please expand the dbspace on the server, then retry your operation.
Dbspace is full. Please expand the dbspace on the server, then retry your operation.

The answer or fix:

% ccmsrv expand -size 512000 -path /db/informix -dbspace ccm


Once I expanded the database chunks I was able to store attachments to the record again.
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