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Topic Title: Maintain user list remote users
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Created On: 29-Jul-2003 15:22
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 29-Jul-2003 15:22
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Hans Thelosen

Posts: 5
Joined: 9-Jul-2003

Using a number of Change Synergy configurations, we exchange problems over sites.
How do you manage the users of other sites as they should be in your listboxes as well (or at least a number of they external users)?

This makes it possible to allocate a remote user to a problem and then DCS it to the other sites.
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 5-Aug-2003 10:54
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Pierre Guillet

Posts: 21
Joined: 4-Jul-2003

User's list can be managed from database users attribute (managed from ccm users or CS Admin) or from a listbox or new in CS4.3 from a LDAP database.
Traditionnaly listboxes defined in CS Admin are written to pt_listbox.cfg file in wsconfig directory of your configuration but you can add your own.
If you want to manage list automagically, you can create script to do modify users attribute or to modify/merge your own .cfg file. After a load configuration data or CS web restart, the new values are available for users.


-------------------------
Pierre Guillet
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 12-Aug-2003 13:27
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Hans Thelosen

Posts: 5
Joined: 9-Jul-2003

The customer listbox EXTERNAL_RESOLVERS does exist. How can I use this listbox to merge the actual set of users with this listbox data?

And I want to use it for several user listboxes (analyser, resolver, tester, etc.). Can this listbox be used several times?
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 14-Aug-2003 08:45
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Hans Thelosen

Posts: 5
Joined: 9-Jul-2003

OK, It is getting more complex.

For CM Synergy I have the extusers.dft
For Change Synergy I have the import_users.txt
Also I have the listbox values EXTERNAL_RESOLVERS.

What is the basic mechanism to add external users to your configuration without doing everything twice (or multiple times)?
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