![]() |
Telelogic SYNERGY (steve huntington) | ![]() |
Topic Title: Integration with Remedy Action Request System (ARS) Topic Summary: Looking for Integration between CS and ARS Created On: 29-Apr-2005 13:11 Status: Read Only |
Linear : Threading : Single : Branch |
![]() |
![]()
|
![]() |
|
Hi,
does anyone have experience with the integration of Telelogic Change Synergy and a ticket system from Remedy called Action Request System (ARS)? Regards Frank Edited: 29-Apr-2005 at 13:12 by Frank Havemann |
|
![]() |
|
![]() |
|
Hi Frank ,
Yes, I've done this before. The implementation worked using the email submission and trigger notification methods and the smtp functionality of ARS. ARS was the 'parent' system where all calls were handled as first point of contact. If a call required a CS record raised the ARS operator had a 'Raise Synergy Record' button - this sent an smtp submission to CS. At each subsequnt transition in CS a trigger was used to send status updates via smtp to ARS. This updated the ARS record with various attributes including comments etc. That was a while ago with an old version of CS. I would look at the Perl API with CS4.3 becuaes it offers more functionality directly into CS. Regards, David. |
|
![]() |
FuseTalk Standard Edition v3.2 - © 1999-2009 FuseTalk Inc. All rights reserved.