Welcome to Telelogic Product Support
  Home Downloads Knowledgebase Case Tracking Licensing Help Telelogic Passport
Telelogic SYNERGY (steve huntington)
Decrease font size
Increase font size
Topic Title: CRProcess Package is already installed
Topic Summary: S/C 4.5 CRProcess Package already installed
Created On: 4-May-2006 15:33
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
Subscribe to this topic Subscribe to this topic
E-mail this topic to someone. E-mail this topic
Bookmark this topic Bookmark this topic
View similar topics View similar topics
View topic in raw text format. Print this topic.
Answer This question was answered by Angela Kim, on Thursday, May 4, 2006 6:41 PM

Answer:
Tech Support ROCKS!!
Here is the solution:

"The issue that you are describing has been seen before, the issue can happen if a process package had previously failed to uninstall. The way to resolve this issue is to go to your "cs_home/cs_app/webapps/synergy/WEB-INF/wsconfig/system" directory and delete the following files: cr_process_triggers.cfg, cr_process_triggers.xml, and cr_process.xml. You will then need to stop and restart the ChangeSynergy service on windows or the Jetty server on unix."
 4-May-2006 15:33
User is offline View Users Profile Print this message


Angela Kim

Posts: 29
Joined: 23-Oct-2003

In S/C 4.5 on Linux, I am trying to install a CRProcess package. I receive the error message "Package Install Failed - A CRProcess Package is already installed.". However when I am on the Package Installer tab, no Installed Packages appear in the list.
I deleted the only database defined within S/C and recreated it, but continued to receive the same message.
I also deleted the cr_process_xml attribute from the 1/admin/cs/1 object on my database, and restarted my S/C session. Still receiving this message...
Any suggestions?
Thanks!
Angela Kim

-------------------------
Angela Kim
Report this to a Moderator Report this to a Moderator
 4-May-2006 16:24
User is offline View Users Profile Print this message


michael Barnes

Posts: 85
Joined: 12-Nov-2003

I've had similar occurrences of packages disappearing from the installed list (in 4.3).
In some cases this was "fixed" by logging into the first database in the list as Admin user.
In other cases we had to get Telelogic help.

I suggest you call the help desk.
Report this to a Moderator Report this to a Moderator
 4-May-2006 18:41
User is offline View Users Profile Print this message


Angela Kim

Posts: 29
Joined: 23-Oct-2003

Answer Answer
Tech Support ROCKS!!
Here is the solution:

"The issue that you are describing has been seen before, the issue can happen if a process package had previously failed to uninstall. The way to resolve this issue is to go to your "cs_home/cs_app/webapps/synergy/WEB-INF/wsconfig/system" directory and delete the following files: cr_process_triggers.cfg, cr_process_triggers.xml, and cr_process.xml. You will then need to stop and restart the ChangeSynergy service on windows or the Jetty server on unix."

-------------------------
Angela Kim
Report this to a Moderator Report this to a Moderator
Statistics
20925 users are registered to the Telelogic SYNERGY forum.
There are currently 1 users logged in.
The most users ever online was 15 on 15-Jan-2009 at 15:34.
There are currently 0 guests browsing this forum, which makes a total of 1 users using this forum.
You have posted 0 messages to this forum. 0 overall.

FuseTalk Standard Edition v3.2 - © 1999-2009 FuseTalk Inc. All rights reserved.