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Topic Title: How to enable reassigning a task after creation?
Topic Summary: How to enable reassigning a task after creation?
Created On: 26-Apr-2007 22:50
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Answer This question was answered by Maeve O'Reilly, on Monday, April 30, 2007 4:14 PM

Answer:
In Change, if you Show the Task, you should be able change the resolver. In CM (java client) change resolver in the properties of the task. For either to work, you probably need the assigner or pt_admin role. i.e. you have to be able assign tasks to other users.

This should be fine for a new task, which has no objects associated with it. For a task which has objects I wouldn't re-assign it without first removing the objects, in which case you may as well just reject or delete the task and create a new one. Quicker IMO.
 26-Apr-2007 22:50
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Brian Holland

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Joined: 15-Jan-2007

I would like to know if it is possible to reassign a task after it has been generated? If it is can someone tell me how to do it. I would like to be able to do this from both Change and CM. Thanks
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 30-Apr-2007 15:34
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Maeve O'Reilly

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Joined: 28-Apr-2005

Answer Answer
In Change, if you Show the Task, you should be able change the resolver. In CM (java client) change resolver in the properties of the task. For either to work, you probably need the assigner or pt_admin role. i.e. you have to be able assign tasks to other users.

This should be fine for a new task, which has no objects associated with it. For a task which has objects I wouldn't re-assign it without first removing the objects, in which case you may as well just reject or delete the task and create a new one. Quicker IMO.
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 30-Apr-2007 16:14
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Brian Holland

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Joined: 15-Jan-2007

Thanks,

 

I was missing the assigner role. On a seperate topic, where can I find the documentation that describes what each role means/describes what it can do. For example I had no idea that the assigner role was allowed to assign tasks to others. I thought it only applied to assigning SCRs.

Thanks again for the help.

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 2-May-2007 14:31
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Maeve O'Reilly

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Joined: 28-Apr-2005

This is the only document on roles I know of but it isn't complete. A good start though: https://support.telelogic.com/en/synergy/kb/show_content.cfm?id=1660
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 2-May-2007 14:46
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Brian Holland

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It's a shame this document is not up to date. It doesn't have the assigner role listed.

Thanks for your help.
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 17-May-2007 15:34
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John Cole

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The assigner is listed at the bottom of the document, under Additional Change Synergy Attributes. Keep in mind that any roles you create within Change will be available as well.
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 17-May-2007 15:51
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Brian Holland

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I'm sorry are we looking at the same document?  https://support.telelogic.com/en/synergy/kb/show_content.cfm?id=1660


I don't see the attributes. I only see the Roles. If you have a different document please forward it to me.

Thanks,



Additional Change Synergy (CS)Roles
In CS, roles are defined in the lifecycle, and controlled by security settings in the transition and state dialogs. CS roles are mapped to CM Synergy roles (also called privileges in the CS documentation).

pt_admin: The pt_admin (Change Synergy Administrator) can perform any action in the Change Synergy system and like the ccm_admin role, this role should be tightly controlled. Only the pt_admin can modify information in a view for a state through which a problem has already transitioned.

For example: in the dev_process package:

resolver: Resolver is a role used for a "resolved" state and for transitions to this "resolved" state.

sqe: This role is specific to the dev_process package (or packages derived from it). This role is bound to the following attributes: approved_by_sqe and approver_sqe .

In the dev_process we defined roles which were previously used in PT. You can create new roles for your own problem states and your own lifecycles. In that case, these roles and their functionality will depend on the security you will set when defining the lifecycle. More detailed information on role customization in ChangeSynergy may be found in the online Product documentation.

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