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Topic Title: Rework Report
Topic Summary:
Created On: 28-Dec-2005 11:52
Status: Read Only
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 28-Dec-2005 11:52
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Ronen Ben-Chamo

Posts: 84
Joined: 1-Dec-2005

Hi,
I would like to create a report that displays how many CR were rework(transition).
How many CR were set from status 'Resolved' to 'Assign'

Thanks,
Ronen


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Ronen Ben-Chamo
Configuration Managment
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 7-Aug-2007 04:59
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Fang Stevenson

Posts: 5
Joined: 7-Aug-2007

Hi Ronen,

I am a new user. I would like to create similar report as well. Do you know how to do it?

Thanks.

Fang Stevenson
Monash University
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 7-Aug-2007 19:23
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Ron Zorn

Posts: 13
Joined: 8-Apr-2004

Ronen,

There are a couple of ways to do this, I have done both, and they both work, however, the second is much more clean.

1: for all CRs still in the assigned state, you can just diff the resolved_date and assigned_date and find out which ones have a resolved_date older than the assigned_date, due to the fact that the original assigned date has been overwritten now. For all of those CRs that have already be re-resolved, you will need to do a text search on the log to find all of instances of the "CR resolved by xxxx on date xxx" and count the CRs that have more than one instance of that message in the logs. (the exact message may be different in your system, but the idea is the same).

2: (only good going forward), create a new counter attribute that is triggered by a custom control that increments the counter each time the CR is moved from resolved to assigned. THis can be a hidden attr. so no one has to see it working, but it will be much easier to report later on, as this counter will actually be a queriable attr associated with the actual CR.

Hope this helps, like I said, the second is nicer, but doesnt address legacy data, however, I did update my legacy CRs with the data I found in part 1, as soon as I had a place to put it, "part 2".

Let me know if you need more.
RoN ZorN
Beacon Associates Inc.

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RoN Zorn
Beacon Associates Inc.
RZorn@beaconassociates.net
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 13-Aug-2007 07:26
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Fang Stevenson

Posts: 5
Joined: 7-Aug-2007

Thanks Ron. I am a new user. In the available attributes list, I couldn't find the resolved_date. Could you please help.
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 13-Aug-2007 17:35
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Ron Zorn

Posts: 13
Joined: 8-Apr-2004

Fang,

I believe that the actual attribute is resolution_date, or and assignment_date. Sorry about the mixup.

RoN

-------------------------
RoN Zorn
Beacon Associates Inc.
RZorn@beaconassociates.net
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