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Topic Title: login failed: database is down for maintenance
Topic Summary: only for role user
Created On: 26-Jan-2007 15:23
Status: Read Only
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 26-Jan-2007 15:23
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Robert Trifiletti

Posts: 9
Joined: 24-Aug-2004

Hi all,

When i try an login to a database as a user with role admin it works fine. when i try and login with the same user to same database as role user I get the subject error message. Any reason why?

thanks,

Bobby
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 26-Jan-2007 15:26
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Angela Kim

Posts: 29
Joined: 23-Oct-2003

Have you installed a process package yet?

Angela Kim

-------------------------
Angela Kim
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 26-Jan-2007 15:34
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Robert Trifiletti

Posts: 9
Joined: 24-Aug-2004

Yes, we were playing with them and may have installed some or all? sorry...total newbie here.

Bobby
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 26-Jan-2007 16:09
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Angela Kim

Posts: 29
Joined: 23-Oct-2003

OK, Change requires a backend CMSyergy session to be running. The documentation mentions something about csuser. What ID have you defined to run your backend CMSynergy session?
How to tell:
From the Server Configuration Tab within Administration, click on the "Edit CM Session User" button on the bottom left.
After you check the id, from the command prompt run the ccm monitor command and you should see that user id running a cmd and engine process for the database you define on the server configuration tab. See example below

C:\Program Files\Telelogic\SYNERGY CM 6.4\bin>ccm monitor
SYNERGY/CM process monitor...84 process(es) located:
user process host port pid database path
---- ------- ---- ---- --- -------------
ccm_root router hostname 5412 1378 -
csuser cmd hostname 40937 7303 /dbname
csuser engine hostname 40939 7318 /dbname

If you don't see this, try to log into CMSynergy with the id you have defined to run the backend session. It appears that for some reason the id you have selected is not able to get their CMSynergy session running.

Problems who have encountered with this:
Using the Synergy/Change password, instead of the Synergy/CM password when entering the CM Session User Properties.
ID did not have assess to the database setup in Synergy/Change.

Best bet is to start with the ccm_root id because by default that id gets access to the databases you setup for cmsynergy.

-------------------------
Angela Kim
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