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Telelogic System Architect (steve huntington) | ![]() |
Topic Title: ComponentOne VS FlexGrid 8 Pop-up Window Topic Summary: Created On: 19-Sep-2007 17:24 Status: Read Only |
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![]() Answer: Hi David, I got this problem from a customer and reported to Support. it is case 2081882. I still haven't got a feedback from the customer if the solution from Support is working or not - therefore you can give it a try ;-) The problem is based on 2 files in the | |||
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When I open System Architect v10.6- before I can select an encyclopedia to open- I get a pop up window from Component One. This window refers to ComponentOne VS FlexGrid8 (Unicode/Light). Once I hit 'OK' I can continue on into SA. The window in question is attached.
Background: We are running Telelogic SA v10.6 and DOORS v8.2 on a server, with approximately 10 licenses. We do not have any other Telelogic products installed, except for those that may have come with one of those two products. There are some users who experience this same pop-up window, but there are also users that don't get the window. I have searched in Help on both the Telelogic and ComponentOne websites. I have also searched in Help in SA and have not found anything. I have not yet gone to Tech Spt as I wanted to try and solve it first without wasting their time. How do I get this window to stop appearing?
Edited: 19-Sep-2007 at 17:30 by David Sultan |
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Hi David, I got this problem from a customer and reported to Support. it is case 2081882. I still haven't got a feedback from the customer if the solution from Support is working or not - therefore you can give it a try ;-)
The problem is based on 2 files in the
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Thanks for the suggestion and help. I followed the instructions you provided and it fixed the issue. I no longer get the pop-up window.
I appreciate your help. Edited: 21-Sep-2007 at 16:43 by David Sultan |
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