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Topic Title: DB not opening - SQL error
Topic Summary: SQL error in opening SA DB
Created On: 27-Aug-2007 20:54
Status: Read Only
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 27-Aug-2007 20:54
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Jennifer Ericks

Posts: 6
Joined: 2-Nov-2006

We are running SA v10.4.  Just recently when I go to open our encyclopeida, the following message is displayed in the lower left status bar "The requested SQL action has timed out. Retrying 5 of -1."  The number five iterates....starts at 1 and goes to 9.

Help?
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 12-May-2008 11:47
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Arif Hussain

Posts: 5
Joined: 10-Apr-2008

We are running SA v10.7
Most users seem to be getting the same message.
Even remember getting the same message years ago
and yet can find no information on the cause.

Help?
Any one out there?
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 12-May-2008 13:51
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Arif Hussain

Posts: 53
Joined: 22-Dec-2005


The DBA admin said:
- No locks
- No pressure on server
- CPU usage is low
- Current activity is low

Telelogic advised that a possible cause is some one running a large report or a closed diagram is held as open (not closed properly).

Get all users to log off and then temporarily take the database offline.
This fixed it in our case.
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 16-Jul-2008 17:21
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Arif Hussain

Posts: 53
Joined: 22-Dec-2005

oh dear! Oh dear! oh dear!
Not again.

Had to take the database offline 3 times in 2 days.
The last time even took the catalog offline.

Those already logged on were unable to save their work.

Enough to infuriate some users and ruin my day.
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