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Topic Title: Installing SA v 11.2
Topic Summary: Installing SA v 11.2 - problems
Created On: 10-Nov-2008 02:18
Status: Read Only
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 10-Nov-2008 02:18
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Victoria Lapteva

Posts: 2
Joined: 26-Feb-2007

Hi there,
We have downloaded SystemArchitect11_1_15_EN.msi file from Teleloging website and we are trying to install SA v 11.2. Unfortunatly, we don't have any luck as the file is simply 'hanging' for hours without doing anything. Does anybody have problems with installation of SA v11.2?

Regards,
Victoria Lapteva
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 11-Nov-2008 13:22
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lou varveris

Posts: 32
Joined: 18-Jun-2005

Hi Victoria,

We have a couple of reports on the re-appearance of an installation problem in SA 11.2. This seems to be similar to a problem we had fixed (or thought we had fixed) in 11.1 SP1 - however we are not sure yet. We are investigating this issue and will get back to you with further guidance ASAP.

Reference Change Requests (CRs): 45923, 45908

Lou
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 14-Nov-2008 20:54
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Paul Franz

Posts: 15
Joined: 28-Oct-2003

We were able to get 11.2 installed. It took a while, but did install successfully.
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 19-Nov-2008 20:16
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Jens-Peter Schleinitz

Posts: 3
Joined: 19-Nov-2008

I tried to install SystemArchitect11_2_15_EN.msi and the install window disappears after some seconds without any message.
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 19-Nov-2008 20:23
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Paul Franz

Posts: 15
Joined: 28-Oct-2003

If you have a previous version installed, you do need to uninstall System Architect. We did run into problems when we tried to install 11.2 without uninstalling 11.0.
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 19-Nov-2008 20:55
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Jens-Peter Schleinitz

Posts: 3
Joined: 19-Nov-2008

Thanks for the hint but it seems I need to install a database first :-), e.g. SQL Express
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 20-Nov-2008 19:16
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Michael Li

Posts: 1
Joined: 14-Feb-2008

We're having the same problem. We've uninstalled everything but it still just launches the installer then closes the window. You can see about 3 msisetup sessions going in task manager and it eats up like 50% of your CPU but even if you wait (hours) it does nothing. Interesting thing is if I KILL the session from task manager, the install window "magically" appears and you can "try" to continue the install, but it then hangs and STILL nothing happens. So looks like this has been going on for several weeks and NO solution??? I've already called in a ticket. Hope by now they know whats going on..
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 21-Nov-2008 13:58
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Kelly Scanlon

Posts: 1
Joined: 19-Oct-2007

I am having the same problem.
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 21-Nov-2008 18:26
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Jens-Peter Schleinitz

Posts: 3
Joined: 19-Nov-2008

SQL Server 2005 is installed now and the service is running (but not the SQL Server-Browser service). Still the windows disappears after a while. I did not use SA before, so uninstall is not necessary.
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 4-Dec-2008 19:59
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lou varveris

Posts: 32
Joined: 18-Jun-2005

Hi everyone,

A new System Architect 11.2 install is available on the Support Center that fixes this hanging-during-installation problem.

We appologize for the pain you have experienced.

Lou
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 11-Dec-2008 16:32
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Tom Carroll

Posts: 2
Joined: 11-Dec-2008

For the record, I'm having the exact same issue. It's happened on 7 of 7 workstation installations.
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