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Topic Title: 10.3 Install Issues
Topic Summary: Installation of 10.3
Created On: 22-Nov-2005 01:02
Status: Read Only
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 22-Nov-2005 01:02
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Matt Titcombe

Posts: 3
Joined: 25-Oct-2005

I hvae tried installing 10.3 on a clean system running Win2K and a system (XP Pro) that had 10.2 uninstalled on it. In both cases, I have not been able to get the installtion to run. Anyone else having issues? Matt Titcombe

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Matt Titcombe
Enterprise Architect
USAF
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 22-Nov-2005 10:06
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David Allan

Posts: 3
Joined: 22-Nov-2005

I'm getting a 'Error reading setup inilization file' error.
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 22-Nov-2005 20:31
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Peter Hagemann

Posts: 6
Joined: 4-Aug-2005

I'm getting a "program to large for memory" error ... I will contact support.

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Peter Hagemann
Systems Architect
Kuehne + Nagel
Hamburg, Germany
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 22-Nov-2005 20:33
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Peter Hagemann

Posts: 6
Joined: 4-Aug-2005

In regards to the "Installation Guide":
- The links to the Macrovision pages don't work and the name of the licensing tool seem to have changed
- I could not find any remarks whether 10.1 needs to be uninstalled before installing 10.3
...

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Peter Hagemann
Systems Architect
Kuehne + Nagel
Hamburg, Germany
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 22-Nov-2005 20:36
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Matt Titcombe

Posts: 3
Joined: 25-Oct-2005

Peter; During the install of 10.3, it idetected 10.2 and I had to uninstall 10.1. I have also called Telelogic and have not gotten a response yet. Mayy Y

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Matt Titcombe
Enterprise Architect
USAF
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 23-Nov-2005 11:32
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Peter Hagemann

Posts: 6
Joined: 4-Aug-2005

Installation did work (the downloaded file was corrupt). Waiting for a license key ...

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Peter Hagemann
Systems Architect
Kuehne + Nagel
Hamburg, Germany
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 23-Nov-2005 16:12
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Adam Basye

Posts: 18
Joined: 13-Oct-2005

Anyone else having trouble with slow support for SA now from Telelogic? Also, does anyone else use SA on a sequre network where we cannot give out IP or MAC addresses? How are we suppose to get licenses validation?
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 23-Nov-2005 17:19
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Matt Titcombe

Posts: 3
Joined: 25-Oct-2005

Anyone else having trouble with slow support for SA now from Telelogic? >> Yes. I submitted my tech support request two days agoi and have heard nothing. >> Also, does anyone else use SA on a sequre network where we cannot give out IP or MAC addresses? Not yet. What policy are you referncing? DoD? >> How are we suppose to get licenses validation? I am not sure about their new license model.

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Matt Titcombe
Enterprise Architect
USAF
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 24-Nov-2005 15:44
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

Hi all,

When installing SA 10.3 if you have a previous version of SA you should be prompted that you must first uninstall the previous version.  You also need to uninstall any previous versions of SA Compare, SA Catalog Manager, and SA Info Web Publisher.  These three products are now installed as part of the SA 10.3 install.

Thank you,
Kevin P. Calandrella
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 5-Dec-2005 21:31
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Kailash Gangar

Posts: 2
Joined: 9-Nov-2005

I've submitted my license request to Telelogic License over 7-10 days ago and have yet to hear back.  BTW, their license request doc. is incorrect.  I believe it says submit request to license.us.@telelogic.com, it should be license.us@telelogic.com.  Anyways, I submitted it to license.us@telelogic.com and sasupport.us@telelogic.com.

I got a pretty good response from Tech Support about v10.3 but had to figure out the registry setting to fix the install.  I'd uninstalled all previous version of SA v10.1 and tried to install SA v10.3.  But, when I tried to upgrade it, the application wanted me to either modify, repair or remove the install.  And when I tried anyone of the choices, I received an error "The source code has to be present" or something to that effect.  Anyways, like I said, I was able to fix the problem.  Apparently, SA left behind some registry keys and I had to use regedit to clean it out.

Anyways, waiting for response from Telelogic License...

Kailash Gangar

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 6-Dec-2005 17:24
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

I'll try to check with the License Team and see what the status of your request is.  You're correct the correct address is license.us@telelogic.com.
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 9-Dec-2005 16:27
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Theodore Menard

Posts: 70
Joined: 1-Aug-2005

I too have a problem installing SA V10.3.  I downloaded the new release off the Telelogic Web page.  I tried to install it on my laptop which previously had SA V10.1.11 w/C4ISR and DOORS runnin off a single seat license.  I uninstalled 10.1.11.  The laptop is running MS Windows XP V2002 w/SP2. The install seemed to go well but when I started the application.  I have requested the FlexLM license code but have not received it.  When I try to start the application I get the following error message:

Run Time Error "430"
Class does not support Automation or does not support expected interface 

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Theodore A. Menard
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 10-Dec-2005 04:00
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

Looks like a registry problem.  Try this:

1) Make sure you have uninstalled all SA 10.1 installs.  This means SA, SA Compare, SA Info Publisher, and SA Compare.
2) In the SA 10.3 application folder look in the 'Support' folder for a utility called sareg.exe.  Running this utility will re-register all the necessary dll's and ocx's.
3) Try starting SA.  You'll still need a license before you can use SA but you should not get a 'run time' error.
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 19-Dec-2005 21:35
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Andrea Heithoff

Posts: 33
Joined: 15-Aug-2005

I've tried to install 10.3 several times and think the error is in the MSDE not installing correctly--has anyone installed within an image?  I have a single seat license, but the error I'm getting is that ActiveX cannot create the component.  I then saw that the Microsoft SQL directory had only some dll files.  I'm thinking it might be either a limit against installing in an image, or my license file is set up for the main computer and not the image.

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 19-Dec-2005 22:00
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

By "image" I believe you mean some sort of virtual image.  I and many others install SA on a virtual machine and there shouldn't be any problems other then the licensing issue that you refer to.  Your license will be locked to your main computer and will not work on your virtual image.

This shouldn't, however, cause the error you are seeing.  Any time you see something like 'ActiveX cannot create object' it usually means something didn't get registered properly.  A few posts ago I mentioned a tool - sareg.exe - that will attempt to correct the registry problem.  I suggest you give this a try.

Even if MSDE did not install properly this wouldn't cause the type of error you are seeing.  I'm assuming  you get the ActiveX error when starting SA.
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 21-Dec-2005 17:44
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Mark Frazier

Posts: 41
Joined: 6-Dec-2005

Has anyone once else experienced this with the 10.3 install?

We installed 10.3, Flexnet and converted the DB.  Then when we run Flexnet it terminates within a few seconds.  We think our licence key is bad, shouldn't the first line be:
 
SERVER (Server name) (Server Name = .....)

but ours is not worded that way.
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 21-Dec-2005 17:54
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Theodore Menard

Posts: 70
Joined: 1-Aug-2005

I initiall had problems and it was because I had an incorrect .dat file for the Flexlm license key.  Once that was changed along having the correct pointer to the program telelogic.exe file found in tools\licensing_10\server I was in business

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Theodore A. Menard
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 21-Dec-2005 20:46
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

Yes, the first line of your license file should have the server name, port, and something hardware related to lock to (e.g. - ethernet card).  Well this is true if you are using a counted license, meaning it is not a single user license.

You should contact the license team that sent you the license file and make sure you received a valid license.
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 20-Jan-2006 20:43
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Matt Tricomi

Posts: 19
Joined: 20-Jan-2006

I have the 430: Automation error mentioned above.
I also am having issues with license server.

If I run sareg.exe as suggested, it still comes up with 430.
I have uninstalled SA 10.1 prior to installing 10.3

Ideas?

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 23-Jan-2006 03:48
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

Do you have any SA 10.1 add-ons installed...SA Compare, SA Catalog Manager, SA Info Web Publisher?  If so, you will need to uninstall these applications as well.
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