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Topic Title: Citrix environment for SA
Topic Summary: Is it possible to run System Architect in a Citrix environment?
Created On: 2-Dec-2005 14:56
Status: Read Only
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 2-Dec-2005 14:56
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Morten Sorensen

Posts: 1
Joined: 2-Dec-2005

I am working with a client, who's subsidiary is running Citrix, and they would now also like to install and run System Architect within this environment - Is this possible and if so, how? Is there a document available?fficeffice" />>>

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 4-Dec-2005 15:05
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

SA can be used in a terminal server/Citrix environment.  I don't believe we have a document detailing how to do this but I have done it many times and it is straightforward.  You should be able to install SA as you would any other application in a Citrix environment.
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 20-Jan-2006 18:06
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Margot DeLapp

Posts: 4
Joined: 9-Nov-2005

I had v10.1 running under Citrix (server OS Windows 2000).  I've just uninstalled v10.1 and installed v10.3.  Now SA v10.3 runs properly while the server is in install mode, but when I put it into execute mode (cmd change user /execute), the SA menus and tool bars are all messed up.  E.G., the File menu has
   Show Guidebook
   Show Framework
   Edit Framework
   Show Guidebook
   Show Framework
   Edit Framework
   Audit ID
   Export Encyclopedia
   Export Encyclopedia
The Edit menu has no options.
The Tool bars are there with no icons except for Report Generator on one.
When I open an encyclopedia, I get a dialog box titled "saidlg" with "Unknown error 0x800A07D6".  When I click OK, the encyclopedia opens, but I get a System Architect error, "Error Opening Browser, Invalid Tools collection index, code: 2006" and the menus and tool bars are still a problem.

Any suggestions?
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 23-Jan-2006 03:59
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Kevin P. Calandrella

Posts: 52
Joined: 9-Sep-2005

It looks like the toolbar file has become corrupt.  Under TS/Citrix each user should have their own toolbar file located in the user's profile folder (e.g. - C:\Documents and Settings\<User Name>\WINDOWS\sa2001.tb.  If you delete this file when you start SA it will use the default toolbar file stored in the application folder.  Did this help?  If so when you close SA it will attempt to save the current state of the toolbars back to C:\Documents and Settings\<User Name>\WINDOWS\sa2001.tb.  Start SA again...is everything still OK?
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 26-Jan-2006 15:01
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Neil Bland

Posts: 1
Joined: 26-Jan-2006

Hi - I too am working with a client who is looking at migrating a distributed SA implementation to a centralised Citrx implementation of SA for approx 30 users. I'm attempting to draw up an infrastructure design but am unsure how many Citrix servers we may need, any ideas how many concurrent users per citrix server is a good baseline, also how is licensing handled in this type of environment, we would like to split licenses on a per business unit basis, i.e. 3 business units each with 10 licenses, does this mean we need a license server for each business unit ?
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 8-Aug-2006 18:17
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Kirk Walker

Posts: 32
Joined: 18-Sep-2004

If this thread is still an issue to anyone, I have been running users in a CITRIX environment since version 10.1 and can share the issues, tips, and tricks. It works fine, however once and a while, at least with 10.1 and 10.3, you had to go in and replace users' sa2001.ini files (SA would over write it with a nearly empty or incomplete one). Likewise, black boxes for the SA buttons meant you had to blow away the sa2001.tb file.

CITRIX places all of these items in the user's area under "Documents and Settings\<userID>\WINDOWS.

Also, the domain permissions had to allow Terminal Server activity or the user could not get things working correctly.

We put the UDLs (version 10.3 and earlier) in a central location on the "C" drive of the CITRIX server. We also used a centralized SQL server located close to the CITRIX server. Users had Application selections and only admins had desktops.
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 8-Aug-2006 23:34
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Duane Hennessy

Posts: 112
Joined: 18-May-2006

We're also running SA (10.22) in an Citrix environment. We had quite a few issues with it under our old Citrix environment which caused many headaches for users and developers alike, it was a nightmare.

We upgraded to a later Citrix environment which has been much better. There are still issues every now and then though but not the god awful ones we were having.

Basically to fix many problems we had to create scripts that ran overnight. For example:

A script to bounce the Licence Manager on the Server box.
A script to unlock all definitions if no users were accessing SA in the wee hours of the morning.
A script that the users can run to delete the Sa2001.tb toolbar file when it corrupts.

We are going to upgrade to 10.4 and I'll let you know what happens with the new licensing scheme etc. Basically, as a developer and supporter of this application, I have absolutely no faith in it running properly and do everything I can to circumvent issues outside of SA.

On a brighter note, we saw the new SA XT in the works and can say that we look forward to the day it is feasible to move into the web sphere and leave the thick client behind.

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 29-Sep-2006 13:48
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Arif Hussain

Posts: 53
Joined: 22-Dec-2005

Just been informed that the best environment for users based all around the world is via Citrix.
What are your reasons for using SA in a Citrix environment?
What additional hardware and software is required to run SA in a Citrix environment - for 200 users?
What are the response times like?
What are the hidden costs/inconveneniences etc?
Has anybody come accross any document for it?
Appreciate any info.
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