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Topic Title: Appalling Support from Telelogic
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Created On: 14-Dec-2005 00:42
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 14-Dec-2005 00:42
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Dennis Sheats

Posts: 1
Joined: 13-Dec-2005

I have been attempting to install SysArch 10.3. Prior installation was SysArch 10.1. I downloaded the application from the telelogic site after much confusion about being registered (determining Corproate Identification, ID or whatever secret handshake with the decoder ring I am supposed to have). As before with System Architect, which was a very straight forward install I tried to execute the install. After some time and effort I discover that I am supposed to now get some other license. I do not appreciate the level of difficulty that now apprears to be the standard for Telelogic and does real damage to the SysArch reputation. The frustration is such that I have decided to abondon the effort and have gone back to 10.1. Teleogic has made me jump through hoops that border on ..no not borders on, is in fact absured. As a result of the effort invovled and after being a SysArch user for the last 10 years, I have decided to explore other products that are now on the maket that will have a support function that is responsive and is actually helpful.
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