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Topic Title: SA 10.7 is even SLOWER starting!
Topic Summary: 15 or more minutes every startup!
Created On: 21-Jun-2007 21:39
Status: Read Only
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 21-Jun-2007 21:39
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Kirk Walker

Posts: 32
Joined: 18-Sep-2004

For some reason SA takes 15 or more minutes to start, and some users are also experiencing long load time for encyclopedias. Multi-user environment... local clients with local SQL servers... centralized license server hosting licenses for DOORS, SA, Tau, and Rhapsody. Has anyone run into this in their areas?
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 26-Jun-2007 10:43
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Peter Gøtz

Posts: 18
Joined: 26-Oct-2005

We've had some problems with performance different versions of SA. Often the problem has been routing problems. I.E.: The license-server is at one place, the SQL-server is at another place. If there are some rules regarding rights to either a server or a database that hasn't been set-up in a good manner it could give some problems. Just some hints for you. Perhaps ypus can use it.

-------------------------
Best regards
Peter Gøtz
www.organisator.dk
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 13-Jul-2007 18:14
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William Lutz

Posts: 13
Joined: 22-Mar-2006

We have been experiencing the same thing. Telelogic said it might be the way we installed the software. I installed it using my ID with Admin privileges. They said that I need to install it using System Admin. How did you install SA 10.7?
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 31-Jul-2007 16:39
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SA Team

Posts: 148
Joined: 18-Nov-2005

Hi

I would suggest you raise a support case. It sounds like something is not configured correctly.
They should be able to help you diagnose the issue.

It may be worth you putting the following on your command line when starting SA2001.EXE
-log
This can be done by adding -log to the end of the target in your shortcut to SA.
You will need read write access to the SA install directory.
Then start SA with the shortcut
Once it has started, open an ency, then quit SA.
A log file called SA2001.log will be produced in the install directory (where SA2001.EXE is stored).
If you supply this file to support it may help them.

If you attach the log file to your reply in this forum I can take a look and see if there is anything obvious. But I would go down the support route as well.

Thanks
Ian



-------------------------

Senior Software Developer
Telelogic UK Ltd.
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 15-Aug-2007 11:54
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Amr Sabet

Posts: 2
Joined: 9-Nov-2006

Another thing I have noticed: SA parses all entries for the license server in the registry and environment variables. Clean those out to just one entry and this problem might go away.
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 21-Aug-2007 14:08
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Simon Duxbury

Posts: 2
Joined: 12-Dec-2005

Yes, I noticed that when you have to install a new licence server (like after the original one dies on you) SA still seems to search for the original server first.  If it's not there any more then you have to wait for that to timeout.
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 24-Aug-2007 18:09
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Del Linenberger

Posts: 1
Joined: 17-May-2006

Users at our shop noticed the slower startup issue when going from network to standalone laptop mode. Telelogic support suggested removing all or most entries from the recent encyclopedia list. This fixed the issue for us. Evidently SA tries to establish contact with each encyclopedia on the list before opening; eventually it times out of the unsuccessful tries.
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 21-Sep-2007 16:41
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Hubert Zenner

Posts: 2
Joined: 24-Nov-2005

a similar effect is caused by SQL server entries in the registry MS SQL space when there are server listed which are no longer in the network SA is trying to reach them until it gets an timeout. Cleaning the registry solved the issue

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 2-Oct-2007 17:13
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Jane Stevens

Posts: 17
Joined: 21-Feb-2006

We have reported the response issues.  We are seeing a 20 second wait time to load all of our encyclopedias (we have around 450+) on SQL server, so EVERY time we need to open a new one we have to wait for the tool to load all 450 of them.  We also are seeing a 10 second or more wait time when we Export Definitions and click on Browse to File Manager, and a 10 second or more wait time when we click on New List when extracting from the database.  We did not have any of these issues with 10.1 so it has to be the software upgrade to 10.7.16. 
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 18-Oct-2007 16:13
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Dean Westerfield

Posts: 1
Joined: 24-Apr-2006

I was having extremely long startup times. Sometimes the SA client would "forget" that it was installed, and begin the install sequence. I believe I have fixed the reinstall problem by cleaning some old references to prior installations of SA out of the client's registry.
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