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Telelogic System Architect (steve huntington) | ![]() |
Topic Title: 10.3 Install Issues Topic Summary: Installation of 10.3 Created On: 22-Nov-2005 01:02 Status: Read Only |
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I hvae tried installing 10.3 on a clean system running Win2K and a system (XP Pro) that had 10.2 uninstalled on it.
In both cases, I have not been able to get the installtion to run.
Anyone else having issues?
Matt Titcombe
------------------------- Matt Titcombe Enterprise Architect USAF |
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I'm getting a 'Error reading setup inilization file' error.
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I'm getting a "program to large for memory" error ... I will contact support.
------------------------- Peter Hagemann Systems Architect Kuehne + Nagel Hamburg, Germany |
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In regards to the "Installation Guide":
- The links to the Macrovision pages don't work and the name of the licensing tool seem to have changed - I could not find any remarks whether 10.1 needs to be uninstalled before installing 10.3 ... ------------------------- Peter Hagemann Systems Architect Kuehne + Nagel Hamburg, Germany |
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Peter;
During the install of 10.3, it idetected 10.2 and I had to uninstall 10.1. I have also called Telelogic and have not gotten a response yet.
Mayy Y
------------------------- Matt Titcombe Enterprise Architect USAF |
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Installation did work (the downloaded file was corrupt). Waiting for a license key ...
------------------------- Peter Hagemann Systems Architect Kuehne + Nagel Hamburg, Germany |
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Anyone else having trouble with slow support for SA now from Telelogic?
Also, does anyone else use SA on a sequre network where we cannot give out IP or MAC addresses? How are we suppose to get licenses validation?
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Anyone else having trouble with slow support for SA now from Telelogic?
>> Yes. I submitted my tech support request two days agoi and have heard nothing.
>> Also, does anyone else use SA on a sequre network where we cannot give out IP or MAC addresses? Not yet. What policy are you referncing? DoD?
>> How are we suppose to get licenses validation? I am not sure about their new license model.
------------------------- Matt Titcombe Enterprise Architect USAF |
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Hi all,
When installing SA 10.3 if you have a previous version of SA you should be prompted that you must first uninstall the previous version. You also need to uninstall any previous versions of SA Compare, SA Catalog Manager, and SA Info Web Publisher. These three products are now installed as part of the SA 10.3 install. Thank you, Kevin P. Calandrella |
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I've submitted my license request to Telelogic License over 7-10 days ago and have yet to hear back. BTW, their license request doc. is incorrect. I believe it says submit request to license.us.@telelogic.com, it should be license.us@telelogic.com. Anyways, I submitted it to license.us@telelogic.com and sasupport.us@telelogic.com. |
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I'll try to check with the License Team and see what the status of your request is. You're correct the correct address is license.us@telelogic.com.
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I too have a problem installing SA V10.3. I downloaded the new release off the Telelogic Web page. I tried to install it on my laptop which previously had SA V10.1.11 w/C4ISR and DOORS runnin off a single seat license. I uninstalled 10.1.11. The laptop is running MS Windows XP V2002 w/SP2. The install seemed to go well but when I started the application. I have requested the FlexLM license code but have not received it. When I try to start the application I get the following error message:
Run Time Error "430" Class does not support Automation or does not support expected interface ------------------------- Theodore A. Menard |
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Looks like a registry problem. Try this:
1) Make sure you have uninstalled all SA 10.1 installs. This means SA, SA Compare, SA Info Publisher, and SA Compare. 2) In the SA 10.3 application folder look in the 'Support' folder for a utility called sareg.exe. Running this utility will re-register all the necessary dll's and ocx's. 3) Try starting SA. You'll still need a license before you can use SA but you should not get a 'run time' error. |
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I've tried to install 10.3 several times and think the error is in the MSDE not installing correctly--has anyone installed within an image? I have a single seat license, but the error I'm getting is that ActiveX cannot create the component. I then saw that the Microsoft SQL directory had only some dll files. I'm thinking it might be either a limit against installing in an image, or my license file is set up for the main computer and not the image. |
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By "image" I believe you mean some sort of virtual image. I and many others install SA on a virtual machine and there shouldn't be any problems other then the licensing issue that you refer to. Your license will be locked to your main computer and will not work on your virtual image.
This shouldn't, however, cause the error you are seeing. Any time you see something like 'ActiveX cannot create object' it usually means something didn't get registered properly. A few posts ago I mentioned a tool - sareg.exe - that will attempt to correct the registry problem. I suggest you give this a try. Even if MSDE did not install properly this wouldn't cause the type of error you are seeing. I'm assuming you get the ActiveX error when starting SA. |
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Has anyone once else experienced this with the 10.3 install?
We installed 10.3, Flexnet and converted the DB. Then when we run Flexnet it terminates within a few seconds. We think our licence key is bad, shouldn't the first line be: SERVER (Server name) (Server Name = .....) but ours is not worded that way. |
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I initiall had problems and it was because I had an incorrect .dat file for the Flexlm license key. Once that was changed along having the correct pointer to the program telelogic.exe file found in tools\licensing_10\server I was in business
------------------------- Theodore A. Menard |
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Yes, the first line of your license file should have the server name, port, and something hardware related to lock to (e.g. - ethernet card). Well this is true if you are using a counted license, meaning it is not a single user license.
You should contact the license team that sent you the license file and make sure you received a valid license. |
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I have the 430: Automation error mentioned above. |
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Do you have any SA 10.1 add-ons installed...SA Compare, SA Catalog Manager, SA Info Web Publisher? If so, you will need to uninstall these applications as well.
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Telelogic System Architect
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10.3 Install Issues
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