Welcome to Telelogic Product Support
  Home Downloads Knowledgebase Case Tracking Licensing Help Telelogic Passport
Telelogic System Architect (steve huntington)
Decrease font size
Increase font size
Topic Title: ComponentOne VS FlexGrid 8 Pop-up Window
Topic Summary:
Created On: 19-Sep-2007 17:24
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
Subscribe to this topic Subscribe to this topic
E-mail this topic to someone. E-mail this topic
Bookmark this topic Bookmark this topic
View similar topics View similar topics
View topic in raw text format. Print this topic.
Answer This question was answered by Hubert Zenner, on Friday, September 21, 2007 4:40 PM

Answer:
Hi David, I got this problem from a customer and reported to Support. it is case 2081882. I still haven't got a feedback from the customer if the solution from Support is working or not - therefore you can give it a try ;-) The problem is based on 2 files in the folder: vsflex8n.ocx vsflex8u.ocx Both of these files should be 8.0.20042.203 (it looks like they have 8.0.20031.172). These files should have been installed as part of the SA install. And this was the response and solution from Support: "I have seen this appearing a couple of times earlier.The issue seems to be the component vsflex8n.ocx present in the system32 folder in C:\Windows which registers the system files. Looks like you could have a macro written or could be utilizing one. SA does install and attempt to register the above .ocx file in the system32 folder which is a shared file. Could you try the following and let us know if it helps: 1. Could you try deleting your temporary internet files (Internet Explorer - Tools - Internet Options - Temporary Internet Files- Delete Files) 2. Go to Start->Run and type: regsvr32 vsflex8n.ocx I hope this information helps. Please let me know how it goes." regards Hubert
 19-Sep-2007 17:24
User is offline View Users Profile Print this message


David Sultan

Posts: 4
Joined: 16-Aug-2007

When I open System Architect v10.6- before I can select an encyclopedia to open- I get a pop up window from Component One. This window refers to ComponentOne VS FlexGrid8 (Unicode/Light). Once I hit 'OK' I can continue on into SA. The window in question is attached.

Background: We are running Telelogic SA v10.6 and DOORS v8.2 on a server, with approximately 10 licenses. We do not have any other Telelogic products installed, except for those that may have come with one of those two products. There are some users who experience this same pop-up window, but there are also users that don't get the window.

I have searched in Help on both the Telelogic and ComponentOne websites. I have also searched in Help in SA and have not found anything. I have not yet gone to Tech Spt as I wanted to try and solve it first without wasting their time.

How do I get this window to stop appearing?




Component One.jpg
Component One.jpg  (23 KB)



Edited: 19-Sep-2007 at 17:30 by David Sultan
Report this to a Moderator Report this to a Moderator
 21-Sep-2007 16:12
User is offline View Users Profile Print this message


Hubert Zenner

Posts: 2
Joined: 24-Nov-2005

Answer Answer
Hi David, I got this problem from a customer and reported to Support. it is case 2081882. I still haven't got a feedback from the customer if the solution from Support is working or not - therefore you can give it a try ;-) The problem is based on 2 files in the folder: vsflex8n.ocx vsflex8u.ocx Both of these files should be 8.0.20042.203 (it looks like they have 8.0.20031.172). These files should have been installed as part of the SA install. And this was the response and solution from Support: "I have seen this appearing a couple of times earlier.The issue seems to be the component vsflex8n.ocx present in the system32 folder in C:\Windows which registers the system files. Looks like you could have a macro written or could be utilizing one. SA does install and attempt to register the above .ocx file in the system32 folder which is a shared file. Could you try the following and let us know if it helps: 1. Could you try deleting your temporary internet files (Internet Explorer - Tools - Internet Options - Temporary Internet Files- Delete Files) 2. Go to Start->Run and type: regsvr32 vsflex8n.ocx I hope this information helps. Please let me know how it goes." regards Hubert
Report this to a Moderator Report this to a Moderator
 21-Sep-2007 16:41
User is offline View Users Profile Print this message


David Sultan

Posts: 4
Joined: 16-Aug-2007

Thanks for the suggestion and help. I followed the instructions you provided and it fixed the issue. I no longer get the pop-up window.

I appreciate your help.

Edited: 21-Sep-2007 at 16:43 by David Sultan
Report this to a Moderator Report this to a Moderator
Statistics
20925 users are registered to the Telelogic System Architect forum.
There are currently 1 users logged in.
The most users ever online was 16 on 30-Oct-2008 at 14:46.
There are currently 0 guests browsing this forum, which makes a total of 1 users using this forum.
You have posted 0 messages to this forum. 0 overall.

FuseTalk Standard Edition v3.2 - © 1999-2009 FuseTalk Inc. All rights reserved.