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Topic Title: TAU 3.0 Installation Problems
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Created On: 6-Apr-2007 17:56
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 6-Apr-2007 17:56
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Dan Dougherty

Posts: 8
Joined: 6-Apr-2007

I've downloaded TAU 3.0 and have a license.dat file, I can launch the product but when I try and create a new project, I get a "Unable to get license" error, any ideas?  I can create a workspace, but when I try and add a umlJavaHelloWorld project, I get a "There is no available license" error message, any ideas?


thanks
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 6-Apr-2007 18:29
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Greg Gorman

Posts: 75
Joined: 4-Oct-2002

Hi Dan,
Best thing to do since you are a customer is contact support. Normally the Find License wizard starts when Tau can't find a license, so apparently you have already installed a license in the past somewhere.

Check LM_LICENSE_FILE and TELELOGIC_LICENSE_FILE environment variables. You might just have to append this new license information onto an existing license.

If it's a floating license, have you installed the Telelogic License Server (it's FlexNet) somewhere? If so, then add this file's contents to the existing one and restart the server. You might also have to modify the VENDOR line to point to the correct telelogic.exe vendor daemon line. The first 2 lines of my license file look like this (I changed my disk serial number):

SERVER SP6100-GORMAN DISK_SERIAL_NUM=xxxyyxx 19353
VENDOR telelogic "C:\Program Files\Telelogic\Tools\Licensing_10\Server\telelogic.exe"

This should all be covered in the Tau installation guide, were you able to find it?

Sorry for all the questions, there are many reasons that you might be getting this error. That's why it's probably best to open a support case and that way it can be solved quickly for you.

Support is
support.us@telelogic.com for US customers. I'm not sure where you are, there is a complete list of emails and phone numbers on the support.telelogic.com page.

Greg

-------------------------
Greg Gorman
Vice President, Product Management
Modeling and Test Products
Telelogic AB
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