Troubleshooting Guide

Table of contents

Web Start client troubleshooting checklist

  1. Enable debugcode=65535 as a new parameter for the client. This will provide additional error logging in the client Java Console.
  2. Open the Java Web Start Application Manager and enable Web Start logging by clicking File > Preferences and then the Advanced tab on a Windows platform. Enable the Java Console and logging.
  3. Enable the Java Console in the Java 2 plug-in as normal.
  4. Verify the response from the Web server by issuing the following command:
    telnet systemname:port 
    GET /hod/filename.jnlp HTTP/1.0
    Note: The port is 80 for Windows 2000 platforms.

    Press Enter twice.

    The response from the Web server will be similar to the following:

    HTTP/1.1 200 OK
    Date: Wed, 08 Oct 2003 16:46:23 GMT
    Server: IBM_HTTP_SERVER/1.3.26 Apache/1.3.26 (Win32)
    Last-Modified: Wed, 08 Oct 2003 16:26:24 GMT
    ETag: "0-755-3f843ab0"
    Accept-Ranges: bytes
    Content-Length: 1877
    Connection: close
    Content-Type: application/x-java-jnlp-file
    
    <?xml version="1.0" encoding="utf-8"?>
    <!-- Deployment Wizard Build : 8.0.0-B20030813 -->
    jnlp codebase="http://arctest3.raleigh.ibm.com/hod8GM/" href="BrianDebug.jnlp">
    <information>
    <title>BrianDebug</title>
    <vendor>IBM Corporation</vendor>
    <description>Host On-Demand</description>
    <offline-allowed/>
    </information>
    <security>
    <all-permissions/>
    </security>
    <resources>
    <j2se version="1.3+"/>
    <jar href="WSCachedSupporter2.jar" download="eager" main="true"/>
    <jar href="CachedAppletInstaller2.jar" download="eager"/>
    <property name="hod.WSFrameTitle" value="BrianDebug"/>
    <property name="hod.DocumentBase" value="http://arctest3.raleigh.ibm.com/hod8GM/BrianDebug.jnlp"
    />
    <property name="hod.PreloadComponentList" value="HABASE;HODBASE;HODIMG;HACP;HAFNTIB;HAFNTAP;HATR
    ACE;HAIPMON;HODAPPL;HAMACRT;HACLTAU;HODHLL;HAVT;HASLP;HAKEYPD;HA3270;HAMACUI;HAPRINT;HODMAC;HALUM;HA
    3270X;HODCFG;SCCBASE;HODSSL;HA3270P;HODTLBR;HASSL;HACICS;HAFTP;HASSH;HODZP;HAHOSTG;HAPD3270;HAXFER;H
    ODAPPL;HAKEYMP;HACOLOR;HODIMP"/>
    <property name="hod.DebugComponents" value="true"/>
    <property name="hod.DebugCachedClient" value="false"/>
    <property name="hod.UpgradePromptResponse" value="Prompt"/>
    <property name="hod.UpgradePercent" value="100"/>
    <property name="hod.InstallerFrameWidth" value="550"/>
    <property name="hod.InstallerFrameHeight" value="250"/>
    <property name="hod.ParameterFile" value="HODData\BrianDebug\params.txt"/>
    <property name="hod.UserDefinedParameterFile" value="HODData\BrianDebug\udparams.txt"/>
    <property name="hod.CachedClientSupportedApplet" value="com.ibm.eNetwork.HOD.HostOnDemand"/>
    <property name="hod.CachedClient" value="true"/>
    </resources>
    <application-desc main-class="com.ibm.eNetwork.HOD.cached.wssupport.WSCachedSupporter"/>
    </jnlp>

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