
Before completing the troubleshooting checklist, consult the following resources to help you
determine your problem:
Use the following checklist to identify and find solutions for problems that are occurring with Host On-Demand.
- Did you consult the resources that are available to help you determine your problem?
- Did you receive an error message?
- Check the installation of Host on-Demand on the server.
- Did the problem occur while installing the configuration servlet?
- Did the problem occur while installing the Deployment Wizard?
- Did the problem occur while configuring...
- HTML files with the Deployment
Wizard?
- the Redirector?
- TLS, SSL, or SSH?
- the AS/400 proxy?
- Host On-Demand users and
sessions?
- Did the problem occur while you were setting up dynamically modified session
properties (HTML overrides)?
- Did the problem occur while using the Directory Utility?
- Did the problem occur while downloading clients?
- Did the problem occur while using Web Start client?
- Is the problem associated with 3270, 5250, or VT emulation?
- Is the problem associated with importing printer sessions from Personal Communications?
- Did the problem occur while using FTP/Secure FTP (sftp)?
- Did the problem occur while using Database On-Demand?
- Did the problem occur when you started or ran the Service Manager?
- Did the problem occur while printing, including problems using Zip Print?
- Did the problem occur while using Host File Transfer?
- Did the problem only occur with a client configured to use Web Start?
- Did the problem occur when using a Macintosh?
- Did the problem occur while using Web Express Logon?
- Did the problem occur while using a Host On-Demand API?
- Did the problem occur while using Host On-Demand's Accessiblity options?
- Did the problem occur while using Auto IME or On-The-Spot Conversion?
- Did you consult the resources that are available to help you determine
your problem?
- See Review references to researching a question or problem in this Troubleshooting
Guide.
- Did you receive an error message?
- Did the message appear on the bottom of the emulator window? See the OIA (Operator Information Area) help.
- Did a pop-up message appear? See the error message help.
- Did a message from the Host On-Demand Service Manager appear? See the Service Manager help.
- Did a Java event occur? See the Java Console or Java log for messages about Java events.
- Check the installation of Host on-Demand on the server.
- zOS (zSeries) operating systems:
- Review the Program Directory provided with the media for the z/OS operating
system on zSeries systems. The latest version can be found in the Host On-Demand
InfoCenter located on the Host On-Demand Support Web site,
http://www.ibm.com/software/webservers/hostondemand/support.html.)
-
Use this checklist when using z/OS or s390 operating systems.
- OS/400 (iSeries) operating systems:
- Review installing on OS/400 operating systems.
- Use this checklist when using OS/400 (iSeries) operating systems
- Microsoft Windows operating systems:
- Review installing on
Microsoft Windows operating systems.
- Use this checklist when using Microsoft Windows operating
systems.
- Linux operating systems:
- Use this checklist when using a Linux operating system.
- AIX operating systems:
- Review installing on AIX operating systems.
- Solaris, HP-UX:
- Review installing on the Solaris, and HP-UX.
- OS/2 operating systems:
- Review installing on OS/2 operating systems.
- Novel Netware operating systems:
- Review installing on Novell NetWare operating systems.
- Did the problem occur while installing the configuration servlet?
- For Microsoft's Windows and AIX operating systems, review
installing the configuration servlet
on the Windows and AIX operating systems.
- For OS/400 operating systems, review
Installing the configuration servlet
on the OS/400 (iSeries) operating systems
- Did the problem occur while installing the Deployment Wizard?
- Review Installing the Deployment Wizard
from the Host On-Demand CD
- Review Downloading the Deployment Wizard
installation image from a Host On-Demand server.
- Did the problem occur while configuring ...
- HTML files with the Deployment
Wizard?
- Review Using the Deployment Wizard for an
overview of how to use
the Deployment Wizard.
- Check theDeployment Wizard troubleshooting checklist.
- the Redirector?
- Check the Redirector troubleshooting checklist.
- See the Server trace and message facility for
instructions on how to collect information about the Redirector and configuration
services.
- TLS, SSL, or SSH?
- Review your TLS or SSL configuration and setup. See
Configuring clients to use
client authentication.
- See SSH Configuration.
- Check the Security troubleshooting checklist.
- the AS/400 proxy?
Review the information on the
OS/400 Proxy Server.
- Host On-Demand users and sessions?
- Review Basic Configuration Steps for an
overview of Host
On-Demand configuration.
- Review Managing users and groups for an
overview of how to manage
users and groups.
- Review Working with sessions for an overview
of how to manage sessions.
- Did the problem occur while you were setting up dynamically modified session
properties (HTML overrides)?
- See Modifying session properties
dynamically.
- Did the problem occur while using the Directory Utility?
- See Using the Directory Utility in the online help.
- For specific issues concerning running Directory Utility on the Novell platform, see the
Directory Utility troubleshooting checklist.
- Did the problem occur while downloading clients?
- See Requirements.
- See Planning for Deployment.
- See Planning for Java 2 on the client.
- See Upgrading from earlier versions of Host On-Demand.
- See Upgrading from Java 1 to Java 2 on the client.
- Check the Client troubleshooting checklist.
- Check the Macintosh troubleshooting checklist.
- Did the problem occur while using Web Start client?
- See Web Start Client.
- Review Web Start Settings.
- Check the Web Start client troubleshooting checklist.
- Is the problem associated with 3270 or 5250 emulation?
- Check the 3270 and 5250 Emulation troubleshooting checklist.
- Check the VT Emulation Checklist.
- Is the problem associated with importing settings from
Personal Communications?
- Review the Importing Personal Communications 3270 printer sessions
in the online help.
- See the Importing settings from Personal Communications
in this guide.
- Did the problem occur while using FTP/Secure FTP (sftp)?
Check the following:
- Secure FTP troubleshooting checklist
- SSH FTP session fails to start.
- The client is not connecting.
- The classes.zip CLASSPATH entry is causing a connection
problem.
- The cursor disappears from the user ID field on the FTP login
window.
- The FTP client fails to connect to OS/2 FTP server using Japanese Windows and Netscape.
- Did the problem occur while using Database On-Demand?
- Review Database On-Demand overview in the online help.
- Check the client does not connect checklist
- Check if the classes.zip CLASSPATH entry may cause a connection
problem.
- Did the problem occur when you started or ran the Service Manager?
- Check the operating system's message logs or operator consoles.
- Check for Service Manager errors posted in NCoDServiceManager.txt.
- See the Java Console or Java log for messages about Java events.
- Use the Server trace and message facility to
collect information about configuration services.
- Use the Service Manager trace facility to collect trace
information about the Service Manager.
- Did the problem occur while printing, including problems
using Zip Print?
- Check the printer status window of the printer session to view printer status and messages.
- See Printing troubleshooting checklist.
- See the printer datastream
information in the Host Printing Reference.
- See the log file for the printer definition table.
- See the Zip Print troubleshooting checklist.
- Did the problem occur while using Host File Transfer?
- Review Host File Transfer in the online help.
- Check the Host File Transfer troubleshooting checklist.
- Did the problem only occur with a client configured to use Web Start?
See the Web Start client troubleshooting checklist.
- Did the problem occur when using a Macintosh?
See the Macintosh troubleshooting checklist.
- Did the problem occur while using Web Express Logon?
- Review the troubleshooting section of the Web Express Logon Reference.
- Review the
Web Express Logon white paper (opens PDF) on the Host On-Demand library page.
- Review the Web Express Logon tutorial located in the
online Host
On-Demand V8 InfoCenter.
- Did the problem occur while using a Host On-Demand API?
- Macros:
- Review the Macro Programming Guide.
- See the Macro troubleshooting checklist.
- Did the problem occur while using Host On-Demand's Accessiblity options?
- Review Accessibility in the online help.
- See the Accessibility troubleshooting checklist.
- Did the problem occur while using Auto IME or On-The-Spot Conversion?
See Auto IME and On-The-Spot Conversion support information.
