Troubleshooting Guide

Table of contents

Macro troubleshooting checklist

Macro troubleshooting steps

  1. With Linux and Netscape 4.x, did a delay occur before the Macro Editor appeared?
  2. With Windows 9x or Windows Me, and using Netscape 4.x, did a hang occur when the Macro Editor is started?
  3. Did you experience macro problems using Netscape 4.x on Linux?
  4. Did Host On-Demand hang when auto-starting a session and a macro?
  1. With Linux and Netscape 4.x, did a delay occur before the Macro Editor appeared?
  2. On a Host On-Demand client running on the Linux platform and using Netscape 4.x, a delay of ten seconds or more might occur after you start the Host Access Macro Editor and before the editor appears. Try using Netscape Version 6 or later.

  3. With Windows 9x or Windows Me, and using Netscape 4.x, did a hang occur when the Macro Editor is started?
  4. On a Host On-Demand client running on Windows 95, Windows 98, or Windows Millenium and using Netscape 4.x, a hang might occur when the Macro Editor is started. Try using Internet Explorer or Netscape Version 6 or later.

  5. Did you experience macro problems using Netscape 4.x on Linux?
  6. A macro might hang under Netscape 4.x on Linux if the user creates the macro action Run Program and selects the option to wait for the program to return before continuing to execute the macro. Try upgrading to Netscape Version 6.

  7. Did Host On-Demand hang when auto-starting a session and a macro on Windows XP?
  8. When you configure a session and a macro to auto-start on Windows XP, Host On-Demand might hang when you launch the Host On-Demand desktop. To fix this problem, close the browser and upgrade to the latest JRE.

Common macro problems

If you still experience problems with macros after completing the Macro troubleshooting steps, the following are some problems that other customers have encountered and their solutions.

  1. Using the [enterreset] key (left and right Ctrl keys) with Host On-Demand macros
Using the [enterreset] key (left and right Ctrl keys) with Host On-Demand macros

When recording and playing back Host On-Demand macros in version 6 or later, you might have problems using the right and left Ctrl keys. Due to a limitation in Java, Host On-Demand makes no distinction between the two Ctrl keys, and therefore records a keystroke from either key as an [enterreset] function by default. Before version 6 all keystrokes from the Ctrl keys were recorded as [enter]; the [enterreset] functionality was added to allow users to use the right Ctrl key for [enter] and the left Ctrl key for [reset]. If the keyboard is not inhibited during macro playback, the [enterreset] will be processed as an [enter] key. If the keyboard is inhibited due to an error, the [enterreset] will be processed as a [reset] key. Note that normal inhibit conditions that occur during AID key processing are not considered error conditions, and processing of the [enterreset] will be delayed until the HOST updates the Presentation Space and restores the keyboard.

To avoid this problem, and if you do not want to use the [enterreset] function, map the [enter] function to the Ctrl key instead of the [enterreset] function.

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