
If you are experiencing problems with your Host On-Demand installation on the zSeries
platform, check the following:
- Review the steps in the Program Directory. Check the Host On-Demand Web site, http://www.ibm.com/software/webservers/hostondemand/,
as the Program Directory is periodically updated on the Web site.
 |
For more troubleshooting information, check the Hints and Tips
section of the Program Directory. |
- For SMP/E installs, make sure that the base product was installed first, then verify
that the appropriate hod70mvs.sh script was executed to move and create the directories
before the CSD or PTF was installed. Completely install the base product into UNIX System
Services via the hod70mvs.sh script, then apply the PTF via the hod70ptf.sh script.
- Use the appropriate shell script to install CSDs and ISB (Interim Service Builds). Use
hod70ptf.sh for CSD installation according to the ++HOLD information in the PTF associated
with the CSD. Use hodxxmvs.aupsh to install the ISBs. Follow the instructions provided
with the CSD and ISB found on the service key website.
- If you have just applied a PTF, review the ++HOLD information for the PTF.
- Check the shell scripts to make sure there are no quotations (") on any of the path
statements.
- To check the level of Java, issue the following command:
java -full version
Verify the version with the information in the Program Directory.
- Verify that the PATH and LIBPATH environment variables have been modified for Java. To
verify, enter the following commands:
echo 'PATH='$PATH
echo 'LIBPATH='$LIBPATH
If you are using Java 1.1.8, also verify that the CLASSPATH variable is set.
- Check the NCoDServices.RAS.txt file for errors with the Service Manager. This file can
be found in the /private directory. IBM Support may ask for a service manager trace which
can be started, stoped and viewed via the Host On-Demand Adminstrator function under the
Services option. See the Service Manager Trace help for more
information. This will record additional debug information in the NCoDServices.RAS.txt
file. The file is located in the ...\hod\hostondemand\private direcotory. The file is
recreated with each start of Host On-Demand. It is an ascii file and must be FTPed in
binary mode to an ascii machine when you are sending it to IBM Support.
- If the problem occurs during the start of the Service Manager, edit the
ServiceManager.sh file to change the java command being executed. Add a # in front of the
java command being executed and remove the # for the java command after the comment
This line is for problem determination and outputs to HOD.stdout in the ...\HOD\
private\ directory. Save a copy of the NCoDServices.RAS.txt, HODstd, STDERR and
STDOUT files.
- Check the STDERR and STDOUT files if you experience problems when starting or while
running the Service Manager.
- Customized files from the Deployment Wizard must be uploaded to the host in binary mode
to the correct directories with the correct permission bits and correct extensions. Use
the DWunzip utility to set up these files. If you have
problems with the utility, you can try to move the files manually:
- Set the transfer mode to binary and transfer the files to the host.
- Put all .html files in the publish directory (../hostondemand/HOD) or the alternate read/write publish directory
with .ascii appended to the name.
- Create a subdirectory .../HOD/HODData (if it does not already exist) with permission
bits of 755.
- Create a subdirectory .../HOD/HODData/htmlname with permission bits of 755
- Put all remaining files in the htmlname subdirectory with permission bits of 755.
- All files named *.txt must be appended with .ascii.
- The IBM Support Team may request a copy of the private directory. You can use the pax
command to compress all the contents of the private directory. First, cd into the /private
directory then issue the following command:
pax -zvf /tmp/private.pax.Z *
The resulting file can then be sent to the Support Team.
- When upgrading from Host On-Demand Version 5 or 6 to Version 7, remember to modify the
httpd.conf file to change the Pass directives for the .props, .properties and .js files.
The names must be changed to include the .ascii extension. If these Pass rules are not
changed, the clients will not download because the files cannot be found.
- If you are concerned about the OS/400 Proxy server port being opened on the OS/390
Service Manager, it can be disabled in the Host On-Demand Adminstrator by selecting OS/400
Proxy Server in the left frame of the Admintor, then select the No radio button. Then
click Apply. The Service Manager will need to be recycled to reflect the change. Port 3470
will no longer be opened.
- See the Configuring Host On-Demand on
zSeries section in the Planning, Installing and Configuring Host On-Demand
guide for help with installing and configuring the Host On-Demand configuration servlet
and setting up separate read/write private and publish directories on the zSeries
platform.
- If you are experiencing printing problems on zSeries, see zSeries printing problems checklist.
