Troubleshooting Guide

Table of contents

IBM eServer iSeries troubleshooting checklist

  1. Are you experiencing problems with your Host On-Demand installation?

  2. After the installation process is complete, check to see if the Service Manager is running. At the command line, do the following:
    1. Enter the WRKACTJOB command.
    2. Look for the QSYSWRK SUBSYSTEM:

  3. Is the Java level OK? Run the command DSPDTAARA QJAVA/SF9906x, where x is the last digit of the Java Group PTF in the table below:
  4. OS/400 level        Java Group PTF         JVM 1.3 PTF
    V4R4                    SF99067                     SF63322
    V4R5                    SF99068                     SF63319
    V5R1                    SF99069                     *
    * = included with base CD set for OS/400

    As new JVM levels are announced, they will become available via PTFs; see http://www.as400service.ibm.com. You may also want to obtain the latest Java group PTF and cumulative service.

  5. Check the job log for QHODSVM for error messages.
  6. Is the Start job OK? At the command line, do the following:
    1. Enter GO HOD.
    2. Select option 1.
  7. Is the Web server configured properly?
    1. Verify that the HTTP server is running.
    2. Stop the Web server using the following command:
      ENDTCPSVR *HTTP HTTPSVR(DEFAULT) 

      Note that this command assumes that you are using the default instance of the IBM HTTP server. If you created an instance other than the default supplied by IBM, substitute the name of the instance created for Host On-Demand in this command. For example, if you created an instance called HODWEBSVR, enter the following to stop the instance:

      ENDTCPSVR *HTTP HTTPSVR(HODWEBSVR) 
    3. Configure the Web server using the following command:
      WRKHTTPCFG 

      Make sure that active Enable POST and Enable GET entries exist and are not commented out. Add the following entry (there must be one space before the first slash (/) and after the first asterisk (*)):

      pass /hod/* /QIBM/ProdData/hostondemand/HOD/* 

      This entry creates an alias, hod, for the path to the Host On-Demand files. You must type it exactly as you typed the original directory names, matching upper and lower case.

      Press F3 to exit the WRKHTTPCFG tool.

    4. Start the Web server using the following command:
      STRTCPSVR *HTTP HTTPSVR(DEFAULT)
  8. If you are experiencing printing problems on iSeries, refer to iSeries printing problems checklist.
  9. If you are experiencing Host File Transfer problems on iSeries, refer to Host File Transfer troubleshooting checklist.

For more iSeries hints and tips, see the IBM Host Access Client Package redbook, available at http://www.redbooks.ibm.com/redbooks/SG246182.html.

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