Troubleshooting Guide

Table of contents

Deployment Wizard troubleshooting checklist

If you are experiencing problems with the Deployment Wizard, check the following:

  1. Check the HODWIZARD.LOG for error messages that the Deployment Wizard may have written as you created your files.
  2. Check that there is enough space to write files on the workstation where the Deployment Wizard is running. Refer to your operating system documentation for information regarding disk space.
  3. Check that the HTML files you created are in the Host On-Demand publish directory (or in an alternate read/write publish directory) with the other default HTML files.
  4. If your clients use Netscape 6.1, make sure that you select a value of Small, Medium, or Large in the Applet Size field of the Display tab of the Advanced Options panel. The default value of Autosize to browser does not work.
  5. Check that the HODData subdirectory is correctly installed on the Web server. For example, if you created a Deployment Wizard HTML file called MyEmulator*.html there should also be a MyEmulator*.html in the publish directory, along with a \HODData\MyEmulator\ directory with all the Deployment Wizard files.
  6. For zSeries platforms, make sure that HTML and TXT files have .ascii appended to the file name and that the files are transferred to the server in binary format.
  7. Check that the permission bits are correctly set on the server for the HODData directory, subdirectories, and files. The permissions should be read, write, and execute. On zSeries platforms, you can set this by issuing the command chmod 755.
  8. Use the Deployment Wizard to edit the files again to verify that the values you set for your selections were saved correctly. If any values are incorrect, correct them and save your files, and then replace the files on the Host On-Demand server by using the DWunzip utility.

Top of page Table of contents