
Use the following checklist to identify and find solutions for problems that are
occurring with Host On-Demand.
- Did you receive an error message?
- Did the problem occur during installation of the Host On-Demand server?
- Did the problem occur during installation of the configuration servlet?
- Did the problem occur during installation of the Deployment Wizard?
- Did the problem occur only on the IBM eServer zSeries platform?
- Did the problem occur only on the IBM eServer iSeries platform?
- Did the problem occur only on the Microsoft Windows platform?
- Did the problem occur only on the Linux platform?
- Did the problem occur while you were configuring HTML files with the Deployment
Wizard?
- Did the problem occur while you were configuring the Redirector?
- Did the problem occur while you were configuring TLS or SSL?
- Did the problem occur while you were configuring the AS/400 proxy?
- Did the problem occur while you were configuring Host On-Demand users and
sessions?
- Did the problem occur while you were setting up dynamically modified session
properties (HTML overrides)?
- Did the problem occur while downloading clients?
- Is the problem associated with 3270 or 5250 emulation?
- Is the problem associated with VT emulation?
- Did the problem occur while using FTP?
- Did the problem occur while using Database On-Demand?
- Did the problem occur when you started or ran the Service Manager?
- Did the problem occur while printing?
- Did the problem occur while using Host File Transfer?
- Does the problem not fall into any of these categories?
- Did you receive an error message?
- Did the message appear on the bottom of the emulator window?
See the OIA (Operator Information Area) help.
- Did a pop-up message appear?
See the error message help.
- Did a message from the Host On-Demand Service Manager appear?
See the Service Manager help.
- Did a Java event occur?
See the Java Console or Java log for messages about Java events.
Did the problem occur during installation of the Host On-Demand server?
Check the installation instructions for your operating system:
- Installing on the z/OS operating system on zSeries systems, located in the Program Directory. (The most up-to-date
version of the Program Directory can be found on the Host On-Demand Support Web site,
http://www.ibm.com/software/webservers/hostondemand/support.html.)
- Installing on OS/400
- Installing on
Microsoft Windows operating systems
- Installing on AIX
- Installing on the Solaris, HP-UX,
and Linux platforms
- Installing on OS/2
- Installing on Novell NetWare
Did the problem occur during installation of the configuration servlet?Check
the installation instructions for your platform:
- Installing the configuration servlet
on the Windows and AIX platforms
- Installing the configuration servlet
on the iSeries platform
Did the problem occur during installation of the Deployment Wizard?Check
the Deployment Wizard installation instructions:
- Installing the Deployment Wizard
from the Host On-Demand CD
- Downloading the Deployment Wizard
installation image from a Host On-Demand server
Did the problem occur only on the IBM eServer zSeries platform?See zSeries Troubleshooting Checklist.
Did the problem occur only on the IBM eServer iSeries platform?See iSeries Troubleshooting Checklist.
Did the problem occur only on the Microsoft Windows platform?See Microsoft Windows Troubleshooting Checklist.
Did the problem occur only on the Linux platform?See Linux Troubleshooting Checklist.
Did the problem occur while you were configuring HTML files with the Deployment
Wizard? See the following:
- Using the Deployment Wizard for an overview of how to use
the Deployment Wizard.
- Deployment Wizard Troubleshooting Checklist.
Did the problem occur while you were configuring the Redirector? See
the following:
- Server trace and message facility for
instructions on how to collect information about the Redirector and configuration
services.
- Redirector Troubleshooting Checklist.
Did the problem occur while you were configuring TLS or SSL?Check the
following:
- Review your TLS or SSL configuration and setup. See
Configuring
SSL clients.
- See Security Troubleshooting Checklist.
Did the problem occur while you were configuring the AS/400 proxy? See
OS/400 Proxy Server.
Did the problem occur while you were configuring Host On-Demand users and
sessions? See the following:
- Basic Configuration Steps for an overview of Host
On-Demand configuration.
- Managing users and groups for an overview of how to manage
users and groups.
- Working with sessions for an overview of how to manage
sessions.
Did the problem occur while you were setting up dynamically modified session
properties (HTML overrides)?See Modifying session properties
dynamically.
Did the problem occur while downloading clients?
- See Client Troubleshooting Checklist.
- See Requirements.
- See Planning for Deployment.
- See Planning for Java 2 on the client.
- See Upgrading from earlier versions of Host On-Demand.
- See Upgrading from Java 1 to Java 2 on the client.
- Is the problem associated with 3270 or 5250 emulation?
See 3270 and 5250 Emulation Checklist.
- Is the problem associated with VT emulation?
See VT Emulation Checklist.
- Did the problem occur while using FTP?
- Check to see if the client is not connecting.
- Check to see if classes.zip CLASSPATH entry is causing a connection
problem.
- Did the problem occur while using Database On-Demand?
The following
are some known Database On-Demand client problems:
- The client does not connect
- classes.zip CLASSPATH entry may cause a connection
problem.
- Did the problem occur when you started or ran the Service Manager?
- Check the operating system's message logs or operator consoles.
- Check for Service Manager errors posted in NCoDServiceManager.txt.
- See the Java Console or Java log for messages about Java events.
- Use the Server trace and message facility to
collect information about configuration services.
- Use the Service Manager trace facility to collect trace
information about the Service Manager.
- Did the problem occur while printing?
- Check the printer status window of the printer session to view printer status and messages.
- See Printing Troubleshooting Checklist.
- See the printer datastream
information in the Host Printing Reference.
- See the log file for the printer definition table.
- Did the problem occur while using Host File Transfer?
See the Host File Transfer troubleshooting checklist.
- Does the problem not fall into any of these categories?
Check the Miscellaneous items for a list of known troubleshooting issues not
otherwise covered in this list.
