What is IBM Support
Assistant?
NEW!
IBM Support Assistant v3.0 is a free, stand-alone, downloadable
tool! Download Today!
The IBM
Support Assistant (ISA) is a free local software serviceability
workbench that helps you resolve questions and problems with
IBM software products. It provides quick access to support-related
information along with serviceability tools for problem determination.
How can it help?
With IBM
Support Assistant, you will be able to get to the information
you need quickly. ISA provides this quick access through its
concurrent Search tool that spans across the bulk of IBM documentation
and returns the results categorized by source for easy review.
In addition
to the Search, ISA provides a product information feature that
has key product information links that are essential to self-help.
These include:
- Product
support pages
- Product
education roadmaps and the IBM Education Assistant
- Product
home pages
- Product
recommended updates
- Product
troubleshooting guides
- Product
newsgroups and forums
What's new for version
3.0?
The IBM
Support Assistant v3.0 is a significant release and contains
several significant improvements. Here are some:
- More
product plug-ins with all five IBM Software brands represented.
- Improved
symptom based data collection.
- More
product information skills and roadmap links.
- New pluggable
tools framework.
- New update
manager to easily update and install ISA plug-ins and tools.
- Re-designed
user interface for more intuitive user experience.
Platforms Supported?
AIX V5L,
HP-UX 11.x, Red Hat Linux, Solaris (Sun Microsystems), Windows
2000, Windows Server 2003, Windows XP
How may I install
the IBM Support Assistant?
- Certain
IBM Rational products' installation media contain the IBM
Support Assistant install files.
- Or it
may be downloaded from the IBM
Support Assistant site, which contains links to the actual
download files and links to IBM
Support Assistant documentation and training.
Summary
The IBM
Support Assistant is part of a IBM Software Group cross-brand
(Information Management, Lotus, Rational, Tivoli, WebSphere)
initiative to improve customer self-help and to make it easier
to find information about IBM products. Additionally, this initiative
will prevent problems from occurring and, if a problem occurs,
lower the time-to-resolution of that problem.
Additional
information on the IBM Support Assistant tool is available on
IBM.com.
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