IBM Support Assistant
The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination. More details on this CD.
IBM
Software Support Toolbar
The IBM Software Support Toolbar is a stand-alone application that allows
you to easily search IBM.com for all types of software support content
plus organizes the major areas of not only Software support, but the individual
brand support sites into a concise application. More details on this CD.
IBM Assist
On Site
With
our live remote-assistance tool, a member of our support team
can view your desktop and share control of your mouse and keyboard
to get you on your way to a solution. The tool can speed up
problem determination, collection of data, and ultimately, your
PMR solution. More details on this
CD.
IBM Software Support
RSS Feeds
RSS is
a quick, easy, and lightweight format for monitoring new content
added to Web sites. An RSS feed uses XML-formatted files to
deliver content that you then access with an RSS Reader. Our
RSS feeds provide the title of a new piece of content, such
as a technote, a description of the new content, and a link
to the content. Feeds are updated daily. More
details on this CD.
IBM My Support
IBM My Support is a free web portal that allows you to create a personalized
view of support - pick only the products that you are interested in! Most
notably, you can subscribe to receive weekly e-mail notifications on important
technical topics written by IBM engineers. More details on this
CD.
Electronic
Service Request (ESR) problem submission tool
ESR has been enhanced to streamline the Site Technical Contact's (STC)
administration of IBM Business Partners (BPs). This makes it easier for
STCs to authorize BPS to manage PMRs in ESR, and assist them in resolving
their software issue. In addition, a new user type has been added. More
details on this CD
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IBM
Software support tools information
on CD
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