IBM Rational Customer Support eGuide 2007

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Welcome to the IBM Rational Customer Support eGuide

The intent of this CD is to provide you, our customer, with a single location for IBM Rational Customer Support resources. Please use the links below to visit vital Rational support areas on ibm.com or view the numerous demonstrations and presentations stored on this CD.

On the Web:

Installing & licensing

	New to Rational
	Passport Advantage
	Licensing

Finding answers

	Rational support home
	Search for technotes & APARs
	Rational site guide
	Support by product
	Rational developerWorks

Support tools

	IBM Support Assistant
	IBM Software Support Toolbar
	IBM Education Assistant
	IBM Assist On Site
	RSS feeds
	My Support e-mail updates

Downloads

	Rational downloads and upgrades
	Rational trials and betas

Documentation

	Rational product documentation
	Rational library

Learning

	IBM Software training and certification
	Search for learning documents
	Rational training on developerWorks

Communication

	Rational forums & community
	Contact support
	Electronic Service Request (ESR)
	Provide feedback to Rational eSupport team

= Totally new or significantly updated over the past 12 months.

On this CD:

AWARDS
	IBM Workplace for Customer Support (IWCS)

UPDATES
	Software Support tools
	Rational eSupport content
	Rational eSupport navigation & design
	Licensing - Passport Advantage

OVERVIEWS
	Rational eSupport
	Premium Support
	Design Partner & Beta Programs
	Rational Customer Support
	Rational software

Important feature: This eGuide's content is portable. You may copy the entire CD to your local hard drive or LAN for easier use and/or sharing within your organization.

Some files on this CD require either the Adobe® Reader® or the Adobe® Flash Player.