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IBM software support tools

On IBM.com: IBM Support Assistant | IBM Software Support Toolbar | IBM Assist On Site | IBM Rational Software Support RSS feeds | IBM My Support | Electronic Service Request


IBM Support Assistant

The IBM Support Assistant (ISA) is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. It provides quick access to support-related information along with serviceability tools for problem determination. More details on this CD.

IBM Software Support Toolbar

The IBM Software Support Toolbar is a stand-alone application that allows you to easily search IBM.com for all types of software support content plus organizes the major areas of not only Software support, but the individual brand support sites into a concise application. More details on this CD.

IBM Assist On Site

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. The tool can speed up problem determination, collection of data, and ultimately, your PMR solution. More details on this CD.

IBM Software Support RSS Feeds

RSS is a quick, easy, and lightweight format for monitoring new content added to Web sites. An RSS feed uses XML-formatted files to deliver content that you then access with an RSS Reader. Our RSS feeds provide the title of a new piece of content, such as a technote, a description of the new content, and a link to the content. Feeds are updated daily. More details on this CD.

IBM My Support

IBM My Support is a free web portal that allows you to create a personalized view of support - pick only the products that you are interested in! Most notably, you can subscribe to receive weekly e-mail notifications on important technical topics written by IBM engineers. More details on this CD.

Electronic Service Request (ESR) problem submission tool

ESR has been enhanced to streamline the Site Technical Contact's (STC) administration of IBM Business Partners (BPs). This makes it easier for STCs to authorize BPS to manage PMRs in ESR, and assist them in resolving their software issue. In addition, a new user type has been added. More details on this CD


IBM Software support tools information on CD

IBM Support Assistant
IBM Software Support Toolbar
IBM Assist On Site
IBM Software Support RSS Feeds
IBM My Support
Electronic Service Request (ESR)

CD Publication Date: June 2007
© Copyright IBM Corporation 2007