eGuide home      Rational software      Rational Services & solutions      Rational Support & downloads          
Welcome to the IBM Rational Customer Support eGuide
The intent of this CD is to provide you, our customer, with a single location for IBM Rational Customer Support resources. Please use the links below to visit vital Rational support areas on ibm.com or view the numerous demonstrations and presentations stored on this CD.

 

On the Web:

Installing & licensing
Finding answers
Rational support home
Search for technotes & APARs
Rational site guide New or Significantly Updated!
Support by product New or Significantly Updated!
Rational developerWorks New or Significantly Updated!
Support tools
IBM Support Assistant New or Significantly Updated!

IBM Software Support Toolbar New or Significantly Updated!

IBM Education Assistant New or Significantly Updated!
IBM Assist On Site New or Significantly Updated!
RSS feeds New or Significantly Updated!
My Support e-mail updates
Downloads
Rational downloads and upgrades New or Significantly Updated!
Rational trials and betas New or Significantly Updated!
Documentation
Rational product documentation New or Significantly Updated!
Rational library
Learning
IBM Software training and certification
Search for learning documents
Rational training on developerWorks New or Significantly Updated!
Communication
Rational forums & community New or Significantly Updated!
Contact support New or Significantly Updated!
Electronic Service Request (ESR) New or Significantly Updated!
Provide feedback to Rational eSupport team New or Significantly Updated!

New or Significantly Updated! = Totally new or significantly updated over the past 12 months.

On this CD:

AWARDS

IBM Workplace for Customer Support (IWCS)


UPDATES
Software Support tools
Rational eSupport content

Rational eSupport navigation & design

Licensing
-
Passport Advantage

OVERVIEWS
Rational eSupport
Premium Support
Design Partner & Beta Programs
Rational Customer Support
Rational software



Important feature: This eGuide's content is portable. You may copy the entire CD to your local hard drive or LAN for easier use and/or sharing within your organization.

Some files on this CD require either the Adobe® Reader® or the Adobe® Flash Player.

Version: 2007.2 Lite (does not contain ISA download files)
CD Publication Date: June 2007
© Copyright IBM Corporation 2007