IBM Rational
Software support has many tools to help you with your software
questions:
Tools
to share enhancement ideas with IBM Development!
IBM Rational
RFE Community 
At
the Rational® Software RFE Community Site, you can collaborate
with Rational development teams and other product users through your
ability to search, view, comment on, submit, and track product requests
for enhancement (RFEs). More details on this CD.
Tools for learning!
IBM Education Assistant
IBM
Education Assistant is a collection of multimedia educational modules
designed to help you gain a better understanding of IBM software
products and use them more effectively to meet your business
requirements. More details on
this CD.
Tools
to help find information & troubleshoot!
IBM
Support Assistant v4.0 
The
IBM Support Assistant (ISA) is a free local software serviceability
workbench that helps you resolve questions and problems with IBM
software products. It provides quick access to support-related
information along with serviceability tools for problem determination.
More details on
this CD.
IBM Software Support
Toolbar  The IBM
Software Support Toolbar is a stand-alone application that allows you
to easily search IBM.com for all types of software support content plus
organizes the major areas of not only Software support, but the
individual brand support sites into a concise application. More details on this CD.
IBM
My Support & IBM Support Notifications 
IBM My
Support is a free web portal that allows you to create a personalized
view of support - pick only the products that you are interested in!
Most notably, you can subscribe to receive weekly e-mail notifications
on important technical topics written by IBM engineers.
Coming
in June 2008, the new "Support Notifications" subscription service will
replace the notification function on ibm.com’s MySupport site.
This new
service is designed to keep subscribers informed of new or updated
support content, such as publications, hints and tips, technical notes,
product flashes (alerts) and downloads and drivers. The new tool offers
several benefits over the current My Support tool.
More
details on this CD.
IBM Software Support RSS
Feeds
RSS is a
quick, easy, and lightweight format for monitoring new content added to
Web sites. An RSS feed uses XML-formatted files to deliver content that
you then access with an RSS Reader. Our RSS feeds provide the title of
a new piece of content, such as a technote, a description of the new
content, and a link to the content. Feeds are updated daily. More details on this CD.
Tools
to work better with IBM sofware support
engineers!
IBM
Support Assistant v4.0 
Besides
providing tools and quick way for you to access product information,
IBM Support Assistant (ISA) also provides you with a way to quickly
gather information for your support team. This reduces the
amount
of back and forth time required when you need to get your questions
answered! More details on
this CD.
IBM Assist On Site 
With our live remote-assistance tool, a member
of our support team can view your desktop and share control of your
mouse and keyboard to get you on your way to a solution. The tool can
speed up problem determination, collection of data, and ultimately,
your PMR solution. More
details on this CD.
Electronic Service
Request (ESR) problem submission tool
ESR has
been enhanced to streamline the Site Technical Contact's (STC)
administration of IBM Business Partners (BPs). This makes it easier for
STCs to authorize BPS to manage PMRs in ESR, and assist them in
resolving their software issue. In addition, a new user type has been
added. More
details on this CD
This list too confusing? See our IBM software support tools table
for a clearer view of which support tool is best for your particular
need!
= Totally new or
significantly updated over the past 12 months.
|
IBM Software support
tools information on
CD
|
|