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IBM Rational eSupport updates
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IBM Rational eSupport - What has been updated?

Over the past year, much of IBM Software Support's web design and content have been updated to better serve our clients.


Notice something new on the IBM Software product support pages?

In early March 2008, Rational support migrated all of our product support pages to a new task-based design.

CC Old Page arrow

CC New Page
Previous product pages New product pages

Features of the new software support Webpages:

IBM Software support is pleased to announce new features and navigation available on our support pages.

New support page

Along with a wider, easier to read format, the following updates can be seen on our main software support pages and the Brand and Family level support pages:

  1. Dynamic navigation: A new dynamic navigation drop-down list will assist you in quickly finding a specific Brand, Family or Product support page.
  2. Simple text search: A simple text Search box is easily accessible on every page.
  3. Additional support links: Additional topic related support links are now grouped in easy to understand categories at the bottom of the each page.
  4. Support task navigator: Our previous tabbed navigation style has been enhanced with the new support task navigator (see below).

The support task navigator will be found on all of our IBM Software support Web pages. This new task-based navigation will give you direct access to the primary tasks and tools needed for support.


Features of the support task navigator:

  • Overview: Top level (summary) page
  • Download: Search for downloads
  • Troubleshoot: Resources to help you solve problems
  • Search: Contextual search of support
  • Documentation: Documentation links and resources
  • Forums & Communities: Collaboration resources
  • Plan: How-to-plan documents and resources
  • Install: How-to-install documents and resources
  • Use: How-to-use documents and resources
  • Open service request: Reporting problems to IBM Support
  • Assistance: Website assistance (help)
Support Task Navigator

You can take step-by-step tours that will demonstrate the highlights of these design changes and provide an overview of how to use the updated Software Support Web site.


Updated software support content

Rational software support has added new content types and updated many others.  For details on our recent content work, please visit the Rational eSupport content area on this CD!


Updated software support tools

Rational software support has also built new tools and updated many systems recently.  Added new content types and updated many others.  For details on our recent support tools work, please visit the Software Support tools area on this CD!


Get started now!

To start using these new and improved IBM Rational Client Support services, please visit:

ibm.com/rational/support/

 

IBM Rational eSupport brochure on CD

This file requires Adobe Reader. IBM software support web brochure


Note: Adobe® Reader® is required to view these presentations.

CD Publication Date: June 2008
© Copyright IBM Corporation 
2008