Notice
something new on the IBM
Software product support pages?
In
early March 2008, Rational support migrated all of our product support
pages to a new task-based design.
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Previous
product
pages |
New
product pages |
Features of the new software support Webpages:
IBM
Software support is pleased to announce new
features and navigation available on our support pages.
Along
with a wider, easier to read format, the
following updates can
be seen on our main software support pages and the Brand and Family
level support pages:
- Dynamic
navigation:
A new dynamic navigation drop-down list will assist you in quickly
finding a specific Brand, Family or Product support page.
- Simple text search:
A simple text Search box is easily accessible on every page.
- Additional support links:
Additional topic related support links are now grouped in easy to
understand categories at the bottom of the each page.
- Support task navigator:
Our previous tabbed navigation style has been enhanced with the new
support task navigator (see below).
The
support task navigator
will be found on all of
our IBM Software support Web pages. This new task-based navigation will
give you direct access to the primary tasks and tools needed for
support.
Features of the support task
navigator:
- Overview:
Top
level (summary) page
- Download:
Search
for downloads
- Troubleshoot:
Resources to help you solve problems
- Search:
Contextual
search of support
- Documentation:
Documentation links and resources
- Forums & Communities:
Collaboration resources
- Plan:
How-to-plan
documents and resources
- Install:
How-to-install documents and resources
- Use:
How-to-use
documents and resources
- Open service request:
Reporting problems to IBM Support
- Assistance:
Website assistance (help)
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You
can take step-by-step tours that will
demonstrate the highlights of these design
changes and provide an overview of how
to use the updated Software Support Web site.