My Notifications
During
October 2008, the new My Notifications subscription service replaced
the notification function on ibm.com's MySupport site. This
new service is designed to keep subscribers informed of new or updated
support content, such as publications, hints and tips, technical
notes, product flashes (alerts) and downloads and drivers. The new
tool offers several benefits over the current MySupport tool.
Here are some highlights:
- More options for frequency of notification. Emails can be sent
weekly or daily - MySupport is limited to weekly
- Choose between HTML or Text formatted email notification - not available with MySupport
- Provides option to store notices in personal Web folders defined by the
subscriber, providing an automatic archive of notices – Note: Your
migrated MySupport subscription definitions will be stored in a
MySupport folder for ease of maintenance for you. Your email
notifications will continue based on the criteria in those
subscriptions.
- Choose delivery via RSS, using your favorite RSS reader - not available in MySupport
- Ability to subscribe to notifications of a specific product directly
from that product’s support page - not available in MySupport
- Subscription layout is similar to the layout of content on the product
support site making subscription choices clearer - improvement over MySupport
- Ability for IBM support to notify subscribers of critical technical
support Alerts independent of frequency of notice selection - not
possible with MySupport
- Built on IBM’s strategic technology platform for continued future enhancement
Please note
that your current MySupport subscriptions will be migrated to the
new My Notifications facility. After you receive confirmation of
your subscriptions moving to My Notifications, you may wish to edit
your subscription to take advantage of the advanced functions available
in the new tool.
What
is it ?
The new strategic
web-based function for managing your subscriptions to support content.
As the strategic
subscription function – you will manage your subscriptions
to that support content for which you want to be notified, with
a common interface and have the same delivery options available
to you, regardless of the product.
My Notifications
has been in place for most IBM systems platforms since 2007.
This new
function replaced MySupport notifications in October 2008.
Why
should I subscribe ?
You may want
to receive proactive notifications to stay informed of important
new information related to your IBM products.
You want
to be notified of any HIPER fixes released for your products.
You may have
temporary and/or occasional needs to be notified if a specific technical
document is updated (such as changes to a document describing a
problem you are experiencing).
When
should I use it ?
Today - Create
your subscriptions today for the products available.
Add a subscription
for new products as you purchase them.
Add a subscription
for specific documents of interest to you.
Where
do I find it ?
Look for
the box on the right side of most IBM product support pages –
"Stay Informed"”, or go to "http://www.ibm.com/support/mynotifications/".
Q1.
What has changed?
A1.
The IBM product support Website has launched a new My Notifications
subscription service that provides improved features and function
over that previously offered through MySupport.
Q2.
Why did IBM make this change?
A2.
This new My Notifications subscription service is built on
a technology platform that enables immediate benefits over that
provided by MySupport. It is also the strategic platform for support
notifications being deployed over time across IBM as part of a broader
common services initiative, which has an objective to reduce complexity
and bring more synergy to support services across the IBM product
portfolio.
Q3.
What are some examples of the benefits of this new subscription
service over MySupport?
A3.
The new subscription service gives you more options for notification
of your subscriptions. Profiling is also easier with the new tool.
For example, from anywhere on the Systems Support site, you can
use the Stay Informed box in the right-navigation area.
When you
click “"Subscribe"” you will be asked to sign-in
with your IBM ID and password. If you do not have one, you will
be given the opportunity to create one. Once you have signed in,
the subscription service will automatically assume the product information
from the product support page you came from for your subscription
criteria. For example if you are on the product support page below
for the IBM System Storage DS4800 Midrange Disk System, a "Stay
Informed" box like the one above will be displayed in the right
navigation area.
Q4.
What happens to my current MySupport subscription?
A4.
Your existing subscription definitions has been moved to the new
tool. Once that migration is complete, your notifications will be
sent from the new tool. They will no longer be sent via MySupport,
so you should NOT see duplicate messages. Your existing MySupport
subscription definitions will be stored in a "MySupport"
folder in the new tool so you can review and modify them as needed.
As there are additional functions available in the new tool, you
may want to review your subscriptions after the migration to take
advantage of the new functions.
Q5.
If my current subscriptions are being moved, why should I bother
editing my subscriptions on My Notifications?
A5.
My Notifications offers advantages today over MySupport and
it is built on IBM’s strategic technology for support notification
subscription services, as part of IBM’s strategic initiatives
to provide common services across our product portfolio. Future
improvements and development efforts will be targeted to My Notifications
and My Notifications will become the visible “Stay informed”
subscription service on the IBM support sites. If you don’t
make any changes, you will continue to receive notifications based
on the criteria in your current MySupport subscriptions. To take
advantage of the advanced functions, such as different frequency
of notifications, RSS feeds, etc, you will need to edit your subscriptions
to select the desired options.
Q6.
What actions would you suggest I take?
A6.
None at this time. One you receive confirmation that your
MySupport subscriptions have been migrated to the new tool, you
can edit those subscriptions to take advantage of the new functions.
Q7.
Should I discontinue (unsubscribe) to MySupport?
A7.
That is not necessary. Once your MySupport subscriptions
have been migrated to the new tool, the email facility on MySupport
will be automatically discontinued and replaced with your new My
Notifications subscription service email.
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CD Publication Date:
January 2009
© Copyright IBM Corporation 2009
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