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IBM Software Support Toolbar - Installing from this CD
On ibm.com

IBM Software Support Toolbar


The install files for both Microsoft Internet Explorer and Mozilla FireFox are on this CD

  • Internet Explorer users
  • Firefox users (You must be viewing this page with Firefox at time of install)
    • Click here to start Firefox install (You must be using Firefox at time of install)

Platforms & Browsers Supported?

  • The IBM Software Support Toolbar is currently available for Windows only.
  • Internet Explorer: Microsoft Windows 98/ME/2000/XP/Vista running Internet Explorer 5.01 through 7.x.x.
  • Firefox: Mozilla Firefox 1.5.x.x through 3.0.x

How To Install IBM Support Assistant from this CD

  • Depending on your browser, click on either "Click here to start IE download "or "Click here to start Firefox install" and select "Open". This will launch the Toolbar installer. Follow the standard prompts until the install is completed.
  • Once the install is complete, the Toolbar will automatically check IBM.com for content updates and alert you if any were found.
    • If you install the IBM Software Support Toolbar while not connected to the Internet, the next time your Internet browser is launched and you are connected to the Internet, it will automatically check and update itself, if necessary.

The IBM Software Support Toolbar is released under the "Non-Warranted" program. Review the International License Agreement for Non-Warranted Programs for more information.


Frequently asked questions

Q: Why was the IBM Software Support Toolbar (IBMSST) created ?
A: In one word, You.

We in IBM Software support realize that our website can be at times difficult to navigate when looking for specific content quickly. With this in mind, we have gathered the most popular areas together for quick, easy access. IBMSST allows you to search your choice of several IBM servers for specific content using the powerful IBMSST search capabilities instantly from wherever you are on the Web. It's now the fastest, most convenient way to access our website, for support related content such as:

  • Technotes
  • Downloads
  • Documentation
  • Contact information
  • Access to our support tools
    • ESR [Electronic Service Request
    • ISA [IBM Support Assistant]
    • AOS [Assist On Site]
  • And much more.

Q: How much does the IBMSST toolbar cost?
A: It's free!

Q: I installed the IBMSST toolbar, but I don't see the toolbar. Why?
A: If you don't see your Toolbar installed, on the Microsoft Internet Explorer menu bar, click "View", select "Toolbars" and click on the "IBM Software Support Toolbar" Toolbar option.

Q: How large is the IBMSST toolbar download file?
A: The IBMSST Toolbar download file is currently less than 500K.

Q: Does the IBMSST Toolbar contain any spyware?
A: No.

Q: How do I uninstall the IBMSST Search Bar?
A: To uninstall your Toolbar, open the Toolbar Menu by clicking on the IBM logo on the left side of the toolbar and select "Uninstall Toolbar". Once you have finished, you will need to close any other open browser windows for this uninstall to take effect.

Q: How do I add or remove buttons from the Toolbar?
A: Click on the IBM logo on the left side of the Toolbar, and select "Toolbar Options" from the Toolbar menu. This will open a "Real-time" Options menu with available Toolbar options. Check the check boxes for options you would like to see, deselect check boxes to hide options.

Q: How do I hide my toolbar?
A: Click "View," which is located on the Internet Explorer menu bar, select "Toolbars" and click on "IBM Software Support Toolbar". This will toggle the viewing of your IBMSST Toolbar from viewable to hidden. Repeat these steps to unhide the IBMSST Toolbar.

Additional information on the IBM Software Support Toolbar is available on IBM.com.

CD Publication Date: January 2009
© Copyright IBM Corporation 
2009