To troubleshoot an agent on Windows, do the following:
- Check for installed executable files. Verify that these files are present
in the agent installation directory:
- bfagent.exe
- bfdispatch.exe
Note: Before you continue, determine whether you have a custom configuration.
If you have a custom configuration, save BFAgent.conf outside of the installation
directory, and then restore it after installation.
- Reinstall the agent. You can solve most Windows agent problems by reinstallation
the agent. It updates the executable files and restores registry keys.