Troubleshooting an agent on Windows

To troubleshoot an agent on Windows, do the following:
  1. Check for installed executable files. Verify that these files are present in the agent installation directory:
    • bfagent.exe
    • bfdispatch.exe
    Note: Before you continue, determine whether you have a custom configuration. If you have a custom configuration, save BFAgent.conf outside of the installation directory, and then restore it after installation.
  2. Reinstall the agent. You can solve most Windows agent problems by reinstallation the agent. It updates the executable files and restores registry keys.

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