Defining general properties: example

Define the general report properties, including specifying that the report is for change requests and is in an HTML format.

Procedure

  1. In the Report Builder dialog box, click Properties.
  2. Click the General tab.
  3. Define the general report properties.
    1. In Name, type Resolved CRs for hardware.
    2. In the Type list, click Change Request.
    3. In the Style list, click Block.
    4. In the Format list, click HTML.
    5. In Description, type a description of the report. For example, Report on all resolved CRs for hammer, saw, and drill products.
  4. Select Reload Button, so that a reload button displays on HTML reports.
  5. Accept the default values for Query Limit and String Limit.
  6. In the Reportable Attributes list, select the attributes to display on the report.

    The CR ID, Synopsis, and Description attributes are included automatically in the Chosen Attributes list when you create a report.

    Also add the following attributes:

    • Entered Date
    • Resolution Date
    • Request Type
    • Severity
    • Product Name
    • Resolver

    Select Span Column for problem_synopsis and problem_description.

  7. Click Update.

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