If you experience issues while you install and configure
the help content, see the troubleshooting tips and information.
Accessing the log information
To troubleshoot issues with the Local Help Updater, review
the information stored in the log file.
Testing a help connection
If you are having problems with your help content,
such as missing content, test the connection to the help server.
Fixing proxy and firewall issues
If you use remote help to access product help content from a web-based information center through a proxy server, you must manually configure the proxy settings. You might need to configure the proxy settings if you can open the information center in an external browser, but not from your product.
Troubleshooting the Local Help Updater
If you are running the Internet Explorer Enhanced Security Configuration service on a Windows 2003 server or Windows 2008 server, you might experience issues with the Local Help Updater. You might not be able to add sites or other icons.
Fixing Java virtual machine (JVM) issues in the help system
In the help system, if you receive errors that are related to the Java™ virtual machine (JVM), such as Failed to create the Java Virtual Machine, you can troubleshoot those issues.