These topics contain information about issues that can
arise when you install and configure Rational® DOORS® Web
Access.
Before you contact support, turn on enhanced logging. See Enhanced logging.
Enhanced logging
Rational DOORS Web Access has default logging
properties. If you want to contact support, turn on enhanced
logging.
The festival.xml file
These topics contain information about issues that can
occur when you do not update the festival.xml file.
The redirector service
If the optional redirector service is enabled, you must
modify the default in the doorsRedirector.properties file
for entries such as HOSTNAME. If you do not
change these values, the redirector URLs fail.
OSLC
These topics contain information about issues that can
occur when you use OSLC to integrate with remote applications.
Remote service errors
If an error is displayed when you access a remote service,
it might be one of these issues.