Testing a help connection

If you are having problems with your help content, such as missing content, test the connection to the help server.

About this task

Your product help system can retrieve the content that is installed with the product and the content that comes from the IBM Knowledge Center. The Knowledge Center has the most current help content. When your product is configured to retrieve content from the Knowledge Center, you can access the contents of the help by clicking Help > Contents and Index.

Procedure

  1. In the Help window, click Help > Preferences. The Preferences window opens.
  2. Expand Help and click Content.
  3. In the list of available help content sites, find the connection for your product help. Ensure that the address entry is enabled. If your help is not listed, complete these steps:
    1. Click New.
    2. In the window, enter a name for the help and the URL to the help, as shown in this example:
      Add an information center window
    3. To ensure that the URL is valid, click Test Connection.
    4. To save the changes, click OK.
    5. In the table, verify that the new connection is enabled.
  4. Select the row of the connection to test.
  5. Click Test Connection.

Results

If the connection fails, verify that your connection is accessible from your computer by entering the URL in a browser.

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