IBM® Support
Assistant is available for download from the IBM Software Support Web site. After download
and installation, configure the Support Assistant to include your product
add-ons.
Before you begin
To download IBM Support Assistant, you must be a registered user
on the IBM Software
Support Web site. For details about registering, see Registering on the IBM Software
Support Web site.
About this task
IBM Support
Assistant is available as a workbench and an agent. You can install the workbench
on a local workstation for troubleshooting. If you want to troubleshoot remote
systems, install the agent on those systems. From the workbench, you can connect
to agents installed on remote systems, view and analyze problem data, and
run diagnostic tooling on data from those systems.
To download, install
and configure the IBM Support Assistant workbench:
- Log in to the IBM Software Support Web site with your IBM User ID and
password.
- Download and install the IBM Support Assistant. Links for the download
and installation information are available from the Support Assistant Web
page at http://www.ibm.com/software/support/isa/.
- Start the IBM Support Assistant.
- Click Update > Find New > Product Add-ons
- Expand the Rational folder and select your
products. Click Next.
- Optional: Select the tools add-ons to install for the products
you selected. Click Next.
- Follow the instructions for the license agreement. Click Next.
- Click Finish. The product add-ons are installed.
- On the results window, click Finish.