Some help systems are configured to use remote help so that you
can pull in content from the Web dynamically. With remote help, you always
have the latest content available from within your product. Some help systems
are not configured to access help content on the Web; in such cases, help
content is included with the installation.
If
your product is configured to use remote help, you can obtain help three ways.
One of these options will be best for you, depending on your needs and situation:
- The help content can be accessed on the Web so that you can have the smallest
installation footprint and the most up-to-date information.
- The help content can be downloaded and accessed on your computer so that
you can work disconnected from the Internet with periodic updates.
- The help content can be deployed on an intranet server so that you can
work behind a firewall with administrative updates.
If your help system supports remote help, you can change your access decision
any time. If you install multiple products together, you can use different
locations for the help for each product, depending on installation footprint,
frequency of use, and internet policies. If internet speed is an issue, a
longer one-time download and local access might be preferable. Later help
updates include only differences.
If you are an administrator and you want users to access help content from
an intranet server, see the Installation Manager information center for instructions
on how to install the help WAR file on a server.