You can use IBM® Support Assistant to open a new service request.
The advantage of using the Support Assistant is that you can make use of its
automated data collection feature to gather problem data to send along with
the service request.
Before you begin
For information about downloading, installing, and configuring IBM Support
Assistant, see Downloading and configuring IBM Support Assistant.
To open an
online service request, you must:
- Have a distributed software maintenance or services contract.
- Be a registered user on the IBM Software Support site. For details about
registering, see Registering on the IBM Software Support Web site.
- Be listed as an authorized caller in the service request tool.
Procedure
- Start the IBM Support Assistant workbench.
- On the Welcome page, click Manage Service Request or
click .
- To gather information about the problem, click the Collect
Data tab. If you have configured the IBM Support Assistant workbench with your
product add-ons, you can select product-specific data collectors to collect
data about product-related problems. For more information about
configuring the Support Assistant, see Downloading and configuring IBM Support Assistant.
- In the Collect Data tab, select the collectors and click Collect
All to collect the problem data. For more information
about the data collection task, refer to the Guided Activity Assistant in
the left panel or the Support Assistant help content.
- Click the Service Request tab, and click Open
a New Service Request. The IBM Software Support
Sign in page is displayed. Log in with your IBM User ID and password and submit your
problem.