If you use web help from ibm.com (remote help),
which is the default configuration or web help from an intranet information center (intranet
help) and
have problems with your help content, such as missing content, you
can test the access to the information center.
About this task
Your product help system can retrieve content that is downloaded
to the help server or content that is in an information center that
is hosted on ibm.com® or
on a server on your company’s intranet.
To check your connection
to the information center, find the remote information center that
your help server uses
by opening the remote help configuration page. For example, browse
to https://localhost:9443/help/remote/remotehelp.jsp.
Your remote information center might contain this URL: https://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1.
Given that information, browse to a URL that has a /index.jsp on
the end. For example, in another browser window, open http://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1/index.jsp.
If the information center opens without errors, verify that the correct
information is displayed on the Remote help configuration page. If
you cannot open the information center, contact your system administrator
to troubleshoot your connection.
Procedure
Tip: To find
the help context root (server, port, and help-name), open the help
from the product by clicking . The help URL is
in the form https://server:port/help-name/index.jsp .
Important: For any help administration tasks, instead of server,
use localhost or 127.0.0.1. You need to be on the server
that is hosting the help system.
- If you are using remote help, test the remote information
center:
- On
the help server, navigate to https://localhost:port/help-name/remote/remotehelp.jsp.
The Configure
Information Centers page opens.
- Select the information center that is enabled and click Test
connection.
- If the connection is successful, verify that the help
is like what is in the information center. If the connection fails,
verify that your server can access the remote information center as
explained in step 2.
- To verify that your server can access the remote information
center, find the remote information that your help server uses
by browsing to the Configure Information Centers page.
For example, browse to https://localhost:9443/help/remote/remotehelp.jsp.
Your remote information center might contain this URL: https://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1.
Given that information, browse to a URL that has a/index.jsp on
the end. For example, in another browser window, open http://publib.boulder.ibm.com/infocenter/clmhelp/v3r0m1/index.jsp.
If you cannot open the information center from your help server,
troubleshoot your connection and proxy and firewall issues. If your
environment does not allow you access to the remote information center,
you must configure your help to use downloaded help
content (local help).