If you have your help configured for downloaded help
content (local help) and
you have an Internet connection, you can download help content from
the help update site (ibm.com) as
described in Step 1. If the help server does not have Internet access
or the connection is slow or unreliable, you can follow Step 2 below
to use another connected computer to download a compressed file from
the IBM
Updater website at http://download.boulder.ibm.com/ibmdl/pub/software/rationalsdp/documentation/updatesites/.
You can use media, such as a flash drive or a CD to transfer the downloaded
help content to the help server.
About this task
Tip: To find
the help context root (server, port, and help-name), open the help
from the product by clicking . The help URL is
in the form https://server:port/help-name/index.jsp .
Important: For any help administration tasks, instead of server,
use localhost or 127.0.0.1. You need to be on the server
that is hosting the help system.
Procedure
Follow Step 1 if you have an internet connection or Step
2 if you do not to define to source for the help and then install
the help locally.
- If you are using an internet connection. follow these steps:
- On the help server,
navigate to local help updater page, https://localhost:port/help-name/updater/updatewar.jsp.
The Updater window opens.
- In the Sites List pane, expand
the help to download. For example, click on the Plus
(+) for Rational solution for Collaborative Lifecycle Management.
- If you are not using an internet connection, follow these
steps:
- On a computer that has internet access, obtain the compressed
help-content file for your product from IBM
Updater website at http://download.boulder.ibm.com/ibmdl/pub/software/rationalsdp/documentation/updatesites/.
The file name has the format prod_coden.n_updateSite.zip,
where prod_code is the product
code and n.n is the version
number. Download this file to the computer.
- Move the updateSite.zip file to
the location where the help WAR file is running, either the help server or
the intranet server hosting the information center.
- On the help server,
navigate to local help updater page, https://localhost:port/help-name/updater/updatewar.jsp.
The Updater window opens.
- Click the Plus (+) icon in the
upper-right, and add a Name for this help source.
For the File, enter or browse to the location
of the local updateSite.zip file.
- In the Sites List pane, expand
the Name of the site you just added. The
new site is usually at the end of the Site list.
- Select the help features to download. The list of features
contains entries for the help that is available for download. Depending
on your network connection speed, generating the list might take a
few minutes. If the icon for the help feature is a page,
that help feature is already installed. If the help feature has a
check box, you can select it.
- Click Install. The help content
is downloaded and installed. A progress bar opens and tracks the status
of the install.
- When the install is completed, close the Updater.
- Verify the help by navigating to https://server:port/help-name/index.jsp.
For example, navigate to https://myserver.com:9443/help/index.jsp or https://www.server.org:9443/clmhelp/index.jsp.
Results
The help that you selected is installed and is available from
your product.
Note: If you have automatic updates set, the content
will be updated every time you restart the help when the help server has
an internet connection to ibm.com®.
The sites in the Favorites Sites list are checked
for updates. When you download content from a remote site, that site
gets added to the Favorites Sites list. You
can filter the Available Content site to only
display the Favorites Sites.