Your team can use e-mail notification with e-mail submission
to update records. This process is called round-trip e-mail.
To
use round-trip e-mail, you must specify the same e-mail address when
you configure the Rational® E-mail
Reader that you specify for the From Address on
the Display Fields tab of the Submit e-mail
Rule window. See Creating e-mail
rules and Configuring the Rational E-mail
Reader.
The following example shows how you can use round-trip
e-mail:
- A user submits a record by e-mail, using the required
message format. The defect ID number PROD0000137 is assigned to this
request.
- An e-mail rule that you established sends a message
that notifies the lead engineer of this defect. (See Creating e-mail rules.)
- The lead engineer receives the e-mail message with
the subject line "PROD0000137" and replies, including remarks in the
description field.
- The E-mail Reader processes the message and submits
the modified record to the Rational ClearQuest database.