If you use remote help to access product help
content from a web-based help system through a proxy server, you must
manually configure the proxy settings. If you are unsure whether you
use a proxy server, try to open the help system in an external browser
and from your product. If you can open the help system in an external
browser but not from your product, configure the proxy settings.
Procedure
- Verify that missing proxy settings are causing the issue by trying to open the help in an
external browser from your product:
- Click .
- To specify how to open the help, for the Open help contents option,
select In an external browser. Click OK.
- Click . If the help system opens correctly in the default browser for the computer,
configure the proxy settings for your system. If the help system does not open correctly, verify
that you are connected to the Internet.
- Collect this information about your proxy server:
- The HTTP proxy or SSL proxy
- The SOCKS proxy
- Non-proxied hosts
- Proxy authentication information
- See the proxy configuration information in Network Connections.