Fixing proxy and firewall issues
If you use remote help to access product help
content from a web-based help system through a proxy server, you must
manually configure the proxy settings. If you are unsure whether you
use a proxy server, try to open the help system in an external browser
and from your product. If you can open the help system in an external
browser but not from your product, configure the proxy settings.
Before you begin
Collect this information about your proxy
server:
- The HTTP proxy or SSL proxy
- The SOCKS proxy
- Non-proxied hosts
- Proxy authentication information
Procedure
Complete the steps in Configuring network connections and proxy settings.