Configure the Rational® ClearQuest® Web
server hosts to use the MAPI mail transport
Before you begin
Important: Starting in Rational ClearQuest
8.0.0.3, the ClearQuest Email 1.x package and MAPI support are deprecated.
For enhanced email support, use the ClearQuest EmailPlus 2.1 package.
For more information, see
EmailPlus package.
About this task
If your deployment has multiple Rational ClearQuest Web
server hosts, you must perform the next steps on each host.
Procedure
- Verify that the computer where you plan to install the Rational ClearQuest Web
server software is in the same domain as your Microsoft Exchange Server.
- Enable access on the Rational ClearQuest Web
server host to the domain-user-email account that ClearQuest uses
to send email notifications.
- Log on as a service.
- Enable full access to the following registry keys:
- HKEY_CURRENT_USER\Software\Rational Software\ClearQuest
- HKEY_USERS\.Default\Software\Rational Software\ClearQuest
- Install Microsoft Collaboration Data Objects on the Rational ClearQuest Web
server host. You can install this software when you install Microsoft
Outlook or Microsoft Office. You must explicitly select Microsoft
Collaboration Data Objects during the installation.
Important: Microsoft has released many versions of Collaboration
Data Objects. You must install a version of Collaboration Data Objects
that does not contain the CDO E-Mail Security Update.