Follow these guidelines when submitting or modifying Rational ClearQuest records by e-mail:
If you do not specify an <action>, and your schema does not have default actions, the e-mail submission is rejected.
}
In this example, the default action is Modify and the default field is Notes_Log. The Subject line requires the record type and record ID, but the action name is optional because of the defaults.
{Today we posted a fix pack for this problem on the company intranet. Please download the fix pack to solve your customer's problem.
}
This example e-mail message submits a defect record and fills in the specified fields.
Headline: inventory report is not running correctly
Severity: 1-Critical
Project: ClassicProject
Priority: 2-Give High Attention{Description: When running an inventory report, application crashes if more than 50 items are included in the report.
}
Format example for changing the state of a record
In this example, the administrator designed the schema so that the Defect record type defines the default action as MODIFY, and the default field as the Description field. These defaults are used when no action is specified in the subject line. This message uses the MODIFY action to update the SAMPL00000017 defect and appends the value in the Description field.