After the administrator and the schema developer set up
the change-request environment, users can create and work with change
requests using any of the following client applications: Rational® ClearQuest® Client, Rational ClearQuest Web, Rational ClearQuest for Windows.
Users can perform the following tasks from any of the client applications:
- Submitting change requests, including defects or requests for
enhancements or new features
- Viewing and modifying change requests
- Running queries against the user database to retrieve change requests
that meet specific criteria
- Creating and modifying queries
- Running reports, which list summary information about change requests
that meet specific criteria
- Creating and modifying reports
- Running charts, which graphically display summary information
about change requests that meet specific criteria
Typical users include the following individuals:
- Quality engineers, who test software and submit change requests
for defects they discover
- Project leaders, who assign change requests to specific developers
- Developers and other team members, who resolve change requests
- Project managers, who monitor the progress of software development
by creating and running reports and charts throughout the development
lifecycle