For more information, go to http://www.businessobjects.com/products/reporting/crystalreports/
Before you use Crystal Reports to create a report format, verify that your machine is connected to a printer. You are instructed to identify your printer during the Crystal Reports printer setup.
Use the Crystal Reports Professional Designer tool when you create a report format for the first time. This tool allows you to properly initialize the link between Rational ClearQuest software and Crystal Reports. You cannot edit report formats in Rational ClearQuest software until you run Crystal Reports from outside the Rational ClearQuest environment at least once on your machine. For more information, see the Crystal Reports documentation .