After a Rational ClearQuest server upgrade, notify ClearQuest Web
client users to clear their browser cache, delete cookies, and temporary
internet files.
About this task
After a ClearQuest Web server upgrade, ClearQuest Web
client users might experience problems when they use ClearQuest from
a browser. These problems can occur because the ClearQuest Web client
uses cached images or data on the system where the client is installed
instead of using current resources from the ClearQuest Web Server
Procedure
- Clear your browser cache, and delete cookies and temporary
internet files from the browser:
- Internet Explorer
- From the browser Tools menu, click Internet
Options.
- In the General tab and the Browsing history section, click Delete.
- Check Temporary Internet files, Cookies,
and History.
- Click Delete.
- Click OK.
- Firefox
- From the browser Tools menu, click Clear
Recent History.
- In the Clear All History form, check Cookies, Cache,
and Browsing & Download History.
Remove
the option selections from any content that you do not want to remove.
- Click Clear Now.
- After the operation completes, log on to the ClearQuest Web
client.