Severity | Description |
---|---|
1 | The problem has a critical business impact: You are unable to use the program, resulting in a critical impact on operations. This condition requires an immediate solution. |
2 | This problem has a significant business impact: The program is usable, but it is severely limited. |
3 | The problem has some business impact: The program is usable, but less significant features (not critical to operations) are unavailable. |
4 | The problem has minimal business impact: The problem causes little impact on operations or a reasonable circumvention to the problem was implemented. |
To determine the exact product name and version, use the option applicable to you:
For more information about opening a service request, go to http://www.ibm.com/software/support/help.html
You can also open an online service request using the IBM Support Assistant. For more information, go to http://www.ibm.com/software/support/isa/faq.html.
Through your IBM Representative: If you cannot access IBM Rational Software Support online or by phone, contact your IBM Representative. If necessary, your IBM Representative can open a service request for you. You can find complete contact information for each country at http://www.ibm.com/planetwide/.