While working with IBM Rational Functional Tester,
you might encounter some problems that you can easily troubleshoot.
If you are unable to troubleshoot the problem, you can contact IBM
Software Support. Gather all the required background information and
provide the details to the IBM Software Support for investigation.
In addition to the background information, you must also generate
the error logs and provide those files to the support team.
About this task
To generate
IBM Rational Functional Tester error
logs:
Procedure
- You can collect the errors, warning, and information messages
into a log file (rft_log.txt). The debug information is collected
into the trace file (rft_trace.txt). You can specify the log file
and the trace file directory. Similarly, you can collect debug information
as trace data into a trace file (rft_trace.txt). To set the preferences
for logging and tracing through an user interface; click . In the left pane, expand Functional Test and
click Logging and Tracing.
- Perform the operation that caused the problem.
- You can send the generated rft_log.txt, and rft_trace.txt
files to IBM Software Support.
Note: You can identify the
files by looking at the timestamp of the generated files.