Collecting IBM Rational Functional Tester error logs

While working with IBM Rational Functional Tester, you might encounter some problems that you can easily troubleshoot. If you are unable to troubleshoot the problem, you can contact IBM Software Support. Gather all the required background information and provide the details to the IBM Software Support for investigation. In addition to the background information, you must also generate the error logs and provide those files to the support team.

About this task

To generate IBM Rational Functional Tester error logs:

Procedure

  1. You can collect the errors, warning, and information messages into a log file (rft_log.txt). The debug information is collected into the trace file (rft_trace.txt). You can specify the log file and the trace file directory. Similarly, you can collect debug information as trace data into a trace file (rft_trace.txt). To set the preferences for logging and tracing through an user interface; click Window > Preferences. In the left pane, expand Functional Test and click Logging and Tracing.
  2. Perform the operation that caused the problem.
  3. You can send the generated rft_log.txt, and rft_trace.txt files to IBM Software Support.
    Note: You can identify the files by looking at the timestamp of the generated files.

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