You can use the troubleshooting information to help you
troubleshoot installation, configuration, or user issues for the Rational® Adapter for HP ALM.
HP adapter log files
If you encounter errors or exceptions while you are using
the Rational® Adapter for HP ALM, you can refer to the hpqm.log file
to research these issues and find resolutions for them.
RSS support information
IBM® Rational Support provides information about
software issues, including technotes, tips, and workarounds.
Gathering diagnostic information for the HP adapter
The IBM Support Assistant
Lite utility is a script-based utility that runs on Windows, Linux,
and UNIX systems where the adapter
is installed. The utility collects information about your Jazz™ Team Server environment
and stores the information in a .zip archive file. You can then send
the archive file to IBM Support
so that they can help diagnose and fix problems.
Default connection property values exceeded
The maximum number of connections and the time a connection
remains idle before it is closed are not large enough for your environment.
Repeated prompting to log in to the HP adapter
You are prompted repeatedly to log in to the adapter during
your session or you are shown a Login link when you view an HP ALM
resource through the adapter.
Error messages for the HP adapter
If you encounter an error message, you can find more information
about it by searching for it in the help system. Typically, the error
messages are shown in alphabetical order of the message ID.