Cannot create an issue with adapter dialogs in JIRA 5.x

Issue creation errors can occur when you are running the JIRA adapter with JIRA 5.1 and later.

If you are using JIRA 5.1 or later and use an adapter dialog to create a JIRA issue and link it to a CLM artifact, the creation might fail. This failure occurs for Firefox versions 17 and higher and Internet Explorer 8 and 9.

The reason for the failure is that the Reporter field, which is required to create an issue, does not accept a value.

JIRA bug creator dialog with Reporter options not listed, which indicates error.

Do the following to correct this issue.

  1. Locate the file \atlassian-jira\includes\jquery\plugins\scrollIntoView\scrollIntoView.js and open it in an editor.
  2. Replace this line var jQuery = window.top.jQuery || window.jQuery; with the following text and save your changes.
    var jQuery;
        try {
            // Ensure we use the topmost window context for calculating element position
            // and scrolling the page.
            jQuery = window.top.jQuery || window.jQuery;
        } catch (e) {
            jQuery = window.jQuery;
        }
  3. Repeat this change for the file \atlassian-jira\includes\jquery\plugins\scrollIntoView\scrollIntoView-min.js
  4. Restart the JIRA server.

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